Customer Service Manager
Resume:
Edgewood, MD *****
443-***-**** (cell)
443-***-**** (message)
****************@*****.***
Krika Smith
Objective
Seeking full time employment where my experience in People/Medical relations work will be utilized and enhanced. To also provide Excellent customer service, Property Management and Administrative Assistant support for a company with challenging growth opportunities.
Experience
12/2015- Present Office Team Baltimore, MD
Administrative/ Clerical
John Hopkins (Kennedy Krieger) (12/2015-1/2016)
Answer phones
Check in patients
Schedule Patients appointments
Transfer patients to Doctor’s voicemail
Dispatch Transportation
Send/ Receive Mail
08/2016 – 06/2016 Franklin Square Elem/Middle Baltimore, MD
Technology Tutor/Teacher
Teach students how to use technology and monitor students as they
prepare for standardized testing
Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning technology
Support classroom and behavior management consistently to develop a safe and productive learning environment
Maintain attendance and supporting classroom procedures and
functions
Supervise scholars during classroom transitions and lunch periods
04/2011- 12/2012 Haynes Properties Inc. Baltimore, MD
Executive Property Manager
Answer phone calls
Greet Vendors and Prospects
Manage/ Maintain Tenants rent ledgers
Oversee Maintenance and Front desk personnel
Process Rent Increases, New Applicants, and process all tenant’s recertification
Maintain all major inspections for the building
Provide excellent customer service in a professional manner
File any legal action paperwork at the Local District Court (late rent, breech of lease, etc.)
10/2007- 03/2011 Housing Trust of America Columbia, MD
Leasing Agent/ Assistant Mgr/ Property Manager
Answer phones
Greet Prospects
Take application, lease units
Manage and maintain 2 properties
Take and follow up on work orders
Provide account information to residents and maintain vendors and bills
03/2007- 10/2007 Maryland Management Hanover, MD
Leasing Agent
Answer phones
Greet Prospects
Take application, lease units
Assist manager in other office duties
01/2002-12/2013 Jones Networking Baltimore, MD
Clerical
Answer phones, greet visitors, create and edit correspondence.
Learn and utilize computer software packages.
Transcribe and prepare meeting minutes, data entry.
General clerical duties.
02/2006-04/2006 Epiphany House Baltimore, MD
Receptionist/ Food Server
Answer phones
Clean, Prepare, and serve lunch to elderly
Assist manager in other office duties
01/2002-02/2010 Office Team Baltimore, MD
Clerical
Answer phones, greet visitors, create and edit correspondence.
Learn and utilize computer software packages.
Transcribe and prepare meeting minutes, data entry.
General clerical duties.
Education
09/2012- Present CCBC (Dundalk) Dundalk, MD
Business Management/ Property Management
01/2006- 08/2009 Strayer University-White Marsh Baltimore, MD
Business Administration and Computer Science
09/1995- 06/1997 Lake Clifton High Baltimore, MD
High School Diploma
Contact this candidate