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Customer Service Manager

Chicago, IL
March 11, 2018

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Tiahmo R Kendall

Chicago, IL

(M): 773-***-****,

Supply Chain/ Operations Manager

I am a proven problem solver who thinks analytically and embraces the “continuous improvement” approach to daily tasks. A self-starter with the ability to excel under minimal direction, I also work well within a collaborative and I am a proven leader.


+12 years of Supply Chain/ Manufacturing Operations Management; Inventory Control, Quality Assurance, Inbound/Receiving, Fulfillment, Shipping, Production, Scheduling/ Demand planning and Purchasing.

Development of Operations research involving budget controls, P&L, process planning, including personnel requirements, material needs, subcontract requirements, facility needs and tooling and equipment needs while coordinating activities with all other functions of the Supply Chain to obtain optimum production and utilization of human resources, and equipment. Maintained manufacturing operations business plans to include all program requirements, labor hours, cycle, production costs and image

Reviews MRP/ERP and directs the resolution of operational, manufacturing and maintenance problems to ensure minimum costs and prevent operational delays. Assuring Customer retention by maintaining; an Inventory Accuracy of 97% through implementing effective Cycle Counting methods, while coordinating with the Purchasing Team regarding BOM discrepancies. Reduced Shrink through better product handling & storage

Responsible for the sourcing & purchasing of product components. Vetted vendors to ensure best quality, OTD, and price point. Created & Processed; BOL, Seaway Bills, 3PL, LTL & freight forwarding Documents.

Proven ability to collaborate across functions and with all levels of the organization is necessary, with strong quantitative and analytical skills with the ability to lead initiatives and to manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment as necessary. Proven ability to drive and influence change. Ability to thrive in a dynamic and entrepreneurial environment

Experience in leading and executing large-scale initiatives including but not limited to; organizational change, operational restructuring, business process redesign, systems implementations. Proactively implement and monitor the effectiveness of continuous improvement and lean manufacturing initiatives to attain quality and best in class manufacturing capabilities. Drive cultural change, infusing Lean methodology and knowledge, and influencing decisions at all levels of the organization

Monitor and review implementation of global health and safety standards to ensure compliance, and risk-free production. Maintain a safe working environment consistent with OSHA, EPA, & USDA policies and regulations and Site policies: GMP’s, HACCP, PPE, Lock Out/ Tag Out

Team Management: Hiring, training, coaching, and disciplining


Advanced Experience within the following areas: SAP, ERP/MRP software and applications, Pentagon 2000SQL, JD Edward, Citrix, PRMS, Excel, MS Office, Quick Books, RF Scanners, ability to read and interpret technical documents, blueprints, CAD Drawings, 6 Sigma, 5S


SafeServe, IL Food Service Sanitation, Food Service Technology


Forklift, Reach Truck, Cherry Picker, Electronic Pallet Jack (walkie & ridding), DSI Series 800

Work History:

B2B Consultant 4/2017 – Present

Contract negotiations, Grant Writing, Project management, Non-Profit Business Plan creation & implementation, Program Creation & funding procurement, RFP preparation, Transition Plan Creation & implementation, Budget creation & management, EBDITA

Major Accomplishments: Awarded Montgomery County Ohio DODD Facility Service Contract, Awarded Hamilton County Ohio Group Home Licensure, Cook County IL Kaboom Playground Grant Recipient, CPD Asset Forfeiture Grant

K.E.L.L.Y. Youth Services Inc. 10/2013 – 4/2017

Programs & Operations Manager

Program development & Implementation, Safety & Regulatory Adherence, Project Management, Purchasing & Sourcing, Contract Negotiations, AP/AR, Grant & RFP Writing, Facilities Management

Major Accomplishments: $40,000 CPD Asset Forfeiture Grant, $5,000 Care Source Grant, 2016 Impact 100 Grant Semi Finalist, 2016 Opening of $600,000 Teen Maternity Facility

Generation Brands 5/2006 – 10/2013

Sr. Operations Manager & Sr. Buyer

Inventory Control/Cycle Counting, SAP/ ERP/ MRP, Conflict Resolution, Purchasing/Sourcing, Front End Reporting, P&L, Safety & Regulatory Adherence, Project Management, Receiving & Quality Control, Contract Negotiation, Logistics Planning, Demand Planning & Production, Fulfillment Management, Team Management (60 frontline employees, 3 Assistant Managers)

Major Accomplishments: Recycling Program creation cutting waste cost by 50% & generating profit, Inventory Accuracy of 97%, 3 Day Fulfillment Lead Time, RF Scanner implementation

The Woodlawn Organization 9/2004 – 5/2006

Case Manager

Project & Case Management, Conflict Resolution, Educational Planning, Contract Negotiations, Community Relations, AP/AR, Grant & RFP Writing

Major Accomplishments: Reduction of Truancy Case Load by 65%

Comcast Cable 6/2002 – 6/2004


Logistics Planning, Front End Reporting, Demand Planning, Contract Negotiations, Cross Functional Communications, Conflict Resolution, Customer Service & Retention

AT&T Broadband 11/2000 – 6/2002

Technical Support Specialist

Conflict Resolution, Systems Support & Repair, Customer Service & Retention, Front End Reporting, Cross Functional Communication

Home Depot 7/1999 – 11/2000

Receiving Clerk

Inventory Planning & Control, SAP/ ERP/ MRP, Cycle Counting, Safety & Regulatory Adherence, Quality Control, Logistics Planning, Fulfillment Management, Team Management

AW & Sons Construction Co. 6/1993 – 7/1999

Project Manager & Contractor

Project Management, Purchasing & Sourcing, Team Management, Fulfillment, Contract Negotiations, Customer Service & Retention, AR/AP, Safety & Regulatory Adherence, Quality Control


Richland Community College 2005 – 2006

Lincoln IL

Blackstone Career Institute 1996 -1998

Certified Paralegal/ Legal Secretary

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