CUSTOMER CARE SERVICE DIPLOMA
Forma Pro Sousse 2016
Bourgiba School 2015
3th level of English language
Heineken Star 2013
Training Heineken Star Serve
School of Sousse North 2009
Training CAP (basic diploma of waiter) Hospitality
School Name 2007
2nd year of secondary school.
WAITER, The Sultan Center
Kuwait, Fahaheel 2016-Currently
Cooking in front of costumers
Serving costumers food and beverage
Selling hot food for costumers
BAR WAITER, Royal Hotel Salem
Tunis, Sousse 2012-2015
Serving guests with food and beverage.
Washing glasses and other utensils
Collecting payments and operating the counter
Storing empty bottles
Providing snacks, crisps and nuts
Keeping the bar area sanitized and well stocked
Cleaning tables and the bar
BAR WAITER, Movenpick Resort Marine
Tunis, Sousse 2010-2011
Providing a Warm Welcome for Costumers.
Presenting menus and responding to any questions regarding menu items
and Serving beverages.
Checking regularly with guests to make sure that they are enjoying their meals.
Taking necessary action to resolve any complaints.
Mixing ingredients of drinks to make preferred cocktails.
Generating bills according to orders and operating POS for bill collection.
Ordering and replenishing of supplies at the drinks bar.
Maintaining the bar and service area in a neat, clean and organized condition.
A polite, Well Spoken presentable and hardworking team leader with high standards of personal appearance and hygiene and experience of working in crowded environments.