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Customer Service Manager

Location:
Concord, North Carolina, United States
Posted:
March 10, 2018

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Resume:

Summary:

Accomplished, dynamic business professional with extensive experience in working in a customer relations fast pace office environment. Serves as a single point of contact for internal departments, as well as external clients, interaction to provide timely resolution to issues. Hold a solid track record in delivering an excellent customer service to increase customer satisfaction and productivity to drive revenue.

Strengths include:

Recognized for excellence in problem resolution, with strong organization skills and competence in handling numerous tasks simultaneously.

Proven ability to focus on detail, plan, prioritize, meet deadlines, and delivering quality work.

Excellent oral and written communication with perceptive listening and liaison skills.

Ensure highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.

Able to effectively plan and obtain resources with minimum downtime and maximum productivity.

Experience:

Lowes Food 8/2017 – present

4445 Highway 49 S, Harrisburg NC

Catering Lead

Ensure the planning and implementation of all catering orders and events for the store’s catering department, as well as supervising, training, and directing additional staff as needed. I am the primary contact for the clients in planning catering events, and the development of the catering proposal with proper quotes and menu’s.

Kroger Marketplace 9/2016 – 8/2017

Grand Parkway & Morton Ranch Rd, Katy TX 77449 346-***-**** Attn: Adriana Loyo, Store Manager

Store Associate

Front-end cashier.

Caregiver 8/2011 – 3/2016

23618 Litchfield Bend Lane, Katy TX 77494 (self)

Primary caretaker for both my father in law from August 2011 until his passing in December 2013, and in May 2014 I cared for my mother until her passing in March 2016.

Caregiver to both my father in-law and mother consist of but not limited to:

Bathing, dressing, administering medication, setting doctor’s appointments, driving to and from appointments, preparing meals, light exercising, talking and being able to bring a smile as often as possible.

Burgis Insurance & Financial Services, Inc. 2/2006 – 3/2011

530 New Los Angeles Ave, Ste. 212 Moorpark CA 93021 805-***-**** Attn: David Burgis, CEO

Co-owner (Moorpark, CA)

Office Manager / Insurance Agent

Hire, train, and manage all administration office staff

Market potential clients

Generate quotes and bind policies

Address and resolve all client issues via walk in’s, phone, and emails

Generate weekly client status report and telephone poll to ensure customer satisfaction

Enforce customer confidentially.

Ventura Pierpont Racquet Club, Ventura CA 1/2001 – 6/2010

500 Sanjon Rd. Ventura, CA 93001 805-***-**** Attn: Kerry Sue Andersen, Fitness Director

Fitness Instructor

Water Aerobics

Weight training

Wellness training & testing

Senior strength training

Tammara’s Food for the Soul Catering 4/2004 - 3/2015

77411 Eisenhower St, Ventura CA 93003 805-***-**** (self)

Owner / Catering (Ventura, CA)

Cater small parties in client’s home

Design, prepare, and cook entire meal myself

Schedule and organize events

Marketing

Enforce and obtain appropriate licenses

Tammara’s Food for the Soul Cafe 1/2005 – 2/2006

Pierpont Racquet Club, 500 Sanjon Rd, Ventura CA 93001 (self)

Owner / Manager (Ventura, CA)

Hire and manage all personnel issues

Training

Marketing

Billing

Payroll

Schedule work hours & events

Schedule all shopping & deliveries

Prepare menus

Enforce all health codes

Hasting Lake YMCA 1/1997 – 10/1999

1995 Grasslake Road, Lindenhurst, IL 60046, 847-***-****

Membership Assistant

Signed up members for different YMCA programs which consist of but not limited to:

Swim Programs

Summer Camp

Childcare

Digital Equipment Corp. 8/1981 – 6/1996

Operations Business Support Specialist II (1990 – 1996)

Promoted at least 3 times within 6 years from Field Test Admin to Business Operations Support Specialist. Responsibilities primarily were being liaison between software engineering and the customer.

More detailed information furnished per request.

Quality Assurance Inspector (1981 – 1990)

Promoted several times within eleven year to obtain the Quality Assurance Inspector III position. Responsibilities included hardware and software inspections, as well as diagnostic testing.

More detailed information furnished per request.

