Atlanta, GA ****9
Results-focused management professional offering vast array of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to operational success.
Supervision and training
Total quality management
Training and Development
06/2016 – Present
Kelly Mitchell, St. Louis, MO USA
Program Project Management (Consultant)
Program / Project Manage Core Products/Platforms, EDGE, IP, Entertainment, Construction & Engineering, Fiber, DTV.
09/2014 – 04/2017
Maduros Cigar Shop LLC, Smyrna, GA USA
Design, Development, Buildout, and Manage the Retail Service, Premium Cigars and Accessories
05/2008 – 09/2013
AT&T Services Inc., Atlanta, GA USA
Sr. Technical Director
Responsible for leading an organization that includes 10+ direct reports and a contractor team of over 15+, responsible for staffing, expense management, support lifecycle and escalations and the entire project management lifecycle, including the development of plans in support of proposed solutions, vendor management, schedule adherence and on-time delivery of projects within budget. Responsibilities Summary: " Manage an on-site team of Program Managers, Project Managers, and Contract PM’s " Ensure all aspects of the business are understood, forecasted and managed so the organization is responsive and streamlined in support of customer needs Ensure processes are updated and communicated to all required, " Financial management to include expense and revenue forecast and accurate tracking " Development of capacity management reports using existing tools and recommending enhancements " Other duties as assigned; Full working knowledge and Skill with regards to AT&T IT UP Process, Agile, and the PRISM Tool.
10/2002 - 05/2008
AT&T, St Louis, MO USA
Sr. Program Manager
Responsible for Program/Project Management Focusing on Program/Project Management efforts for NSS in respect to Lightspeed initiatives. Provide overall Project Management to ensure due dates are met. Additional responsibilities include coordinating efforts within the NSS PMO Team to ensure that SBC's Express Process is implemented and adhered too, 100%. Work closely with Clients/Customers, PTA's, Data Specialist, DBAs, Programmers, and Project Managers to assist with Integration efforts. Coordinate with other IT Teams to ensure quality completion throughout Project's SDLC. Participate in the decision-making process for high-level support issues and implementation alternatives.
07/2000 - 09/2002
SBCSI, St. Louis, MO USA
Sr. Business Manager
Responsible for Program/Project Management Web development efforts for Internet/Intranet/Extranet Sites for SBCSI. Provide overall project management of frontend/backend web applications to ensure deadlines are met. Additional responsibilities include the defining of requirements and the CMM (Capability Maturity Model) guidelines to achieve Level 2. Work closely with clients/customers, Data Specialist, DBAs, Programmers, and Project Managers to assist in defining business requirements. Coordinate with other IT teams to ensure quality completion throughout the project life cycle. Participate in the decision-making process for high-level support issues and implementation alternatives.
07/1981 - 07/2000
Southwestern Bell Telephone, St. Louis, MO USA
Manager I/R Operations (Staff)
Responsibilities include Installation/Repair Analysis, Computer Coordinate, Asset Management/Tracking, Project Management (Tech. of the Future -"IFD Deployment"), Web site developer, Software Development and Installations, and Key Contact person for the St. Louis I/R District Revenue Program, and other Special Projects.
Oklahoma University, Norman, OK USA
Maryville University, St. Louis, MO USA
Bachelors, Information Systems, Management
AT&T University – AT&T
All courses with respects to my position within the corporation
Construction, Network, Management, Sr Management
Professional Licenses, Accreditations, and Memberships:
Six Sigma (White)
IT UP Professional Certification (Bronze)
IT UP People Manager Certification (Bronze, Silver)
AT&T Ambassadors (Exemplary Leader)
AT&T Leading with Distinction 2010 – 2013
AT&T Service Excellence Award 2009