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Customer Service Administrative Assistant

Location:
Kernersville, NC, 27284
Salary:
$13 p/hr.
Posted:
March 11, 2018

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Resume:

SYLVIA ROSARIO-LITTLE

ac4rvy@r.postjobfree.com

229-***-****

Bilingual Administrative Assistant with 25+ years of experience, excellent customer service, sales and communications skills. Possesses a dual Associates Degree Accounting & Business/Marketing Management fluent in written and spoken Spanish.

PROFESSIONAL EXPERIENCE

Stewart Durham, NC 2014 - 2016

Administrative Assistant

•Administrative support to the Durham - Land Planning & Design Team

•Assist with coordination and preparation of office projects, office operations and procedures

•Successful inter-relations with client companies and governmental agencies

•New Hire - local office orientation and transitioning

Rosario Incorporated Winston-Salem, NC 2007 - 2010

Client Services/Business Development Manager

•Business positioning and development through successful provider and client relations

•Screen and qualify service providers and interpretation team

•Manage and assist with training of site leaders

•Plan and coordinate training, organizational quarterly meetings and employee events

•Fine-tune quality assurance system through measurement tools and customer surveys

Houston Business Services Valdosta, GA 2005 - 2006

Accounting Clerk

•Monthly bank statement reconciliation for small business owners

•Payroll preparation, State and Federal tax reporting and payments, and monthly financial statements

•Organize, outline and generate clientele for Sr. Accountant review & approval

US Cellular/AT&T Wireless Valdosta, GA 1998 - 2005

Sales/Store Manager

•Assist with execution of organizational sales strategies and development planning

•Collaborate setting standards in the delivery of consumer education and services

•Manage day-to-day operations of store, merchandising, inventory and loss control

•Coordinate and plan community events, employee functions, staff meetings and development session

Century Medical Health Plans of America

Better Health Plans Tampa, FL 1990 - 1995

Executive Administrative Assistant/Customer Service Manager

•Administrative Support for President

•Coordinate special events and employee functions

•Assist with customer service issues during company merger/buyout transition

•Manage start-up call center - fifteen CSR’s serving 15,000 members of HMO

•Instrumental in coordinating accreditation audits with Federal Agencies

EDUCATION:

Valdosta/Wiregrass Tech College Valdosta, GA 2004 – 2006

Dual AAS: Accounting & Business/Marketing Management

Manpower Business Institute Santurce, Puerto Rico 1978 - 1980 AAS - Administrative Services

NC Notary Public 2016 -2020

REFERENCES:

Available upon request



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