Seeking a position in Office Administration/ Customer Service(CSR)where my office knowledge and customer skills will be utilized.
SUMMARY OF QUALIFICATIONS
Good experience in office assistant, Reception as well as in customer service
Experience with administrative and clerical procedures.
Able to contribute positively as part of a team, helping out with various tasks as required.
Experienced in making inbound and outbound calls
Demonstrated ability to resolve phone conflict and gaining customer satisfaction
Experienced in providing administrative support to upper management
Good organizational and time management skills
Independent and working well in team environment
Good knowledge of MS Office Access, Outlook and social media applications
knowledge of Microsoft CRM Dynamics software
Fluent in English, Gujarati, Hindi and Tamil (spoken)
Receptionist/office support (Part time Oct2017 - present
Home Life Miracle (Biren Shelat), Toronto, ON
•Responded to inquiries regarding available properties in different areas
•Filed, scanned, and copy as required
•Provided various clerical and administrative supports to department as required
•Schedule appointments between agent and clients based on the availability and convenience of both parties
•Received, sorted and distributed incoming mail to intended recipients within the office and make arrangements for outgoing mail to be delivered to the courier
•Performed follow-up duties to ensure that all meetings are successfully carried out
•Assisted clients in filling out client personal information forms and ensure that all such documents are confidentially filed
•Well versed with general office operations, including electronic correspondence, filing
•Assists in the ordering, receiving, stocking and distribution of office supplies
Office Administrator Assistant Sep 2017- Nov 2017
Drakkar Recruitment Specialist (Co Op), Mississauga, ON
•Operate office machinery, including copiers, scanners and printer and filing
•Updated entries in excel and shredded old files
•Uploaded ads from company’s site to Kjiji and alljobs.ca
•Created new CRM from resumes and Updated old CRM as per the requirement
•Greeted walk in clients in a pleasing manner
• Answered phones in a professional manner, and routing calls as necessary
Team Member July 2016 -Jun 2017
Tim Hortons,Brampton, ON
Worked as a cashier taking orders making drinks and food in very fast pace environment
Worked in Drive Thru at fast pace as a good team player
Ensured customer satisfaction was achieved when assisting clients in courteous and polite manner
Maintained good relations with customers by meeting their expectations
Marketing/ Customer Care Co-coordinator Jun 2011 – May 2016
Krishna Engineering Works, India
•Arrange contests, or exhibits for clients to increase product and service awareness and to promote goodwill of products.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Conduct company opinion and attitude surveys to identify the interest and concern of key group served by their organization.
• Act as representative for an organization and answer in verbal inquiries
• Co-ordinate special publicity events and promotions for internal and external customers
• Assist in grounding leaflets, flyers, reports & brochures of the company
• Plan meetings and trade shows in order to promote business
• Answers inquiries by clarifying desired information; researching, locating, and providing information. Search competitors’ products in order to ensure quality, quantity and availability of the company’s products
Marketing Executive/Call Center Representative Jan 2005 to Dec-2010
Alkon Computers, India
•Drive business at new and existing customers
• Develop reports and proposals as part of sales presentation to demonstrate value of products and services
•Developed target list of prospective customers from business directory and cold calling.
•Worked in call center for 3 years and resolved problems by clarifying issues, exploring answers and alternative solutions, implementing solutions.
Office Administration Coop Program with Advanced Computers 2017
St. Gabriel Adult Learning Centre, Mississauga, ON
Advance Diploma in Marketing and Sales 2001
National Institute of Sales, Tamilnadu, India
Bachelor of Business Administration 2000
Madurai Kamarajar University, Tamilnadu, India