Customer Service Administrative Assistant
Resume:
SYLVIA ROSARIO-LITTLE
*************@*****.***
Bilingual Administrative Assistant with 25+ years of experience, excellent customer service, sales and communications skills. Possesses a dual Associates Degree Accounting & Business/Marketing Management fluent in written and spoken Spanish.
PROFESSIONAL EXPERIENCE
Stewart Durham, NC 2014 - 2016
Administrative Assistant
•Administrative support to the Durham - Land Planning & Design Team
•Assist with coordination and preparation of office projects, office operations and procedures
•Successful inter-relations with client companies and governmental agencies
•New Hire - local office orientation and transitioning
Rosario Incorporated Winston-Salem, NC 2007 - 2010
Client Services/Business Development Manager
•Business positioning and development through successful provider and client relations
•Screen and qualify service providers and interpretation team
•Manage and assist with training of site leaders
•Plan and coordinate training, organizational quarterly meetings and employee events
•Fine-tune quality assurance system through measurement tools and customer surveys
Houston Business Services Valdosta, GA 2005 - 2006
Accounting Clerk
•Monthly bank statement reconciliation for small business owners
•Payroll preparation, State and Federal tax reporting and payments, and monthly financial statements
•Organize, outline and generate clientele for Sr. Accountant review & approval
US Cellular/AT&T Wireless Valdosta, GA 1998 - 2005
Sales/Store Manager
•Assist with execution of organizational sales strategies and development planning
•Collaborate setting standards in the delivery of consumer education and services
•Manage day-to-day operations of store, merchandising, inventory and loss control
•Coordinate and plan community events, employee functions, staff meetings and development session
Century Medical Health Plans of America
Better Health Plans Tampa, FL 1990 - 1995
Executive Administrative Assistant/Customer Service Manager
•Administrative Support for President
•Coordinate special events and employee functions
•Assist with customer service issues during company merger/buyout transition
•Manage start-up call center - fifteen CSR’s serving 15,000 members of HMO
•Instrumental in coordinating accreditation audits with Federal Agencies
EDUCATION:
Valdosta/Wiregrass Tech College Valdosta, GA 2004 – 2006
Dual AAS: Accounting & Business/Marketing Management
Manpower Business Institute Santurce, Puerto Rico 1978 - 1980 AAS - Administrative Services
NC Notary Public 2016 -2020
REFERENCES:
Available upon request
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