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Customer Service Human Resources

Toronto, ON, Canada
March 11, 2018

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Alfonso J. Fernandez Castillo

***-** ******* ***, *******, ON M4K 2G2



More than two years’ experience providing customer service.

One year’s experience in recruitment tasks.

Excellent team player, always committed to team and organizational goals.

Speak and write fluently Spanish and English; expertise in interpretation of legal documents in Spanish.

Fast learner, especially for computer software; proficient in Microsoft Word, Power Point and Excel.

Reliable, responsible, detailed oriented and organized.


Human Resources Management Postgraduate Program September 2017 – Present day George Brown College

Relevant courses:

Training & Development

Recruitment & Selection


Occupational Health and Safety

Bachelor’s degree in Law September 2008 – February 2014

Bachelor’s degree in Political Science

Universidad Pablo de Olavide


Junior Trainee Lawyer January 2014 – June 2014

Lopez Yanez Abogados

Prepared review case studies documentation in several commercial complaints.

Prepared Court documentation, and worked in office administration duties.

Calculated claims for damages and compensation maintenance for traffic accident cases.

Provided receptionist duties (answered phones, greeted clients, gave them information, etc.).

Assistant Payroll Manager July 2014 – July 2015

Grupo Afor SE

Calculated payrolls, taxes, etc. for the workers at Grupo Afor.

Assisted supervisor with recruitment of workers; checked employee background for new employees to assess credibility for position.

Assisted to develop selection & retention program.

Displayed office administration and receptionist duties.

Volunteer teacher September 2015 – February 2016

York West Active Living Centre

Taught Senior citizen (up to 25 people) Spanish and English.

Prepared and adapted my classes to the different students’ needs.

Encouraged students to be understanding with others.

Barista April 2016 – March 2017

Starbucks Canada

Provided excellent customer service.

Managed orders and customer needs in a fast paced, high-volume store.

Encouraged my peers to work efficiently and professionally.

Helped to create a friendly environment.

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