Education:

A.D. Banker & Company - California Property & Casualty Insurance License

Hesser College – Accounting courses

South Nashua NH Senior High – Diploma (1978)

Computer Skills:

Microsoft Office, Microsoft Outlook, Facebook, some Excel

References:

Furnished upon request

Summary:

Accomplished, dynamic business professional with extensive experience in working in a customer relations fast pace office environment. Serves as a single point of contact for internal departments, as well as external clients, interaction to provide timely resolution to issues. Hold a solid track record in delivering an excellent customer service to increase customer satisfaction and productivity to drive revenue.

Strengths include:

Recognized for excellence in problem resolution, with strong organization skills and competence in handling numerous tasks simultaneously.

Proven ability to focus on detail, plan, prioritize, meet deadlines, and delivering quality work.

Excellent oral and written communication with perceptive listening and liaison skills.

Ensure highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.

Able to effectively plan and obtain resources with minimum downtime and maximum productivity.

Experience:

Lowes Food 8/2017 – present

4445 Highway 49 S, Harrisburg NC

Catering Lead

Ensure the planning and implementation of all catering orders and events for the store’s catering department, as well as supervising, training, and directing additional staff as needed. I am the primary contact for the clients in planning catering events, and the development of the catering proposal with proper quotes and menu’s.

Kroger Marketplace 9/2016 – 8/2017

Grand Parkway & Morton Ranch Rd, Katy TX 77449 346-***-**** Attn: Adriana Loyo, Store Manager

Store Associate

Front-end cashier.

Caregiver 8/2011 – 3/2016

23618 Litchfield Bend Lane, Katy TX 77494 (self)

Primary caretaker for both my father in law from August 2011 until his passing in December 2013, and in May 2014 I cared for my mother until her passing in March 2016.

Caregiver to both my father in-law and mother consist of but not limited to:

Bathing, dressing, administering medication, setting doctor’s appointments, driving to and from appointments, preparing meals, light exercising, talking and being able to bring a smile as often as possible.

Burgis Insurance & Financial Services, Inc. 2/2006 – 3/2011

530 New Los Angeles Ave, Ste. 212 Moorpark CA 93021 805-***-**** Attn: David Burgis, CEO

Co-owner (Moorpark, CA)

Office Manager / Insurance Agent

Hire, train, and manage all administration office staff

Market potential clients

Generate quotes and bind policies

Address and resolve all client issues via walk in’s, phone, and emails

Generate weekly client status report and telephone poll to ensure customer satisfaction

Enforce customer confidentially.

Ventura Pierpont Racquet Club, Ventura CA 1/2001 – 6/2010

500 Sanjon Rd. Ventura, CA 93001 805-***-**** Attn: Kerry Sue Andersen, Fitness Director

Fitness Instructor

Water Aerobics

Weight training

Wellness training & testing

Senior strength training

Tammara’s Food for the Soul Catering 4/2004 - 3/2015

77411 Eisenhower St, Ventura CA 93003 805-***-**** (self)

Owner / Catering (Ventura, CA)

Cater small parties in client’s home

Design, prepare, and cook entire meal myself

Schedule and organize events

Marketing

Enforce and obtain appropriate licenses

Tammara’s Food for the Soul Cafe 1/2005 – 2/2006

Pierpont Racquet Club, 500 Sanjon Rd, Ventura CA 93001 (self)

Owner / Manager (Ventura, CA)

Hire and manage all personnel issues

Training

Marketing

Billing

Payroll

Schedule work hours & events

Schedule all shopping & deliveries

Prepare menus

Enforce all health codes

Hasting Lake YMCA 1/1997 – 10/1999

1995 Grasslake Road, Lindenhurst, IL 60046, 847-***-****

Membership Assistant

Signed up members for different YMCA programs which consist of but not limited to:

Swim Programs

Summer Camp

Childcare

Digital Equipment Corp. 8/1981 – 6/1996

Operations Business Support Specialist II (1990 – 1996)

Promoted at least 3 times within 6 years from Field Test Admin to Business Operations Support Specialist. Responsibilities primarily were being liaison between software engineering and the customer.

More detailed information furnished per request.

Quality Assurance Inspector (1981 – 1990)

Promoted several times within eleven year to obtain the Quality Assurance Inspector III position. Responsibilities included hardware and software inspections, as well as diagnostic testing.

More detailed information furnished per request.

Education:

A.D. Banker & Company - California Property & Casualty Insurance License

Hesser College – Accounting courses

South Nashua NH Senior High – Diploma (1978)

Computer Skills:

Microsoft Office, Microsoft Outlook, Facebook, some Excel

References:

Furnished upon request



Contact this candidate