Customer Service Microsoft Office

CAROLYN J. RUTH

*** ********** **.

Vidalia, GA

Cell Phone 912-***-****

***********@*******.***

Objective

To obtain as much experience in different Fields that will utilize my supervisory skills and experience.

Experience

Specialist Customer Service. 01/20188 – Present

Convergys Inc. Call Center Savannah, GA

Experience Inbound Call Center Agent efficiently can process a large volume of calls in a day

Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues

Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service data from a spreadsheet

Extremely knowledgeable on computer productivity software

Trained on several call center phone platforms

Maintains a low call time

Proficient in identifying trends from data on a spreadsheet

Very hard worker

Correctional Officer II 05/2016 – 10/2017

Georgia State Prison Reidsville, GA

Provide oral and written reports of the quality and quantity of work performed by inmates and inmate disturbances and rule violations, and unusual occurrences.

Maintain security within the institution and oversee the health and safety of staff and prisoners.

Perform inspections and searches of physical premises and cells checking for contraband and compliance with regulations.

Correctional Officer II 06/2014 – 06/2016

Montgomery State Prison Montgomery, GA

Monitor and record information, such as prisoner identification, and incidences of inmate disturbance,

keep daily logs of prisoner activities.

Correctional Officer II 05/2013 – 06/2014

Coastal State Prison Savannah, GA

Monitor conduct of prison in housing unit, or during work recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.

Record information, such as prisoner identification, of inmate disturbance

keep daily logs of prisoner activities.

Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.

Monitoring inmate movements, conducting counts and providing emergency response as needed.

Correctional Officer II 05/2009– 06/2013

Georgia State Prison Reidsville, GA

Maintain security within the institution and oversee the health and safety of staff and prisoners.

Perform inspections and searches of physical premises and cells, checking for contraband and compliance with regulations; investigate and report unusual circumstances.

Sales Associate 11/2006 to 05/2009

Wal-Mart Vidalia, GA

Maintain constant presence on sales floor to address customer needs

Approach browsing customers and initiate conversations to determine buying preferences

Recommend appropriate items and direct or lead customers to selections

Assist customers with finding and completing purchases

Education

State of Georgia GED 04/23/1981

Department of Technical and Adult Education Mount Vernon, GA

Associate of Arts in Business Administration 1/2006-2/2007 American Intercontinental University Hoffman Estates, IL

Concentration: Criminal Justice

Skills

Develop and prepare documents, projects, presentations, and web design Microsoft Office Suite (Word, Excel, Access, and Power Point) Created and design basic publications, illustrations and digital imagery. Strong verbal communication, Quick learner, Self-starter, Strong verbal communication, Critical thinker, excellent communication skills, and Strong research skills.

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