Customer Service Manager

Summary

Skills

Experience

GERALD J LAWSON

**** **** **** *****, ************, FL 32256 C: 904-***-**** ac4rwb@r.postjobfree.com Former Retail Management professional with over 15 years experience. Creative, enthusiastic with strong motivational, organizational, analytical, problem solving, communication and relationship management skills.

Sales

Inventory Management

Customer Service

Scheduling

Merchandising

Recruiting and interviewing

Computer proficient

Microsoft Office

Field Monitor/Data Entry Sep 2017 to Current

C&ES Consultants, Inc. - Jacksonville, FL

Field Monitor - Recorded and documented data/photos for Hurricane Irma debris clean-up

Data Entry - Identified and resolved data to ensure FEMA received proper information Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Inventory Supervisor Feb 2017 to Sep 2017

WIS International - Jacksonville, FL

Monitored and trained 15-25 employees a day to ensure that established procedures were followed while maintaining a professional demeanor. Resolved discrepecencies with management to ensure an accurate count. Warehouse Manager Oct 2013 to Sep 2017

1st Place Sports Running: Baymeadows Road - Jacksonville, FL Receive and verify incoming inventory. Distribute stock to five locations - maintaining inventory levels for all locations. Resolved service issues in a timely manner, including coordinating and processing returns. Represent the company at community events, including health fairs. Unloaded, picked, staged and loaded products for shipping. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines.

Selected products for specific routes according to pick sheets. Store Manager Jul 2008 to Oct 2013

1st Place Sports Running: Baymeadows Road - Jacksonville, FL

Managed operations, sales, merchandising, inventory, training, scheduling and customer service. Promoted from Associate to Store Manager. Assist up to 500 customers daily. Achieved up to $1.75 million in annual sales. Manage up to $20,000 in daily sales. Increased sales up to 17% annually. Mentored staff to increase sales success and productivity.

Assistant Manager Oct 2007 to Jul 2008

Fit2Run, The Runner's Superstore - Wellington, FL

Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Education and Training

Activities and Honors

Reorganized the sales floor to meet company demands. Addressed and corrected sales staff communication issues in a tactful and effective manner. Mentored staff to increase sales success and productivity. Developed standard operating procedures.

Planned and executed promotional events.

Designed sales and service strategies to improve revenue and retention. Store Manager Oct 2005 to Oct 2007

AutoZone - West Palm Beach, FL

Promoted from Part Service Manager to Store Manager in 10 months Worked closely with the district manager to formulate and build the store brand. Addressed and corrected sales staff communication issues in a tactful and effective manner.

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed weekly schedules according to payroll policies. Maintained daily record of all transactions.

Trained staff to deliver outstanding customer service. Elementary Education

University of North Florida (UNF) - Jacksonville, FL, United States Elementary Physical Education

Boston University - Boston, MA, United States

General Studies

Mohawk Valley Community College - Utica - Utica, NY, United States Professional Runner from 1986-2009

American Record Holder - Marathon (1997) - 25k (1990) 3 time Olympic Marathon Trials Qualifier 1988, 1992, 1996 Fastest American Marathoner 1993, 1996, 1997

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