Customer Service Manager
Resume:
Summary:
Accomplished, dynamic business professional with extensive experience in working in a customer relations fast pace office environment. Serves as a single point of contact for internal departments, as well as external clients, interaction to provide timely resolution to issues. Hold a solid track record in delivering an excellent customer service to increase customer satisfaction and productivity to drive revenue.
Strengths include:
Recognized for excellence in problem resolution, with strong organization skills and competence in handling numerous tasks simultaneously.
Proven ability to focus on detail, plan, prioritize, meet deadlines, and delivering quality work.
Excellent oral and written communication with perceptive listening and liaison skills.
Ensure highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.
Able to effectively plan and obtain resources with minimum downtime and maximum productivity.
Experience:
Lowes Food 8/2017 – present
4445 Highway 49 S, Harrisburg NC
Catering Lead
Ensure the planning and implementation of all catering orders and events for the store’s catering department, as well as supervising, training, and directing additional staff as needed. I am the primary contact for the clients in planning catering events, and the development of the catering proposal with proper quotes and menu’s.
Kroger Marketplace 9/2016 – 8/2017
Grand Parkway & Morton Ranch Rd, Katy TX 77449 346-***-**** Attn: Adriana Loyo, Store Manager
Store Associate
Front-end cashier.
Caregiver 8/2011 – 3/2016
23618 Litchfield Bend Lane, Katy TX 77494 (self)
Primary caretaker for both my father in law from August 2011 until his passing in December 2013, and in May 2014 I cared for my mother until her passing in March 2016.
Caregiver to both my father in-law and mother consist of but not limited to:
Bathing, dressing, administering medication, setting doctor’s appointments, driving to and from appointments, preparing meals, light exercising, talking and being able to bring a smile as often as possible.
Burgis Insurance & Financial Services, Inc. 2/2006 – 3/2011
530 New Los Angeles Ave, Ste. 212 Moorpark CA 93021 805-***-**** Attn: David Burgis, CEO
Co-owner (Moorpark, CA)
Office Manager / Insurance Agent
Hire, train, and manage all administration office staff
Market potential clients
Generate quotes and bind policies
Address and resolve all client issues via walk in’s, phone, and emails
Generate weekly client status report and telephone poll to ensure customer satisfaction
Enforce customer confidentially.
Ventura Pierpont Racquet Club, Ventura CA 1/2001 – 6/2010
500 Sanjon Rd. Ventura, CA 93001 805-***-**** Attn: Kerry Sue Andersen, Fitness Director
Fitness Instructor
Water Aerobics
Weight training
Wellness training & testing
Senior strength training
Tammara’s Food for the Soul Catering 4/2004 - 3/2015
77411 Eisenhower St, Ventura CA 93003 805-***-**** (self)
Owner / Catering (Ventura, CA)
Cater small parties in client’s home
Design, prepare, and cook entire meal myself
Schedule and organize events
Marketing
Enforce and obtain appropriate licenses
Tammara’s Food for the Soul Cafe 1/2005 – 2/2006
Pierpont Racquet Club, 500 Sanjon Rd, Ventura CA 93001 (self)
Owner / Manager (Ventura, CA)
Hire and manage all personnel issues
Training
Marketing
Billing
Payroll
Schedule work hours & events
Schedule all shopping & deliveries
Prepare menus
Enforce all health codes
Hasting Lake YMCA 1/1997 – 10/1999
1995 Grasslake Road, Lindenhurst, IL 60046, 847-***-****
Membership Assistant
Signed up members for different YMCA programs which consist of but not limited to:
Swim Programs
Summer Camp
Childcare
Digital Equipment Corp. 8/1981 – 6/1996
Operations Business Support Specialist II (1990 – 1996)
Promoted at least 3 times within 6 years from Field Test Admin to Business Operations Support Specialist. Responsibilities primarily were being liaison between software engineering and the customer.
More detailed information furnished per request.
Quality Assurance Inspector (1981 – 1990)
Promoted several times within eleven year to obtain the Quality Assurance Inspector III position. Responsibilities included hardware and software inspections, as well as diagnostic testing.
More detailed information furnished per request.
