Personal Profile:

A hard working, highly motivated and well-groomed individual with remarkable communication and team working skills. Who is continuously associated with possessing a keen and eager work ethic and has endlessly proven to be an enthusiastic and key member of personnel. I thoroughly welcome the chance to combine my hard work ethic along with my writing skills, communication skills and journalism knowledge.

Work Experience:

Shadowing at BBC Radio London Sport April 2017

Gaining valuable experience in a field that I am extremely interested in.

Shadowing key staff members; helping me increase my knowledge as well as learning the fundamentals of the behind the scene efforts that take place.

Receptionist at Roman Stone LTD - London UK March 2017 to Sept 2017

Communicating via emails, phone calls and meetings with customers helping to broaden my communication and computer skills.

Taking on more responsibility within the business, taking charge of setting up meetings with clients and gathering important information to insure success.

Sales Advisor- Victoria Secret- London UK Sept 2016 to Feb 2017

Assisting with customer queries and making sure that they are well cared for.

Communicating with customers through a range of platforms, dealing with complaints and helping to reach a resolution.

Handling till bank's cash flow to ensure adequate monies.

Sales Advisor- Topshop- London UK Oct 2014 to Feb 2015

Maintaining and replenishing the shop floor, insuring that high quality is maintained.

Welcoming customers and providing excellent customer service throughout.

Dealing with customer and employee issues and creating solutions efficiently.

Beauty consultant- Harrods: Guerlain- London UK Jan - July 2014

Demonstrating customer and I.T skills through working on the till regularly in addition to dealing with foreign currency frequently.

Helping to drive sales by communicating resourcefully with customers.

Replenishing stock to insure adequate quantities available.

Education:

BSc, Banking and Finance Sept 2015 to present

BPP University- London UK

Modules include: Business mathematics, Commercial awareness, Behavioral Economics

-Average grade 2:1 (3rd year)

Sixth-form Education 2013 to 2015

Plumstead Manor- London UK

-Finance- A -Business- A

-History- B -Media Studies- B

Secondary Education 2009 to 2013

Plumstead Manor- London UK

-English literature and language - A

-Maths - B

-History- A

-Science- B

-Business- A

-French- B

-Religious Studies- A*

-Dance- A*

Additional Qualifications:

Race and Equality course May 2014

Qualification received: Charlton Athletic Race Equality; Arts & Sports Initiative; Peer Trainer Course for: ‘Equality, Diversity & Inclusion Project’ Award 2.

Student Fashion Active Experience July 2014 Qualification received: Fashion Retail Academy 'Young Designer' Award 3.

Abroad Volunteer Work August 2017

Volunteering at an animal shelter located in Albania, as a huge animal lover/advocate who owns two rescue dogs, the chance to help animals in need is a life changing experience as is something I will definitely be re-doing in the near future.

BPP Accounting and Finance Society Representative Sept 2017

Arranging key meetings and help by broadcasting the society through emails and social media to increase its following within BPP University, as well as facilitating interactions with students across all years.

Opening of my Football blog Sep2017

Broadcasting and communicating with fellow bloggers on topics regarding football and the current affairs residing within the sector. Being able to share my views on a topics that I thoroughly enjoy.

Additional shadowing at BBC Radio London Nov 2017

Shadowing different sections within BBC Radio London, as well as helping with special guests and answering viewer calls regarding on air topics.

Freelance Writer for Match Write Up Feb 2018

Regularly contributing opinion and Match report pieces to a daily growing Match report community blog. Networking and expanding my articles for a variety of readers, helping me increase my writing experience whilst discussing and improving my articles regularly.

Key Skills and attributes:

Work well in an operational environment, useful in a high pressure, high work demand environment.

Easy to communicate with and get on well with others, helping me build professional relations which will benefit the company also.

Well organised and always prepared for unexpected situations.

Self-motivated individual who always gives 100% (motivation is key to succeeding).

Leadership skills aiding in the production of high quality results, creating a good working environment through team working skills.

Excellent customer service skills, experience handling stressful scenarios.

Fluent in English and Albanian with basic communication skills in Spanish (self taught), showing desire to explore new skills and incorporate them.

References

Available on request.

LinkedIn: linkedin.com/in/xhovana-pemaj-aa776a15a

Blog Website: weeklyfootballinfo.wordpress.com

Contact this candidate