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Customer Service Representative

Miami, FL
March 10, 2018

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Javier Vicente

*** ***** ***** **.

Apt. ***

Sunny Isles, FL 33160


Objective: I am seeking employment with a company where I can use my talents and skills to grow and expand the company.

Work Experience:

November,14 to Present Saks Fifth Ave. Dolce & Gabbana Bal Harbour, FL

Beauty Specialist, Skin Care and Fragances Expert, Certified Make up Artist

Assist Customer with their need based on D&G Fragrances and Cosmetics.

Coordinate and plan events seasonally.

Be in charge of the all the new collection products and the marketing strategies lithographs, videos monitors, schematics, reorganize the boutique and the tester units.

Be the Ambassador for the Velvet Perfume Collection, exclusive only at D&G boutiques.

Train clients about skin care, make up and Fragrances and freelancers

Meet counter and individual goals.

Request stock for the boutique.

Clientele via email, phone call and letter

Work with inventory, register clients, schedule freelance hours for the best interest.

September, 11 to October 14 Bobbi Brown Cosmetics. Houston, TX

Business Manager, Certified Make up Artist

Recruit Employees with the best qualifications for the team.

Promote teamwork to reach and exceed individual sales and productivity goals.

Mentor and coach employees with new make up trends.

Train new make up artist with product knowledge.

Create schedule and coordinate and plan events.

Impart make up lesson la to a group of audience.

August 2006, to November 2010 Continental Airlines Houston, TX

Flight Attendant

Make sure the aircraft is safe and ready for the passengers

Be on time most requirement skill

Have an excellent customer services

Work without any supervision

Make people feel comfortable and appreciated

Represent the company at work and outside work.

March 2000 to June 2006 Citigroup San Juan, PR

Customer Service Representative

Assist customers with their needs in person, by phone calls and email.

Work as a team leader and be in charge of 4 people.

Make sure every customer is satisfied and happy after problem.

Work very diligent and careful with customers personal and financial information.

Pull credit reports when necessary and analyze any discrepancies.

Have a knowledge of money laundering in case of happening.

Analyze problem and resolve them do to my best judgement.

Customer service first before anything.

January 1996 to February 1999 House of Mayor Cayey, PR

House of Mayor, Municipal SecretaryAssistant

Assist the Municipal Secretary in all aspect.

Work with press conference.

Answering call and emails related to all office duties

Maintain the control of the office ordering supplies.

Have the control of all in going and out going mail of the all House of Mayor.

Have access to contracts and very confident documents and be very professional

and diligent on all aspects.

Represent the secretary and be in charge of 4 people with out her presence.

Manage budget to a fiscal year.

Work with all computer programs and documents machine.

As well but not least help people with their needs very important part of my job.


Makeup Designory, Make-up Artist and Hair Stylist. Los Angeles, CA

Beauty and Character Make up, Hair Styling, Print

Male Grooming, Film/TV, Bridal

Retail sales, styling

Turabo University, Business Administration Cayey, P.R.

Personal Skills:

Studio level artistry, strong presentation skills, leadership, team player, responsible, tolerant, friendly, good communicator, computer skills, trainer, multitask person.


English & Spanish

References available upon request.

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