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Customer Service Manager

Location:
Aberdeen, Maryland, United States
Posted:
March 10, 2018

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Resume:

*** *** **** **.

Edgewood, MD *****

443-***-**** (cell)

443-***-**** (message)

ac4rjj@r.postjobfree.com

Krika Smith

Objective

Seeking full time employment where my experience in People/Medical relations work will be utilized and enhanced. To also provide Excellent customer service, Property Management and Administrative Assistant support for a company with challenging growth opportunities.

Experience

12/2015- Present Office Team Baltimore, MD

Administrative/ Clerical

John Hopkins (Kennedy Krieger) (12/2015-1/2016)

Answer phones

Check in patients

Schedule Patients appointments

Transfer patients to Doctor’s voicemail

Dispatch Transportation

Send/ Receive Mail

08/2016 – 06/2016 Franklin Square Elem/Middle Baltimore, MD

Technology Tutor/Teacher

Teach students how to use technology and monitor students as they

prepare for standardized testing

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning technology

Support classroom and behavior management consistently to develop a safe and productive learning environment

Maintain attendance and supporting classroom procedures and

functions

Supervise scholars during classroom transitions and lunch periods

04/2011- 12/2012 Haynes Properties Inc. Baltimore, MD

Executive Property Manager

Answer phone calls

Greet Vendors and Prospects

Manage/ Maintain Tenants rent ledgers

Oversee Maintenance and Front desk personnel

Process Rent Increases, New Applicants, and process all tenant’s recertification

Maintain all major inspections for the building

Provide excellent customer service in a professional manner

File any legal action paperwork at the Local District Court (late rent, breech of lease, etc.)

10/2007- 03/2011 Housing Trust of America Columbia, MD

Leasing Agent/ Assistant Mgr/ Property Manager

Answer phones

Greet Prospects

Take application, lease units

Manage and maintain 2 properties

Take and follow up on work orders

Provide account information to residents and maintain vendors and bills

03/2007- 10/2007 Maryland Management Hanover, MD

Leasing Agent

Answer phones

Greet Prospects

Take application, lease units

Assist manager in other office duties

01/2002-12/2013 Jones Networking Baltimore, MD

Clerical

Answer phones, greet visitors, create and edit correspondence.

Learn and utilize computer software packages.

Transcribe and prepare meeting minutes, data entry.

General clerical duties.

02/2006-04/2006 Epiphany House Baltimore, MD

Receptionist/ Food Server

Answer phones

Clean, Prepare, and serve lunch to elderly

Assist manager in other office duties

01/2002-02/2010 Office Team Baltimore, MD

Clerical

Answer phones, greet visitors, create and edit correspondence.

Learn and utilize computer software packages.

Transcribe and prepare meeting minutes, data entry.

General clerical duties.

Education

09/2012- Present CCBC (Dundalk) Dundalk, MD

Business Management/ Property Management

01/2006- 08/2009 Strayer University-White Marsh Baltimore, MD

Business Administration and Computer Science

09/1995- 06/1997 Lake Clifton High Baltimore, MD

High School Diploma



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