Customer Service Assistant

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

CYNTHIA CASTILLO

**** ****** **. #***, ********, TX 77901

Home: 361-***-**** - **********@*****.***

Dedicated and focused Office Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Professional phone etiquette

Excellent communication skills

Accurate and detailed

Analytical

Professionalism

Adaptability

Microsoft Office Word, Excel, &

Outlook

Interpersonal skills

Respond promptly to customer needs

02/2015 to 06/2017 Unpostables Analyst

Physician Practice Support – Victoria, TX

Monitored and matched unpostable records to appropriate charges, Analyzed unpostables to determine where payment should be posted or refunded if needed, Analyzed and accurately matched bank deposits to billing system deposits, Prepared and submitted detailed logs with deposit reconciliations, Submitted weekly and monthly summary reports to CFO, Posted payments to practice management system, Prepared and updated spreadsheets for daily and monthly activity logs, Planned and prioritized work load to ensure weekly/monthly quota was met and Determined payment allocations, while contacting the payer when necessary. 08/2013 to 11/2014 Assistant Office Manager

Internet Medical Clinics – Victoria, TX

Billed and posted patient charges for office visits, Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues, Answered phones, Scheduled appointments, Verified patient insurance, Performed back office duties, such as specimen collection, phlebotomy, patient assessment, vital signs, and assisted in minor medical procedures, Maintained a clean reception area, including lounge and associated areas and Organized all new hire security and paperwork. EDUCATION

08/2004 to 11/2012 Medical Laboratory Assistant

Citizens Medical Center – Victoria, TX

Prepared specimens for analysis and established proper chronological priorities in testing, Performed clerical duties, such as answering phones, charting, reporting lab results to appropriate personnel, and insurance verification, Obtained pricing and quotes while preparing purchase requests, Created worksheets and logged samples correctly into the computerized tracking system, Managed specimen sample handling, receiving, storage and inventory, Quickly responded to and resolved all customer service issues in a timely manner, Quickly mastered Meditech system, Specimen collection, including outpatient and inpatient phlebotomy and Assisted Pathology department in sending glass slides to various cancer centers for further study. 05/1998 to 02/2002 Cashier

Super Stop Food Store – Victoria, TX

Earned management trust by serving as key holder, responsibly opening and closing store, Participated in physical inventory counts, Scheduled weekly inventory pickups and deliveries with vendors, Maintained cleanliness and presentation of stock room, Provided courteous customer care in a professional manner and Operated cash register with proficiency.

High School Diploma:

Bloomington High School - Bloomington, TX

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