Customer Service Sales Representative

Melissa Duplechin

● Lafayette, LA ***** ● 337-***-****

● ******************@*****.***

Experience

EMBROIDERY SPECIALIST / CUSTOMER SERVICE

Bell’s Sporting Goods ~ April 2015 – January 2018

Coordinating designs with customers and emailing quotes

Loading digitized designs into machine network utilizing Microsoft and other software

Manual thread color changes and needle changes when appropriate

Preparing garments for machine using hooping mechanisms and backing placement

Examining completed work to detect product defects - Quality Control

Using teamwork to fulfill customer orders

CAM SALES REPRESENTATIVE

Stuller Settings ~ March 2002 – April 2015

Answered incoming calls, made outgoing calls and communicated with clients via email

Quoted, ordered and processed custom jobs

Maintained custom jobs using CAM Tracker

Placed orders, processed billing, re-ordered recommendations, reviewed returned products, and handled RMA’s

Order adjustment, communicated with CAD Operators and manufacturing teams to ensure items were produced to customers’ expectations

Education

Carencro High School - 2002

As References

Rhiannon Geisinger – Paralegal at the Whitehead Law Firm – 337-***-****

Nicole Harris – Diamond Sales at Stuller, Inc. – 337-***-****

Nicole’s Zip Recruiter Reference: “Melissa was a co-worker of mine for many years. She is a hard worker and was dedicated to her position. She always went above and beyond to get the job done. She is very friendly and great at customer service. She would be the first person there in the morning and that last person to leave at the end of the day on many occasions. She rose quickly in her position and was a team leader for one of our sales teams. She had the ability to adapt to any situation and make the environment around her pleasant.”

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