Customer Service Office

OBJECTIVE

Seeking a position in Office Administration/ Customer Service(CSR)where my office knowledge and customer skills will be utilized.

SUMMARY OF QUALIFICATIONS

Good experience in office assistant, Reception as well as in customer service

Experience with administrative and clerical procedures.

Able to contribute positively as part of a team, helping out with various tasks as required.

Experienced in making inbound and outbound calls

Demonstrated ability to resolve phone conflict and gaining customer satisfaction

Experienced in providing administrative support to upper management

Good organizational and time management skills

Independent and working well in team environment

Good knowledge of MS Office Access, Outlook and social media applications

knowledge of Microsoft CRM Dynamics software

Fluent in English, Gujarati, Hindi and Tamil (spoken)

PROFESSIONAL EXPERIENCE

Receptionist/office support (Part time Oct2017 - present

Home Life Miracle (Biren Shelat), Toronto, ON

•Responded to inquiries regarding available properties in different areas

•Filed, scanned, and copy as required

•Provided various clerical and administrative supports to department as required

•Schedule appointments between agent and clients based on the availability and convenience of both parties

•Received, sorted and distributed incoming mail to intended recipients within the office and make arrangements for outgoing mail to be delivered to the courier

•Performed follow-up duties to ensure that all meetings are successfully carried out

•Assisted clients in filling out client personal information forms and ensure that all such documents are confidentially filed

•Well versed with general office operations, including electronic correspondence, filing

•Assists in the ordering, receiving, stocking and distribution of office supplies

Office Administrator Assistant Sep 2017- Nov 2017

Drakkar Recruitment Specialist (Co Op), Mississauga, ON

•Operate office machinery, including copiers, scanners and printer and filing

•Updated entries in excel and shredded old files

•Uploaded ads from company’s site to Kjiji and alljobs.ca

•Created new CRM from resumes and Updated old CRM as per the requirement

•Greeted walk in clients in a pleasing manner

• Answered phones in a professional manner, and routing calls as necessary

Team Member July 2016 -Jun 2017

Tim Hortons,Brampton, ON

Worked as a cashier taking orders making drinks and food in very fast pace environment

Worked in Drive Thru at fast pace as a good team player

Ensured customer satisfaction was achieved when assisting clients in courteous and polite manner

Maintained good relations with customers by meeting their expectations

Marketing/ Customer Care Co-coordinator Jun 2011 – May 2016

Krishna Engineering Works, India

•Arrange contests, or exhibits for clients to increase product and service awareness and to promote goodwill of products.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Conduct company opinion and attitude surveys to identify the interest and concern of key group served by their organization.

• Act as representative for an organization and answer in verbal inquiries

• Co-ordinate special publicity events and promotions for internal and external customers

• Assist in grounding leaflets, flyers, reports & brochures of the company

• Plan meetings and trade shows in order to promote business

• Answers inquiries by clarifying desired information; researching, locating, and providing information. Search competitors’ products in order to ensure quality, quantity and availability of the company’s products

Marketing Executive/Call Center Representative Jan 2005 to Dec-2010

Alkon Computers, India

•Drive business at new and existing customers

• Develop reports and proposals as part of sales presentation to demonstrate value of products and services

•Developed target list of prospective customers from business directory and cold calling.

•Worked in call center for 3 years and resolved problems by clarifying issues, exploring answers and alternative solutions, implementing solutions.

EDUCATION

Office Administration Coop Program with Advanced Computers 2017

St. Gabriel Adult Learning Centre, Mississauga, ON

Advance Diploma in Marketing and Sales 2001

National Institute of Sales, Tamilnadu, India

Bachelor of Business Administration 2000

Madurai Kamarajar University, Tamilnadu, India

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