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Manager Service

Calumet City, IL
March 11, 2018

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Sherman E. Brown, III

***** ******* **

Dolton, IL 60419


Efficiency-oriented warehouse management professional with over 15 years experience in providing the ability to foster teamwork and continuous improvement. Built solid track record in development, training and articulating policies and procedures to corporate personnel. Special skills include ability to be a self-initiator and strategic thinker with effective leadership, analytical, interpersonal, excellent verbal, written communications and organizational skills.


BROWN'S CARPET & UPHOLSTERY, Dolton, Illinois 2006 – Present

Family owned and operated since 2002.

Service Technician

Perform carpet, upholstery and hard surface floor restoration and maintenance on service contract basis.

Assess damage and malfunctions of floor care equipment.

Make minor repairs when necessary.

R&O, Aurora, Illinois 2003 – 2006

A subsidiary of Caterpillar, Inc.

Caterpillar is engaged in the manufacturing of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Caterpillar operates in three principal lines of business: Machinery, Engines and Financial products.

Plant Supervisor

Supervised 50 employees and ensured quality challenges-operational, mechanical and personnel. Executed corrective action when necessary and assigned special projects.

Supervised, directed and mentored individuals to support daily operations for the shipping department.

Coordinated production orders through the system, while maintaining high efficiency production and quality standards are met.

Daily evaluation of associates performance and attendance and annual performance appraisals.

Excellent communication skills, interacting with team members throughout entire shift; maintained good interpersonal relationships, management/leadership and organizational skills.

MENARDS, INC., Dolton, Illinois 2002 – 2003

Menards is a home improvement super center and construction supplier with more than 180 stores located throughout the upper Midwest region of the United States.

Receiving Manager

Responsible for directing the daily operations of the receiving department. Ensuring compliance with company standards in all areas of operations including product preparation and receiving, guest relations, store maintenance and repair, inventory management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest and other duties as required or assigned.

Receiving Manager (continued)

Interaction with guests: receiving orders, processing sales and monies, managing customer complaints/issues.

Monitored and maintained all service equipment.

Maintained a clean and safe work environment.

Unload, stocked and maintained required inventory levels.

MARKSON ROSENTHAL, Romeoville, Illinois 2000 – 2001

Markson Rosenthal, is a display and plant services provider to leading global consumer products marketers. Plant services include contract and promotional packaging, product packouts and fulfillment, mounting, die cutting and display assembly. Clients include: Gillette, L'Oreal, Wyeth, Braun, Panasonic, Cadbury Adams, Oral-B, Coly, Procter & Gamble, Reebok, and Ralph Lauren.


Direct management of warehouse personnel receiving, shipping, pickers and stockers. Supervised 2nd shift activities and monitored productivity and performance.

Supervised building maintenance projects and staff.

Met quality service and performance objectives.

Assigned projects to personnel and ensured accurate and timely completion.

Delegated various tasks to staff to ensure proper handling of merchandise.

McKESSON HBOC, Glendale Heights, Illinois 1996 – 2000

McKesson Medical-Surgical delivers medical-surgical supplies, medical equipment and health care technology-related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country.

Senior Material Handler

Responsibilities included screen and recruit applicants for various positions within the warehouse. Monitored staffing levels to ensure appropriate coverage was maintained at all times. Managed inventory control to ensure merchandise levels were maintained.

Analyzed and revised shipment plans to ensure efficient distribution of products to satisfy customers.

Implemented new racking system to ensure organization.

Administered order-picking process.

Launched new cross training process that enabled employees to handle multiple tasks to help increase their product knowledge.



Associate in Arts, Business Management – 1990


Prince Hall Masonic Association

Coach Little League Baseball Team

YMCA Gymnastics Instructor

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