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Mental Health Manager

United States
March 12, 2018

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Michael Fagan, MPA, LCSW-R

*** ******* *******, **, ******** NY 11238


Over twenty-five years of bringing my energy, skill and passion to NYC health organizations:

• Manage, develop talent and coach staff with diverse qualifications.

• Design and implement quality assurance programs.

• Build alliances within organizations, funding sources and partner agencies.

• Produce and support complex projects: Proposals, statistical analysis, policy & procedures, fiscal oversight and strategic planning.

Manager, Behavioral Health Quality

Fidelis Care, New York, NY September 2016 – Current Manage twenty-nine employees – a clinical supervisor and sixteen clinicians, an administrative supervisor and eleven associates. Team annually links 15,000 NYS mental health discharges to behavioral health care, HARP and Health Homes. Develop and implement new quality metrics, reports, workflows and initiatives. Design reports concerning QARR / HEDIS measures, present recommendations for improvement to upper management. Expand and manage a provider network for behavioral health home care throughout New York State. Manager, Quality Assurance - NYC HARP and HCBS Programs Beacon Health Options, New York, NY December 2015 – September 2016 Promoted internally to assist in the implementation of HCBS and HARP services. Extensive contact with client representatives: Emblem, AmidaCare, VNS, MetroPlus, Affinity, MVP. Improved HEDIS scores by coordinating, developing, implementing and evaluating quality improvement plans. Participated in the development and implementation of national Quality Improvement initiatives. Implemented URAC and NCQA standards in conjunction with care managers and medical directors. Clinical Auditor, Quality Management

Beacon Health Options, New York, NY May 2014 – December 2015 Conducted internal and external audits using corporate policies, URAC, NCQA and client requirements.

• Audited outpatient mental health providers, approximately 450 charts per year.

• Supported senior management by auditing the documentation of care managers. Prepared QI and PIP reports to external monitors, senior management and clients (VNS and Emblem). Participated in Clinical Rounds, Incident Review, Adverse Incident and Quality of Care Committees. Spearheaded provider site visits with Emblem’s management to improve HEDIS scores. Delivered key aspects of URAC and NCQA accreditation in conjunction with senior management. Worked closely with Clinical Operations, Account Management and Provider Relations. Clinician and team lead for a phone queue mandated by a NYS Attorney General Settlement. Consultant Work 2005 – 2014

Proposal Writer and Consultant for a variety of behavioral health providers: Supportive housing, clinics, foster care, ACT, PROS. The vast majority of this work involved Non-Disclosure Agreements. Director, Evaluation and Quality Improvement

Fortune Society, New York, NY September 2012 – May 2014 Services included SUD and MH treatment, supportive housing, education, and employment training. Ensured Quality Department’s staff worked with entire agency: Executive, Development, Finance, Management and line staff. Conducted audits of agency’s Medicaid Part 599 programs: OASAS Outpatient 822, OMH Outpatient Article 31. Led staff meetings, Incident Review Committees, and Treatment Team Planning conferences. Interim Director of three programs: Two supportive housing programs and an OASAS 822 clinic team. Represented agency at meetings with funding sources and provider networks. Established and monitored Key Performance Indicators for programs across agency. Optimized HUD, DOHMH and OASAS audit scores of Transitional, Congregate, and Scattered Site housing programs. Manager, Government Contracts

Breaking Ground (FKA Common Ground), New York, NY April 2011 – September 2012

$56M agency operates over 3,000 units of supportive housing and NYC’s largest Street Outreach program. Composed proposals and reports for nineteen (19) sites, approximately thirty (30) contracts. Liaison to the NYC Continuum of Care, government funding sources and regulatory agencies. Identified, secured and managed operating funds: OTDA, HRA HASA, DHS, HUD, VA, DOHMH, and HPD. Administrator, Early Intervention Program

Flushing and Jamaica Hospital Medical Centers, Queens, NY November 2009 – January 2011 Oversaw a DOH and DOHMH regulated program that provided home-based services to children with disabilities and delays. Coordinated care and expanded referral network with hospitals’ NICUs and pediatric clinics. Five staff and twenty-five consultants offered services in English, Spanish, Urdu, Hindi, Tagalog, Bengali, Punjabi, and Guajarati. Optimized accuracy of program billing through increased oversight of a third party financial services vendor. Authored business plan for senior management that focused on staff and patient recruitment. Director of Administration

Center for Independence of the Disabled, New York, NY July 2006 – July 2009 The agency provided peer led counseling, advocacy programs, and two NYS DOH HCBS Waiver Programs: TBI and NHTD. Contract acquisition and management: VESID, DHCR, NYC DOH, RSA, DYCD, MBPO, United Way, Robin Hood. Redesigned services in response to consumer satisfaction surveys and fiscal constraints. Established an additional location in Queens.

Assistant Division Director, Behavioral Health Services Goddard Riverside Community Center July 2004 – June 2005 Supported an array of programs: Psycho-Social club, ACT Team, Street Outreach, Transitional Housing and a Employment Program. Generated reports and proposals for OMH, DOHMH, VESID, DHS, HUD, HRA HASA, and several foundations. Responsible for quality assurance, performance measurement, statistical analysis, proposal writing, and fiscal monitoring. Composed proposals resulting in new grants and contracts from federal, state and NYC funding sources. Director, Children's Mental Health Services January 2000 – July 2004 University Settlement Society, New York, NY

Oversaw two mental health programs, located in Harlem and the Lower East Side. Children's Blended Case Management: a Clinical Supervisor and fifteen (15) Case Managers provided services to 220 families. Home Based Crisis Intervention: a Clinical Supervisor and four (4) Case Managers provided services to 58 families per year. Composed successful proposals to OMH and DOHMH, doubling the agency’s children’s mental health programs. Launched Home Based Crisis Intervention, a program for children at imminent risk of psychiatric hospitalization. Maximized referrals and care coordination with psychiatric hospitals, foster care agencies and mental health clinics. Between 1992 and 2000, I was employed as a Senior Clinical Social Worker, Social Worker and Shift Supervisor. A summary of this experience will be provided upon request. Education and Training:

Certificate in Not For Profit Accounting and Government Reporting, NYU School of Professional Studies, NY August 2012 Master of Science, Public Administration and Policy, SUNY at Stony Brook, NY May 1997 Master of Social Work, SUNY at Stony Brook, NY May 1995 Certifications and Licensure:

Licensed Clinical Social Worker (LCSW-R), NYS # R052154-1, December 1999

"SIFI" Field Instructor for MSW graduate students from Hunter, Fordham, and Stony Brook throughout my career. May 1999 Computer experience:

MS Office: Word, Excel, Outlook, Access.

Financial and reporting programs: Crystal Reports, Fund EZ, Quickbooks, Raiser’s Edge, SPSS, WebFocus/InfoAssist. Human Resource Information Systems: PeopleSoft, WorkDay. Electronic Health Record and database systems: AccuMed, Covansis, Clinical Care Advance, Care Connect, DHS CARES, eMedNY, Facets, Flexcare, Foothold Awards, Harmony, HUD HMIS, HUD E-SNAPS, and OMH CAIRS and PSYCKES.

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