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Systems Customer Service

Morocco, IN, 47963
March 11, 2018

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Designation & Period: Low Current System Specialist & Operation Manager at Smart Security Co - KSA - Riyadh Worked at King Abdullah Foundation Project (KAFP), Sofitel Hotel, Riyadh.

•Manage daily task and responsibilities & preparing work schedules and assigning specific duties to the technical teams.

•Responsible for planning and scheduling the resources for my manpower teams.

•Responsible for conduction surveys and generating reports that helps the technical team and the senior engineers.

•Preparing materials requisition and providing tools for the handling tasks.

•Submiting RFI ( Request for Inspection ) to Consulting and QA/QC Department.

•Coordinate with suppliers to provid the proper first & second fix for Devices.

•Produce a professional design, SLD & bill of quantity at minimal time.

•Responsible for planning and scheduling the resources for my manpower teams.

•Analyze client needs by using a formal evaluation survey (including site survey) in order to explore creative solutions to clients’ needs, establish budgets, set performance standards, and establish project parameters.

•Prepare full tender submittals and follow-up with consultants.

•Provide estimated cost breakdown for installation, answer technical/site require- ment and supervise implementation.

•Determine minimum materials specifications, equipment specifications, and system features by applying accepted engineering practices in order create a written documentation set, commercial offer and submittal.

•Sales & Marketing technics knowledge,Sound knowledge of market place.

•Low-current systems, Design Concept, Equipment specifications and interpreta- tions

•Provide estimated cost breakdown for installation, answer technical/site require- ment and supervise implementation.

• Programming & Commissioning of low-current systems. Scope of work.

Electrical systems: include power systems, transformers, generators, UPS, LV switchboard and distribution panels along with Lighting system.

Low current systems include BMS, EIB light control, Fire Alarm, IP CCTV, Access Control, Master Clock, IP Communication, Public Address. Audio Visual systems.IPTV Data & Internet, Guest Room Management System GRMS, and Central Battery System,Distributed antenna systems.

Designation & Period: Business Development Manager at Eid Trade Company - LEBANON (2013 -2015)

•Visit potential customers for new busines, Sells products by establishing contact and developing relationships with recommending solutions.

•Researching for new technologies and alternative methods to improve the quality of work.

•Preparing Technical submittals for projects designed and support if required in team members technical submittals.

•Setting and reviewing budgets and managing cost.

•Searching for new clients & maintains relationships with them by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

•Maintains customer satisfaction by providing problem-solving resources.

•Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys. Negotiating tender and closing sales by agreeing terms and conditions.

•Managing and interpreting customer requirements.

•Making technical presentations and demonstrating how a product will meet client needs.

•Maintains professional and technical knowledge by attending educational workshops reviewing professional publications, establishing personal networks.

•Enhances staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members teaching improved processes mentoring team members. Designation & Period: Site Manager / Project Engineer at Hyoon Security & Military Systems - Saudi Arabia (2011 -2013)

•Manage a full pre-sale implementation of the product, sometimes involving professional services, product management, and technical support.

• Preparing the quotations based upon the client’s requirement and drawing given.

• Responsible for conduction surveys and generating reports that helps the sales team.

•Responsible for planning the cabling & Installation such as Fiber Optic Cable

(splicing and termination) of IP CCTV System, Network infrastructure (Cate6, point to patch panel ) for access Control systems including proximity card, Magnetic swap cards, Bio-metric with time and Attendance, public address systems, voice over IP and intruder alarm systems.

•Installation of various hardware computer and Network infrastructure internet router, modems, scanner, printer or any communicating devices.

•Installation electric and hydraulic barrier gate, Traffic road blocker, tyre killer, electronic Lock Systems, Home Automation.

•Design and propose new systems, review on the existing security systems, identifying the weakness of the existing systems, designing and proposing the right solution along with recommendations and suggestions.

•Would offer the right solution to our valued Clients especially for governmental sectors and military locations.

Note: Major projects i had done with Ministry of interior at whole cities in KSA. Products and Systems Knowledgement:

•Experience in working with world renowned brands for security systems.

CCTV: Pelco, Axis, Avigilon, Dahua, Hikvision, Samsung, Etrovision, Microdigital...

•Access control: Finger tech, GE, Salto, Virdi, Soca...

•Alarm System: Elkron, Satel, Bosch,Teknim...

