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Customer Service Representative

Kansas City, Missouri, United States
March 11, 2018

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Gladys E. Williams

***** ***** ***, ****** ****, MO 64137




HIPPA Compliance, Medical Terminology, CPR and First

Aid (Certified) Knowledge of Pharmacology, Pharmaceutical Office



Packaging Operator 2

Merck Animal Health March 2017-Oct 2017


●Inspect packaging components, in-process items, and packaged drug products to assure compliance to specifications, identify any non-conforming item and initiate appropriate actions

●Can perform basic troubleshooting and evaluation of equipment issues

●Meet the production schedules outlined by the team lead and or supervisor

●Able to complete documentation using Good Documentation Practices

●Clean and maintain equipment on a daily basis

Packaging Operator 2 Apr 2015-May2016

Catalent Kansas City, Mo

●Accurately review packaging batch records prior to packaging process to

ensure processing instructions are followed

●Utilize manual and / or automated packaging equipment /systems to label

inspect and package clinical trial drug product following instructions and documented procedures

●Clean associated packaging equipment and packaging rooms in compliance

with SOPs

●Ability to support either Primary or Secondary packaging as needed

●Inspect drug product, components, and clinical labels for defects, blemishes or

missing text prior to and during production

●Assist with reconciliation of in-process or finished drug product and batch


General Clerk 1 Oct 2009 Jun 2014

Serco Lee's Summit, MO

●Contract work for the Department of Homeland Security

●Verified files or receipt statuses using the USCIS systems NFTS, CIS (National)

and Claims

●Sorted and delivered files to and from Government Officers and Adjudicators within the USCIS National Benefits Center

●Route and assign file to the proper destination

●Research and match the RFE to the related file

●Open and inspected mail

●Assembled, disassembled, organized and consolidated files

●Adhered to all contract policies and procedures

Operator Level 1 Sep 2003 Nov 2008

Fabtech, Inc Lee's Summit, MO

●Process semi-conductors

●Worked in a cleanroom environment consistently maintain company quota

●Received and inspected Silicon wafers to be processed

●Worked with toxic and non-toxic chemicals

●Mounted wafers for support and cut to shape using manufacturing equipment

●Good attention to detail

Customer Service Representative Sep 2000 Jan 2003

Teletech,Inc Kansas City, KS

●Provided and maintain on going customer files

●Outbound Calls: Facilitated the sales process by describing products and

services to potential customers

●Inbound Call: Customer inquiries to include, but not limited to explaining

products and / or services, price, and assisting customers with any additional


Education and Certifications

Pharmacy Office Assistant Certification Feb 2008

Vatterott College Kansas City, MO

Associate of Science: Occupational Studies Pharmacy Sep 2008

Vatterott College Kansas City, MO

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