Customer Service Management
Resume:
Nga Pham
Phone: +**-(0-762******
Email: ******.***@*****.***
PROFILE
I am an ambitious and highly motived person who has a strong sense of responsible approach to any tasks or situations that I undertake. With a degree in business administration, my aim is to have a future career in financial analyst. By making use of my intensive financial background, I want to gain real experiences in analytical skills. EDUCATION
Master of Science in Finance
Umeå School of Business & Economics, Sweden, Sep 2016 – June 2017
Course Risk management (7.5 ECTS credits)
To focus on the ways risks are managed by financial institution Tools: Value at risk (VAR), Expected shortfall (ES) and Basel Accord 3
Course Investments (7.5 ECTS credits)
To focus on management strategies and measurement of portfolio performance Tools: Value at risk (VAR) as well as backtesting in portfolio
Course Advanced Corporate Finance (7.5 ECTS credits) To focus on cooperation operates as well as how to understand capital market imperfections and how to develop finance to control risk.
Course Financial Statement Analysis and Valuation (7.5 ECTS credits) To focus on analyzing financial statement information and use information for business strategical analysis and investment decision.
Course Corporate Governance (7.5 ECTS credits) To focus on the management of interaction between investors and reconciliation of possible conflicts of interest between corporate stakeholders.
Project An analysis of the Risk Management of Deutsche Bank AG To analyze the risk exposure relating to credit risk, market risk, liquidity risk and operational risk based on the annual report 2015. Tools: Stresstesting, value at risk (VAR), backtesting, Basel Accord 3
Thesis Bitcoin a favourable instrument for diversification Based on global stock market, to measure risk of Bitcoin throughout market variables as well as exchange rate, exchange currency and transaction volume. Tools: Garch model, multiple linear regressions, value at risk (VAR)
Swedish language
Komvux Umeå, Sweden, Aug 2014 – Jan 2016
Bachelor’s in business administration
Saigon Technology of University, Vietnam, Sep 2008 – Dec 2012
Thesis Management of credit risk in Vietnam Trade Joint Stock Company Based on situation of credit risk at VIETBANK, the thesis offered some solutions and recommendations to improve the effectiveness of credit risk management in Vietnam Commercial Joint Stock Company – VIETBANK WORKING EXPERIENCE
VIETBANK (internship)
Ho Chi Minh City, Vietnam, Nov 2011 – Mar 2012
I performed customer credit checks to assess their risk potential, introduced, consulted the types of loans and answered customer’s queries while ensuring excellent customer service at all times.
Highland Coffee’s shop (Part-time job)
Ho Chi Minh, Viet Nam, Sep 2010 – May 2011
I provided excellent customer service, attended guests’ orders and requests while preparing beverages and handled cashiering instructions. Promotion model for new products for Panasonic,
Honda, Abbott, Unilever
Ho Chi Minh, Viet Nam, Nov 2008 – May 2010
I advertised new products to the customers and represented the companies Panasonic, Honda, Abbott and Unilever on public events. SKILLS
IT Word, Excel & PowerPoint (advanced), R studio (intermediate) Language Vietnamese (native); English (advanced); Swedish (intermediate) Interpersonal Strong sense of responsibility in working Adapting easily in a new working environment
Having ability to work independently
Being able to handle stressful and pressure situation EXTRA – CURRICULAR ACTIVITIES
I started becoming a member of a charity organization when I studied my bachelor. My work is to help children who have different unwanted situations. I usually contribute the necessary items to children before the new school year and bake the mooncakes to them at the mid-autumn festival. Furthermore, I would like to travel and explore new and interesting object in order to improve my skill and experience.
REFERENCE
Mr. Jörgen Hellström (supervisor), Professor in Finance Umeå School of Business and Economics, Umeå University Tel: +46- (0-70-685****, Email: ******.*********@***.**
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