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Management Software Engineer

Bengaluru, KA, India
March 14, 2018

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Contact: 828-***-**** / 977-***-****

E-Mail Id:


Operations Management / Training & Development / Audit


A "Performance Driven Professional" bringing in rare level business acumen and record of achievements developed in over 10 years

Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully

Used instincts, insight, judgment, and timing to succeed on tough deal:

Operations Management focusing on maximizing customer satisfaction, process compliance, etc.

Process improvement initiatives to achieve maximum efficiency in various operations

Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence

Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services

Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management


Framing work direction and plan for the associates after thorough assessment of their capabilities

Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and

involved in planning for the process

Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process

improvement initiatives

Conducting internal process audits & process reviews for ensuring strict adherence to the process

parameters/systems as per defined guidelines


Sprint WorldWide Express - Service Centre Manager (Operation) [November 2014 to October 2017]

•.Carrying out customer audit on monthly basis, analyzing the causes and recommend strategies to service them better

•.Assist the Supervisor in day to day activities and to support and provide guidance to their peers

•.Cost management and reporting - Identifying & delivering operational cost reduction and cost avoidance initiatives

•.Monitor the work of all Courier and Operations Agents and give feedback informally and formally about issues and problems that are being encountered on a day to day basis

•.Work with other team Leaders and Assist Supervisor to ensure that team follow the DHL Business Procedure

•.Assist the Supervisor in the Administration of the team

•.Assist in ensuring the maintenance requirements of the facility, equipment and infrastructure, in

accordance with regional guidelines and company image, is carried out

•.Assist in implementation of projects to address regional and network imperatives and programmes

•.Training & Development Team

Attend self-improvement training and recommend team members to the appropriate training sessions

Apply good training practices on a daily basis

Leading, mentoring & monitoring the performance of the members to ensure efficiency in process operations and meeting of individual

ICICI Bank Ltd (I-Process) - FCPG (RCU) - Team Member (Operation / Audit) [December 2010 to November 2014]

•.Handling Liabilities Case like Lottery Fraud, Job Scam, Internet Bank Fraud, Debit Card Fraud & Credit Card Fraud

•.Conducted risk based process review / audit in retail branches and finalizing the audit reports basis observations

•.Identification of Fraudulent transactions, Fraud and Dispute case analysis

•.Prepare investigation report and certify the operations of the organization as legal or illegal, based on the analysis

•.Preparing and analyze reports & other statements with view to apprise management of process operations and assist in critical decision-making process by using MS-Excel

•.Coordinated and assisted on proposed decisions and actions to be taken as a result of a fraud investigation

•.Transaction Audit:

Reviewing accounting records and verifying all financial transactions of the bank

Monitored and maintained all bank audit functions

Performing internal audits and presenting report for the management

Measure performance against process requirements/objectives

HR (Retired Cyber Crime Officer):

Monitors Retired Officer activity and ensures affirmative action/diversity guidelines are followed for searches within the organization

Advising on pay and other remuneration issues, including promotion and benefits

Undertaking monthly salary reviews

Updating and maintaining Retired Officer Monthly Attendance records

EINS Educations - MIS Executive [August 2008 to December2010]

Branches & Head Office Pending Forms Report & Analysis

Daily Sales Report

Inward Outward Report & Analysis

Form Processing Report

Study Kit Processing Report

Co-ordinate & follow up with Branch coordinators

Tech Process Payment Services - Back Office Executive [June 2007 to July 2008]

Maintained the daily transaction data in the MS - excel sheets

Prepared daily / weekly reports for different departments as per their standard formats

Answered to the daily query / complaint mails by customers, following the SOP

Co ordinate with Head office & other offices via mail

Updated the report formats as per the instructions from the higher management

Training the new employees in the tech support division


T.Y.B. Com

April - 2016


Madurai Kamaraj University

Dip. Software Engineer

June - 2010


Aptech Institute


Feb - 2005


Maharashtra Board


March - 2003


Maharashtra Board


Present Address : No.10, Shakti Nagar, First Cross, Shammana Compound, Tin factory back,

Bangalore - 560016

Date of Birth : October 29, 1984

Marital Status : Single

Language Known : English, Marathi, Hindi & Tamil

Hobbies : Listening to music, Reading books & Playing cricket


I hereby declare that the above-mentioned information is true to the best of my knowledge and bear the responsibility for the correctness of the above-mentioned particulars.

Place : Bangalore

Date :


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