Customer Service Representative

> > Karen Bernhard > > ** Round Hill Drive > > Yonkers, NY 10710> > 914-***-**** > > *************@*****.***

> > > > Professional Experience > > >

Alitalia Airlines Apr 2012-Sep 2017

Group Sales Agent/Customer Service Representative

*Handle group orders by email or phone. *Check to ensure that appropriate action was taken to resolve customer problems *Confer with customers either by telephone or email to provide information about products and services, to take and enter orders, cancel accounts and obtain details of complaints *Keep records of orders entered, cancelled and ticketed, customer interactions and transactions, record details of complaints as well as actions taken Confer with travel agents after group retrurned as to how the trip went and if any problems occurred either at the airport or on the plane and how to I pro e services

> Global Personnel Services. Apr. 2006-Feb 2012 > > > > Customer Service Representative for Alitalia Airlines > > *Check to ensure that appropriate action was taken to resolve customer problems *Confer with customers either by telephone or by email to provide information about products and services, take and enter orders, cancel accounts and obtain details of complaints *Keep records of customers interactions and transactions, record details of inquiries and complaints as well as actions taken > > > >

OK International Oct 1986-Mar 2006 > > > > Customer Service Representative > > *Handled Customer Inquiries > > *Placed Orders by Phone, Fax or email > > *Relief Receptionist > > > >*Accounting

EDUCATION > > > > Sacred Heart High School > > > >

PROFESSIONAL SKILLS > > > > Microsoft Excel > > Microsoft Word > > Microsoft Outlook > >Microsoft Access > Quickbooks>>>Sabre>>>Amadeus

REFERENCES Cathy Borruso. Alitalia Airlines. 212-***-**** *******.*****@********.**

Lucia Ragno Alitalia Airlines. 212-***-****. *****.*****@********.**

Jill Kuentzil. Alitalia Airlines. 212-***-****. ********.****@********.**

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