•Fire Alarm System: ELkron, Simplex, Zeta, Bosch...

•Road Blockers and Barrier gate: Optima, came...

•External network infrastructure ( LV, Fiber optic)

•Fire Alarm, Access control and CCTV Systems.

•Integrated Building Management Systems (BMS).

•Structured Cabling and Communication systems, wireless systems.

•Audio Visual systems & teleconferencing systems.

•Public Address system & Nurse Call System, IPTV system

•Digital Signage/Information kiosks, connectivity system.

•Master Clock System.

•Distributed antenna systems

Products and Systems Knowledgement:

Smart Security Co is the main Dealer in KSA of:

Avigilon CCTV System.

Jablotron Intruder Alarm system.

Detectomat fire fighting and alarm system.

Paxton Access control system.

Also worked with following systems and brands:

CCTV: Avigilon, Dahua, Hikvision, Samsung, Aventura, Bosch

•Access control: Paxton, ZKTecho, Heart,

Alarm System: Jablotron, Elkron.

•Fire Alarm System: Detectomat, Simplex, Zeta.

•External network infrastructure ( LV, Fiber optic)

•Audio video system, Home theater : ONKYO, Epson, Jamo Bose, Sony, JVC, Samsung, JBL, Optoma.

Designation & Period: Electrical Site Executive at Saudi Bin Ladin Group - SAUDI ARABIA (2015 -2016) JOB EXPERIENCE.

Designation & Period: IT System Network Engineer at Robot System Express UAE - ABU DHABI (2008 -2011)

•Direct contact with Oil and Gas construction Company (OGASCO) Maintaining the company's IT network, servers and security systems ( Data Network, CCTV System, Security Access control),

•Manage the Low Current team composed of engineers and Technicians, Planed and coordinated various activities from small to mid size IT infrastructure projects ( network support, LAN/WAN analyzing, designing, consulting, implementing, installing, configuring, troubleshooting and maintaining network device)

•Site visits for monitoring the progress and identify the clashes between the various utilities/trades and find the appropriate solution.

•Preparing all technical queries related to Networking infrastructure and Low Current Systems.

•Review and evaluate the technical packages for Low Current systems prepared by the sub-contractors.

•Site inspections, design study and preparation of dismantling package, tender and execution files (Specs, BOQ and Drawings).

•Experience in IT Infrastructure areas (Data Processing/Operations, Telecommunications and LAN/WAN), particularly in the areas of planning, deploying, monitoring and supporting infrastructure technology with strong adherence to the body of knowledge.

•Installing and configuring Cisco Routers, wireless routers, ADSL modems, switches and hubs, VoIP telephone systems (patch panel & PBX Terminations, scanner, printers and photocopier machines to the network.

•Installing Windows Operating System (XP,7, server 2003,server 2008, Linux and software ( exchange server,ISA server, Antivirus, MS office, Adobe acrobat

•Sales representative for electronics devices and computer and network hardware with technical backgrounds, providing all kind of hardware items, submitting quotations and preparing invoices.


•Level of Education: Bachelor - Academic Qualification: 2004 – 2008 Liscence degree in Electronics & Communication.(Bachelor of Technology)

•Level of Education: Technical baccalaureate - Academic Qualification: 2001 – 2004 Degree in Electricals and Electronics

Zgharta – Lebanon.

•IT – Training Academy Tripoli – Lebanon.

CCNA (Cisco Certified Network Associate, 2008)

•TÜV NORD, UAE - Abu Dhabi

ISO 9001:2008 Internal Auditor, 2008 (Certificate # TUVME/QM/27744/10). PROFESSIONAL SKILLS.

-Excellent communication, personal planning and time management, problem solving and leadership skills, Reporting and presentation skills.

-Ability to build relationships quickly and effectively.

-Sales skills with solid technical background.

-Ability to Analyze, Design, implement & understand Electrical & Electronic technical diagrams.

-A working knowledge of IT operating systems, particularly Windows, Exchange servers, etc...

-Support and maintain network & computer systems, desktops, laptops and peripherals, this includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

-Software skills ( Ms office, Word, Excel, power point), Adobe (photoshop, illustrator, Acrobat), Ulead video studio.

-Experienced in security system especialy in IP & Analog CCTV, good system intergrator. LANGUAGES





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