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Executive Assistant Customer Service

Location:
Toronto, Ontario, Canada
Salary:
$55,000
Posted:
March 10, 2018

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Resume:

Iwona Stanczak

*** ******** ****** **** #*** Toronto, Ontario M4G 2L2

416-***-**** ac4rj1@r.postjobfree.com

Administrative Assistant

Dedicated, self-directed Administrative Assistant Professional with more than 15 years experience in all aspects of administrative management and business operations. Unwavering commitment to customer relations, with proven ability to build productive relationships, resolve complex issues and win customer loyalty. Detail-oriented with a passion for contributing administrative expertise to introduce and implement internal improvements in support of overall business success. Dynamic communicator recognized for cultivating long-term client relationships and consistently exceeding goals.

CORE COMPETENCIES

Administrative & Office Management Business Process Improvements Customer Relationships

Accounting Functions Written & Oral Communications Project Leadership Research & Writing

Microsoft Office Suite, Project Office Vista RPM 5, RPM Open Business Vision

AccPac, Simply Accounting & QuickBooks Lotus Notes Mainframe Access MSIL Tracking MYOB

Adobe 6.0 Dreamweaver Dajawin T Goldmine 5.0 E-Automate Meridian & Nortel Phone Systems

EXPERIENCES AND ACHIEVEMENTS

Executive Assistant (Contract Position) Feb 2016 to Apr. 2017

Lark Investments Inc.

Enthusiastically supported C.F.O, President and Chairman of the company with daily duties.

tQ.B. duties- entering and deposit monthly rent cheques (Four different companies), Invoicing & Payments, Bank Reconciliations for seven different companies USD & CND, Bank deposits, Issued cheques 7 different companies USD & CND, updated Q.B with new vendors, reports, Credit cards expenses reconciliations for two CND Master Cards and one Amex card.

tResponsible for all office duties: ordering supplies, stocking kitchen with various supplies, office equipment, shipments, in charge of petty cash expenses and reconcilations.

tRe-organized and maintain filling system, updated excel spreadsheets of filling system.

tPerformed personal errands for President and Chairman as required.

tGreeted guests, organized lunch and dinner meetings on and off site.

tHelped with planning travel arrangements for chairman and his family.

tKept a calendar for chairman and his pending appointments.

Executive Assistant/Office Manager (Contract Position) June 2015 to Oct.2015

Cantrio Concepts Ltd.

Performed a range of administrative duties to ensure the smooth running of the office and supported the President & Vice President

tA/P & A/R (Q.B) invoicing, prepared all cheques, purchase orders, collections, expense reports

tAnswered all calls, emails and assisted customers confidentially and in timely manner.

tDealt with all developers in regards to pricing, availability and distribution/availability/delivery.

tResponsible for all files, record keeping, data entry, PowerPoint presentations.

tPrepared various correspondence and materials for customers.

tAssisted with orders and shipments, inventory.

tMaintained all office equipment (photocopier, fax, printers, etc.)

tOrganized off site meetings, calendar’s meetings, logistics etc.

Part Time Office Administrator (while attended school) Nov. 2013 to May 2015

Lawrence M. Lychowyd Law Office, Toronto, ON

Supporter Real Estate Lawyer and Legal Assistant in daily administrative duties;

t Prepared final client reports for clients, final reports for mortgage companies,

t Followed up with customer for missing information and mortgage companies,

t Scanning, emailing, faxing, copying, filing, prepared confidential letters, answering calls

Executive Assistant/Office Coordinator Apr. 2008 to Aug. 2013

TORONTO DIVISION COPIERS, Vaughan, ON

Successfully provided comprehensive administrative support to the Vice President of Sales, Regional Vice President of Sales, Office Manager, and Account Executive team, which included preparing documents, quotes, sales reports, and purchase orders. Scheduled appointments, travel, meetings, and interviews.

tActively managed and mentored an 8-person cross-functional staff, which included on-the-job training and coaching of new employees.

tClosely monitored the daily progress of 4 technicians, and ensured the proper execution of installations, cleaning, firmware updates, and all service calls.

tServed as the point of contact for customer inquiries, orders, complaints, emergencies, and liaised directly with the leasing companies.

tResponsible for completing pre-authorized deals, leases, end of lease inquires, and authorizations.

tOversaw accounts payable, accounts receivable, collections, invoicing, bank deposits, credit card balances, and point of sale statements.

tEnsured all client folders, files and confidential records were properly stored and updated, inventory stock, PowerPoint presentations, etc.

Executive Assistant Dec. 2005 to Mar. 2008

NAVAIR INC., Mississauga, ON

Effectively worked in direct support of the General Manager, which contributed to a higher level of productivity and efficiency throughout the office. Screened all phone calls, emails, and correspondence.

tProduced sales reports, expense reports, sales quotes, and purchase orders.

tSpearheaded the planning and implementation of off-site sales meetings, and associated logistics.

tDeveloped distinct marketing web pages, PowerPoint presentations, and led email campaigns targeting specific demographics.

EARLIER CAREER

DUNDEE WEALTH MANAGEMENT INC., Financial Administrator (London, ON) Jul. 2004 to May 2005

CANADIAN FRANCHISE ASSOCIATION, Admin. Asst. (Mississauga, ON) Nov. 2002 to Jun. 2004

MANULIFE FINANCIAL, Conversion & Trading Administrator (Waterloo, ON) Jan. 2000 to Nov. 2002

EDUCATION & PROFESSIONAL CREDENTIALS

Business Management Diploma, 89% Average, Canadian Business College, Toronto, ON (2014)

Negotiation Certificate, Canadian Business College, Toronto, ON (2014)

Dreamweaver Course, Image Works Institute, Toronto, ON (2006)

Part of Health & Safety Committee, Field Aviation (Navair Inc) (May 2006- March 2008)

CPR Course, Field Aviation (Navair Inc) (June 2006)

Legendary Customer Service, Field Aviation (Navair Inc.) ((2006)

Customer Service Seminar, Skillpath Seminars, Toronto, ON (2004)

Computer & Business Application Diploma, Honours, Westervelt College, London, ON (1998)



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