Customer Service Medical Assistant
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Karen West
Experienced Front office Receptionist
Florin, CA
**************@*****.***
Hello,My name Is Karen I am looking for a job I worked at UC Davis in the University Pediatric Dept.I worked in the same office for 17 yrs. I loved my job and was very good at it. I love working with people I'm very family oriented and love helping people,I give 100% making them happy, as well as The Doctors and the office crue.I believe in team work. I retired because I was needed at home and because of the death of a child.I am ok now and so ready to get back into the work force.I am not a stay home person. I love to work! I'm friendly I always put the patients first while making them fill comfortable and at ease.
Work Experience
Receptionist MOSC- Medical Office Service Cordinator
UCD Medical Center - Sacramento, CA
February 1999 to May 2016
I worked at UC Davis UPA Pediatrics 17 yrs.I begin as file clerk,worked up for the next 16 yrs receptionist I answered phones,Taking messages,registering new patients,making appt., checking in and checking out patients, receiving co-pays,Posting co-pays,calling Ins.Companies to verify ins. I made appointments for specialty Doctors For the pts. Calling confirming next day appt.Sometimes called Pharmacys to give RX orders.I closed office at the end of day.
Caregiver/Provider
In Home Supportive Services - Sacramento County, CA
August 1995 to February 1998
I worked with 2 different people while working at In Home Supportive Services. I would help bathing them, Prepare their meals,clean the house,make dr appt. take them to Dr.appt.Go to grocery store for them,Put their medication in the daily pill storage,help them with paying utilities,Change their bedding,do laundry, If there was any sore's,ulcers,or anything that needed bandaged.
Store Associate/ Assistant Manager
Beno's Department Store - Susanville, CA
January 1991 to April 1995
I was mainly a store clerk I work on the cash register checking out customers,I was a sales associate, helped customers, stocked selves,helped with shipping and receiving, prepared things to be shipped back,I made the work schedule every week, took over the managers position when she wasn't in the store. I would tell the other employees what to do for the day.
Education
Electrocardiography technician
Boston Reed - Sacramento, CA
August 1998
Medical assistant
R.O.P. - Sacramento, CA
June 1998
Phlebotomy
Boston Reed - Sacramento, CA
June 1998
High School
Reedley High School - Reedley, CA
June 1973 to 1977
Skills
Word Perfect, Citrox, Lotus notes, EMR, CCE, Invision, Aidet (10+ years)
Awards
Great Customer service
While working at UCDavis We had secret callers that would call our office from time to time and would pretend to be a patient with alot of questions. I always did very well.
Ambassador of Courtesy
October 2009
I got this award for 3 years in a row at UCDavis starting in 2009 to 2011
Super Customer Service
January 2003
I got this while working at UCDavis
Certificate of Recognition
November 1999
This award while working at UCDavis
Certifications/Licenses
Anatomy And Physiology
June 2007
I took this class at UCDavis
Medical Terminology
February 2003
Class taken at UCDavis
Medical Assistant
June 2007 to June 2008
Taken class at Sacramento County Office Of Education
Electrocardiography Technician
August 1998
This class was taken through Boston Reed
Phlebotomy
June 1998
This class was also taken through Boston Reed
Additional Information
I enjoy working with people,I totally believe that the customer comes first. I'm a quick learner, and i work well under stress, I'm used to working in a fast moving fast paced environment. I'm a very good problem solver. But I also have no problem asking for help if needed. If I can't solve a problem or have an answer for a patient, I will diffidently ask for clarity. I am very reliable, dependable family oriented. I have no minor children I would be totally focused on my job. I retired because I was needed at home and because of the death of a child. But things are back to normal except for I don't like to sit at home, I want to be out in the work force helping people and feeling the since of worth.I make sure that what ever I do in life, I do my very best and try to be the very best.I love to make people feel happy and confident.I try to make the office environment safe,clean,confident and at ease.
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