Customer Service Representative

NGUYEN THI THANH PHUONG

Date of birth: ** March *990

Gender: Female

Nationality: Vietnamese

Marriage status: Single

Address: **** ******** ******, ***** ****, Manila

Phone: 094*-***-****

Email: ******************@*****.***

SUMMARY

Dedicated Public Relations and Communications skilled in interpersonal communications, organization and event planning. I always work hard to ensure that customers have a positive experience and use feedbacks to gain a better understanding of what customers really want. I also employs cross cultural sensitivity and awareness to liaise with clients and developing positive. Fluent Vietnamese and English. CAREER OBJECTIVES

- A position of professional marketer, work in an active environment with precious opportunities for career advancement.

WORK EXPERIENCE

1.DHG PHARMA

January 2013 – February 2014: Sales and Marketing staff

- Create marketing plans for promoting new product launches.

- Implement promotion programs to push sales volume.

- Introduce products of the company to customers by promotion.

- Make the reports every day.

2. MINH PHUC COMPANY LIMITED – MP Telecom

March 2014 – May 2015: Customer Service

- Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.

- Provided excellent customer service at all times.

- Conducts problem solving and troubleshooting.

- Gave customers the correct advice, and after understanding their needs.

- Worked to ensure all individual and team targets.

- Maintained a friendly manner and calm, positive demeanour when handling complaints. 3. LIXIL GLOBAL MANUFACTURING VIET NAM CO., LTD

December 2015 - May 2017: Team Leader

- Control, maintain, develope operation of Fabrication Section.

- Analyze, improve, optimize to efficiently use material, labor, equipment... to finish orders on time, increase productivity, save cost.

- Monitor products standard and implement quality control program.

- Train, encourage, motivate happiness, fervor and creation of staffs.

- Plan and monitor Fabrication Operation Weekly Plan, Fabrication Operation Monthly plan.

- Training course about management in Thailand (3 months). EDUCATION

September 2009 – November 2013: Bachelor of Economics Major in Foreign Trade, Lac Hong University.

September 2009 – November 2013:

Other courses:

Organizational Communication

Computer skills

English language

SKILLS

- Written and spoken Vietnamese and English fluency.

- Computer skills: MS Words, Excel, Power Point.

- Ability to work under high pressure and meet tight deadlines.

- Good communication, negotiation, marketing, problem solving, and decision-making skills.

- Critical thinking skills.

- Conflict resolution.

- Teamwork as well as independent working.

GOALS IN NEXT 2 YEARS

- Cultivating major knowledge.

- Attempt to build and develop company.

HOBBIES

- Listening to music, cooking, traveling.

- Reading news paper.

- Socializing with people.

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