Social Media Customer Service

Meg Duffey

OBJECTIVE

To contribute to the success of an organization or company using my Advertising and Public Relations skills in social media, public speaking, and current marketing tactics. EDUCATION

Grand Valley State University, Allendale, MI Expected Graduation: April 2019 Major: Advertising and Public Relations GPA: 3.76

Minor: Hospitality and Tourism Management

EMPLOYMENT

Lucas Howard Group, Social Media/Marketing Intern January 2018-Present

• Create and publish content on social media outlets used by company, schedule posts, assist in marketing of events

• Established more advanced skills in constructing and displaying content GVSU Admissions, Telecounseling August 2017-December 2017

• Efficiently promote GVSU to prospective high school students by engaging in high school reminder calls, campus visit calls

• Furthered my experience on the phone by making calls to future GVSU students Eggsperience Pancakes & Café, Server May 2017-August 2017

• Positively greet tables, take and input orders, interact with customers

• Developed strong customer service skills through working with public Clara’s Italian Restaurant, Hostess/Carry-out March 2015-January 2017

• Answer phones, accurately input orders, communicate with customers

• Expanded my skills in speaking to the public, as well as connecting with customers COMMUNITY INVOLVEMENT

GVSU, PALS program September 2016-Present

• Mentor at-risk students within the Grand Rapids area, spend time weekly with them Unite4Uganda August 2011-Present

• Fundraising for children in Alenga, Uganda, planning and executing annual dodge ball events, communicating with the students across the globe SKILLS

• Certified Tourism Ambassador for

the Grand Rapids area

• Proficient in Hootsuite

• Proficient in Microsoft Office Suite

• Experience with Spanish

• Intermediate Photoshop user

Email: ********@****.****.***

Phone: 630-***-****

1936 Lisson Road

Naperville, Illinois 60565

Contact this candidate