Manager Front Office

CURRICULUM VITAE

COURSE OF MY LIFE

Ms: Alitha Baleng Malele

** ***** : Female : Nationality South African

Condition of Health: Good : 168 Moriting Section Tembisa 1632

Mobile: +27-76-857-****

Email: **************@*****.***

EDUCATION: Matric Year 1992/01/01: Obtained certificate of competency: Diploma intro to microcomputers 1992/04/21 certificate of Achievement: Bedcor Welfare Community Services Group: 1992/05/20: Film & TV people: Diploma Film Productions Auditions, camera Technique, Film & TV Script interpretation 1993/12/01: Flexi Pot catering certificate 2001/06/11 Practical Theory Training Customer care, serving guest, Mise & Place menu Interpreting Dining room etiquette: Wine Service: Tool of the Trade, conference setup: different styles of food service, folding serviettes 1999/03/30: Department of Labour (programme Academy Transcript: Tourism & Travelling: Advanced Certificate 1999/02/10: Cambridge Tutorial College: Diploma Practical English for every day uses: Developing good writing style, writing social & private letters, Business Letters layout, Objectives, Tones & Styles (Britain Jersey)

HIGHER EDUCATION

2002/02/14: Stanford Business College: Higher Diploma Tourism and Hospitality Management: 2005/2/15 Preserve Training Theta Tourism Hospitality & Sport Education Training Authority: Tourism Reception: Analyse & Understand Social Issues Maintain Pottering / Concierge Service: Maintain Booking System: front office: Store & Handle Customers Property: Interact orally & verbally written work place communicate verbally: Prepare written communications

WORKING HISTORY EXPERIENCES

2002/06/12 Waitress: Hostess for all corporate Functions: Customer Services:

Country Club Golf Estate: Silver Lakes

5*star Guest House Silver Lakes Wings & Water 2003/02/01: Housekeeping Department, Room Attendant Promoted as Hostess for front office duties assisting the chef in kitchen: preparing breakfast, set up the tables, serving the guest.

Mug & Bean Coffee Shop: 2008/01/4: Manager Floor: duties: Overseeing the waitress, cash float, attending to customer Queries / Problems

2009/02/01: Bid Air Services: Supervisor for catering Department: for Airlines Ari France/KLM: Duties overseeing the quality of standard for food before: dispatched to aircraft: checking Missing items, spotting foreign object, temperature for food: Handover to cabin crew checking Grooming for Aircraft cleanliness Obtained Certificate Air France& KLM Product knowledge: Assist Training support services Incorporating Specialised Teams

Certificate: dangerous Goods Category: Human Factors for Ground Staff: AVSECC Awareness Part109: Communicable Diseases:

2010/11/11 OR Tambo International airport (ACSA) Customer Services Programme

2012/06/25 1st Aid for Africa: 2013/07/1 LSG Sky Chefs, certificate Basic Hygiene and food safety for airline catering

Kempinski Residential Suite hotel: 2014/2015 Duties Housekeeping attended in Qatar Doha

Certificate 2015/05/30 Sarah Draping

Basic and Advance Draping, Special events and table setting

Flower setting: flower Arranged: for all occasions wedding & all function, basket for birthday, tropical & functions.

Certificate Of Result: 2015/ Theta Skilled development Facilitator (Achieved)

REFERENCE: Wings and water Guest House 5* star

Email ****@*************.***: website www.golfingafrica.com

082-****-***: 012-***-**** Linda Knipe Owner

LSG Sky Chefs: 011-***-****:

1.Despatch: 011-***-****

2.General Manager Bruce Hutton: Email: *****.******@**********.***

Ekurhuleni Metropolitan Council: Chief Social Worker: Nomsa Fuzile 011-***-****

Bidair Services: Ashraf Pangarath General Manager

Email: *******@******.**.**: 011-***-****

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