Customer Service Assistant

Location:

Posted:

March 10, 2018

Resume:

Elizabeth Leon

*** *********** *** **********, ** 06610 475-***-**** *********.*******@*****.*** Objective Obtain a position which will allow me to utilize my management skills enabling me to make a positive contribution to the organization.

Profile Personable and motivated business professional with an array of knowledge and passion in administrative and management work for 18-years. Talent for quickly mastering technology. Diplomatic and tactful. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Microsoft Office

Adobe Acrobat Pro

Google Docs

Bilingual (Spanish/English)

Paragon 5.0

Touchnet

Zipforms/Docusign

Kuali

Salesforce

Report Preparation

Transaction Mgmt

Destiny Database

R25 Database

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Social Media

Customer Service

Professional Experience COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY/CORRESPONDENCE

Prepare daily and weekly property reports. Ensuring full compliance with agency requirements and tight deadlines.

Prepare reports for corporate on company sales.

Prepare a format of listings for input in company magazine and send to marketing by deadline.

Designed forms, flyers templates for company and individual agents.

Prepare Buyer/Seller packets for clients.

Training agents on new programs implemented in the company.

Setting up conference call and webinars for agents

Communicate with title companies for opening and closing documents of files.

Rapidly learn and master varied computer programs; recently received 5 completion certificates for web development.

Answeringand/or calls to professional businesses whether to negotiate lower bills, dispute bills, etc.

Correspondence through Outlook, Gmail, U.S. mail.

Opening / closing out files.

Keeping up with agents on their files – requesting documents needed for file.

Property data inputting in company’s programs.

Scheduling and showing properties.

Preparing court documents, and filing them in court.

Connecting with clients conducting interviews, follow up for attorney.

Preparing for trial – research, copying, putting together exhibits, medical records.

Transcribing.

Implementing filing systems.

Working “short sales” negotiating with banks via Equator system, facsimile, email, and phone.

Drafting purchase, listing contracts, addenda, and counter offers.

Marketing including brochures, eFlyers, postcards, newsletters.

Prepare packets for instructors and assist instructors with tech set up

Receive and handle all facility rental requests for all of campus Elizabeth Leon

391 Summerfield Ave Bridgeport, CT 06610 475-***-**** *********.*******@*****.*** Page 2

Input / update R25 (facility rental database)

ACCOUNTING: INVOICING / SPREADSHEETS /ORDERING

Printing agent invoices and going over it with them.

Several accounting programs Reconciling credit card accounts in hotel.

Printing, distributing hotel gift cards.

Ordering supplies for office, Costco errands.

Create “petty cash funds” spreadsheet.

Create and upkeep monthly closing spreadsheet.

Daily deposits.

Preparing/submitting fiscal year end reports.

Reconciling credit card deposits daily/monthly.

Customer Service – working with customer complaints and / or inquiries. Employment History SECURITY SOLUTIONS, INC.

Administrator, August 2016 to Present

UNIVERSITY OF HAWAII MAUI COLLEGE, KAHULUI, HAWAII Program Assistant, March 2015 to August 2016

HAWAII LIFE REAL ESTATE BROKERS - WAILEA, HAWAII

Broker Concierge / Personal Assistant, June 2012 to 2015 THE WAILEA GROUP, LLC – WAILEA, HAWAII

Office Manager, June 2011 to June 2012

CENTURY 21 ALL ISLANDS – WAILEA, HAWAII

Office Manager, December 2007 to June 2011

GRAND WAILEA RESORT HOTEL & SPA – THE WALDORF ASTORIA – WAILEA, HAWAII Executive Administrative Assistant, January 2005 to December 2007 USA REALTY, LLC – KIHEI, HAWAII

Office Assistant, January 2004 to January 2005

LAW OFFICE OF JOSEPH T. TOMA - WAILUKU, HAWAII

Legal Assistant, August 2003 – February 2004

KRUEGER & CHOATE LAW OFFICES - WAILUKU, HAWAII

Legal Assistant, December 2000 – July 2003

ERDOS & MADDOX, LLC – STAMFORD, CONNECTICUT

Receptionist / Legal Assistant, January 1997 – June 2000 Volunteer THE LORD’S TEAM MINISTRIES – KAHULUI, HAWAII

Teacher’s Assistant, 2011 to 2014

Youth Leader, October 2015 to June 2016

Teacher, 2014 – June 2016

Elizabeth Leon

391 Summerfield Ave Bridgeport, CT 06610 475-***-**** *********.*******@*****.*** Page 3