Education:
A.D. Banker & Company - California Property & Casualty Insurance License
Hesser College – Accounting courses
South Nashua NH Senior High – Diploma (1978)
Computer Skills:
Microsoft Office, Microsoft Outlook, Facebook, some Excel
References:
Furnished upon request
Summary:
Accomplished, dynamic business professional with extensive experience in working in a customer relations fast pace office environment. Serves as a single point of contact for internal departments, as well as external clients, interaction to provide timely resolution to issues. Hold a solid track record in delivering an excellent customer service to increase customer satisfaction and productivity to drive revenue.
Strengths include:
Recognized for excellence in problem resolution, with strong organization skills and competence in handling numerous tasks simultaneously.
Proven ability to focus on detail, plan, prioritize, meet deadlines, and delivering quality work.
Excellent oral and written communication with perceptive listening and liaison skills.
Ensure highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.
Able to effectively plan and obtain resources with minimum downtime and maximum productivity.
Experience:
Lowes Food 8/2017 – present
4445 Highway 49 S, Harrisburg NC
Catering Lead
Ensure the planning and implementation of all catering orders and events for the store’s catering department, as well as supervising, training, and directing additional staff as needed. I am the primary contact for the clients in planning catering events, and the development of the catering proposal with proper quotes and menu’s.
Kroger Marketplace 9/2016 – 8/2017
Grand Parkway & Morton Ranch Rd, Katy TX 77449 346-***-**** Attn: Adriana Loyo, Store Manager
Store Associate
Front-end cashier.
Caregiver 8/2011 – 3/2016
23618 Litchfield Bend Lane, Katy TX 77494 (self)
Primary caretaker for both my father in law from August 2011 until his passing in December 2013, and in May 2014 I cared for my mother until her passing in March 2016.
Caregiver to both my father in-law and mother consist of but not limited to:
Bathing, dressing, administering medication, setting doctor’s appointments, driving to and from appointments, preparing meals, light exercising, talking and being able to bring a smile as often as possible.
Burgis Insurance & Financial Services, Inc. 2/2006 – 3/2011
530 New Los Angeles Ave, Ste. 212 Moorpark CA 93021 805-***-**** Attn: David Burgis, CEO
Co-owner (Moorpark, CA)
Office Manager / Insurance Agent
Hire, train, and manage all administration office staff
Market potential clients
Generate quotes and bind policies
Address and resolve all client issues via walk in’s, phone, and emails
Generate weekly client status report and telephone poll to ensure customer satisfaction
Enforce customer confidentially.
Ventura Pierpont Racquet Club, Ventura CA 1/2001 – 6/2010
500 Sanjon Rd. Ventura, CA 93001 805-***-**** Attn: Kerry Sue Andersen, Fitness Director
Fitness Instructor
Water Aerobics
Weight training
Wellness training & testing
Senior strength training
Tammara’s Food for the Soul Catering 4/2004 - 3/2015
77411 Eisenhower St, Ventura CA 93003 805-***-**** (self)
Owner / Catering (Ventura, CA)
Cater small parties in client’s home
Design, prepare, and cook entire meal myself
Schedule and organize events
Marketing
Enforce and obtain appropriate licenses
Tammara’s Food for the Soul Cafe 1/2005 – 2/2006
Pierpont Racquet Club, 500 Sanjon Rd, Ventura CA 93001 (self)
Owner / Manager (Ventura, CA)
Hire and manage all personnel issues
Training
Marketing
Billing
Payroll
Schedule work hours & events
Schedule all shopping & deliveries
Prepare menus
Enforce all health codes
Hasting Lake YMCA 1/1997 – 10/1999
1995 Grasslake Road, Lindenhurst, IL 60046, 847-***-****
Membership Assistant
Signed up members for different YMCA programs which consist of but not limited to:
Swim Programs
Summer Camp
Childcare
Digital Equipment Corp. 8/1981 – 6/1996
Operations Business Support Specialist II (1990 – 1996)
Promoted at least 3 times within 6 years from Field Test Admin to Business Operations Support Specialist. Responsibilities primarily were being liaison between software engineering and the customer.
More detailed information furnished per request.
Quality Assurance Inspector (1981 – 1990)
Promoted several times within eleven year to obtain the Quality Assurance Inspector III position. Responsibilities included hardware and software inspections, as well as diagnostic testing.
More detailed information furnished per request.
Education:
A.D. Banker & Company - California Property & Casualty Insurance License
Hesser College – Accounting courses
South Nashua NH Senior High – Diploma (1978)
Computer Skills:
Microsoft Office, Microsoft Outlook, Facebook, some Excel
References:
Furnished upon request
Contact this candidate