Houston, TX 713-***-**** firstname.lastname@example.org
SAFe Agilist, IT Operations and Program Leader
ITIL Foundations v3
Apple Certified Technical Coordinator
OS X Server Administration
Domain Expertise & Solutions
ITIL Process for Service
Client Relationship Mgmt (CRM)
Business & IT Planning
Rice Executive Leadership
Cloud Projects & Mgmt
Virtual IT Farms
Managing Customer-Driven Process
Information Security Management
Board and Chair Membership
Advisory Board MEDICUS RESCUE
Advisory Board SEN. GOVT: APIX
A seasoned information technology and software Engineering’s operation leader with over 15 years of IT experience in the Healthcare, Research and Energy industry for Fortune 500 corporations. Experience includes onsite and remote team management as an IT Program and Project manager with extensive experience in business process re-engineering, process management, budgeting and software development. Proficient in user-centered Agile software development frameworks and methodologies, including Scrum, Kanban, user stories, personas, lab and remote user testing, user story mapping, and rapid prototyping.
Management Consultant IV October 2017- Present
PCUBED, Houston, TX
SAFe RTE/ Scrum Coach at Chevron ETC
Acting as Agile Coach/Scrum Master for 4 cross-functional Scrum development teams composed of Model builders, technical engineers, Financial SMEs and Business Systems analysts to develop a financial application aimed to replace 7 different systems currently leveraged for the day to day activities of ETC
Work closely with Decision Executives, Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment on a daily basis.
Facilitate sprint ceremonies and organized Scrum of Scrums on a periodic basis.
Facilitate ceremonies and continuous improvement of periodic ART Reviews with organizational leaders and process owners to revisit the expected value delivery and to gain stakeholder feedback on changes to direction the release train may need to take.
Lead the ETC team in the coordination of major feature releases and ongoing delivery of PIs
Provide training and coaching in Agile Development principles and practices to fellow consultants, development teams, Product Owners, Scrum Masters, and program-level leadership in ETC.
Help manage risks and dependencies throughout the development process of different work streams
Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
IT Program Manager July 2015 – April 2017
McKesson via Apex Systems, Houston, TX Enterprise Portfolio Management Office
Provide leadership in the Enterprise Portfolio Management Office on program focused on data security and compliance. Responsible for all aspects of the management and implementation of a program within the Cyber security and Data Rights Management initiative. Manage projects/ program in Agile and waterfall Methodologies. Direct strategic planning, product development and life cycle management of Clinical Applications in McKesson’s Health Informatics eco-system by local and offshore development teams.
Responsible for leading cross-functional teams across Specialty Health business units comprised of business analysts, data analysts, ETL and BI developers as well as other SMEs to achieve the goals of the program / projects.
Organize inter department work sessions to drive decision-making across the data rights access management program.
Lead vendor and product selection for enterprise filtering and data security solutions to achieve compliance and follow new requirements from the Cyber security initiative.
Responsible for strategic and tactical planning and directing work plans and schedules as well as the related resource plans and budgets.
Conduct regular project meetings and accountable for the project deliverables and solution, including the work of vendors for data filtering and identity access management.
Sr. IT Project Manager October 2007 – July 2015
Rice University, Houston, TX
Biomedical Research Collaborative
Managed the technical direction for the development, design, and systems integration projects from the definition through to closing phase for Rice University’s Biomedical Research Collaborative. Key responsibilities include ITSM process roadmap development and day to-day hands-on management of critical IT services across the BRC. Project budgets ranged from $100K to over $5M.
Designed, implemented, managed and continuously improved core ITSM processes for the collaborative center.
Led technical integration projects for a diverse clients group including MD Anderson, NASA and e-Health startups.
Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility; ensuring consistent application of scrum methodologies across the BRC enterprise.
Managed senior support staff of 15 members to ensure that all workload was completed within the agreed timeframes and respective SLAs.
Ensured effective quality control processes were in place to monitor support delivery and team efficiency.
Responsible for identifying, analyzing, measuring and managing project risks and feasibility.
Tracked project financials, prepared weekly and monthly reports for Rice University’s executive management team.
Client Services IT Manager August 2005 - September 2007
A&E The Graphics Complex, Houston, TX
Led cross-functional new product development team in the design, development, and rollout of initial CLS; and developed multi-year product roadmap for additional feature releases. Worked with vendors for products and/or related project services. Track project financials and prepare monthly reports for executive management.
Defined and documented business requirements and business processes.
Created, architected and implemented strategic changes to operational processes, procedures and policies to ensure optimal resources utilization within Print House budget constraints.
Strategic and tactical management of virtual data center transition activities including; technical plan development, enterprise resource coordination, as well as escalated issue and risk management
Chaired weekly migration activity meetings with client management and project teams. Advisor CCB (Control Change Board)
Reviewed and approved technical documentation to ensure content, scope and purpose prior to formal testing for enterprise wide network vulnerabilities.
Product Manager/Sr. Consultant August 2003 – July 2005
Neevos Inc. Austin, TX
Custom CLS Management
Initiated and managed several highly visible projects within the organization. The main product was an online education platform that depended on heavy online content delivery. Coordinated with other internal departments, including Quality Assurance, Product Operations, and Production Support. Supervised and conducted architecture, design and code review activities. Managed product support lifecycle and enhancements initiatives.
Led and ensured seamless transition from project initiation to steady state operations for the deployment of new Collaborative Learning Systems solutions.
Developed project plans identifying key dates and resource requirements for Open CLS POCs and scheduled deployments.
Conceptualized, designed and deployed new web presence for client engagement and social media integration across the globe.
Directed strategic planning, product development and life cycle management of Open CLS solutions.
French Technical Consultant / Trainer December 2000 – July 2003
Apple Computers, Austin, TX
Supported Service providers in French speaking provinces throughout Canada.
Worked as a team member that consisted of software developers, project managers and test engineers during OS X Beta testing and through developing phases leading to launch.
Lead support for OS X integration consultants for educational institutions in Quebec and Alberta.
Led OS X server workshops for administrators about the enterprise integrations solutions.
Université Montpellier, France, Bachelor’s MIS
Language Skills: Fluent French and English