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Sales Manager

Miami Beach, FL
March 10, 2018

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“High Energy self-starter, with a Functional, Analytical, International, Agile and military Veteran background”

*** ****** *** #* ***** Beach, FL 33139 • 480-***-****


11/2017 - Accenture: Project Trident: Project Manager MIAMI, FL

Provide technology strategy planning

Integrate information technologies into the company for optimal effectiveness

Develop Jira stories for business development regularity and critical transparency.

Understand current and future business goals and ongoing IT issues to ensure business success

Act as product owner and IT liaison, leveraging data to drive significant business impact.

Leading root cause analysis of business problems and ensure SDLC is implemented.

10/16– 11/17 Accenture: Project Trident: Senior Business Analyst and Scrum Master MIAMI, FL

Provide strategic planning for technology implementation and integrate information technologies into the company for optimal effectiveness.

Understand current and future business goals and ongoing IT issues to ensure business success.

Act as product owner and IT liaison, leveraging data to drive significant business impact.

Leading root cause analysis of business problems and ensure SDLC is implemented.

Develop/support Tableau and Cognos application development as business liaison and Scrum leader.

Worked closely and led Scrum (Agile) meetings between business, data architects, UX/UI and UAT/QA to deliver simple and intuitive workflows.

Document BRDs, change requests, as well as create and document airframe - for Jira (Atlassian).

Document scrums and organize scrum length/grooming - Jira - Professional Scrum Master (PSM).

Develop Jira stories for Scrum regularity and critical transparency across all sprints.

Create and maintain BRDs, High Level workflows, Test scripts and Status reports (Change Request).

Prepare business reports by collecting, analyzing, and summarizing information and trends.

Engage Engineering, Marketing, Carrier Operation, and other departments to define detailed requirements based on vision of Business Owner.

Collaborate with IT and accounting staff for data mapping and (SQL) analysis issues/results.

Write SQL queries and analyze data including Microsoft SQL Server.

Maintain Hyperion, JD Edwards and Tax Hub reports and manage database analytics.

Helped develop and maintain data mapping specifications to forego data inefficiencies, including data migration and integration, including writing the migration tables myself.

05/15– 10/16 Royal Caribbean: Accenture - Senior Business Analyst MIAMI, FL

Responsible for planning and organizing assigned stories in Jira/Atlassian project management platform to provide links between pricing issues and development.

Assisted in the creation and maintenance of processes for the development and management of ongoing projects.

Helped manage project team, while coordinating broad interdisciplinary teams on a project basis, facilitating the solution development process for incremental, breakthrough and radical innovations.

Ensured that as many as 3 projects and resolve blockers to keep the project moving forward.

Created schedules for new projects and estimated the length of time to complete specific tasks and projects in general.

Assessed progress of projects, as well as the impact of all projects on overall schedules, resources, and financial constraints.

Facilitated project team meetings, presenting project status reports - regularly documenting and distributing the progress of projects and teams via meeting notes.

2014– 2015 TracFone Wireless : Contract - Lead Business System Analyst MIAMI, FL

Provided single point of contact between product owner and internal-external IT teams and QA/UAT testing.

Managed analysis, brand and reporting analysis for new and existing brands and marketing.

Tracked and reported on branding initiatives for implementation across Wal-Mart.

Document BRD and changes to application and ERP developments - Salesforce and Jira.

Prepared POS (financial) analysis to facilitate the weekly Trading Meetings with Sales and Marketing, Leadership Meetings, Annual Operating Plans, Global presentations, and other presentations as needed.

Trained on and utilized Wal-Mart's SAP system - Retail Link - for tracking and comparing sales goals, past sales and future sales initiatives for all TracFone brands.

Analyzed/Managed financial, sales, and brand data migration for newly implemented CRM system – (Agile).

Developed data flow maps for source to target data mapping between Salesforce system and 3rd party CRM.

Deliver bonus reports for field sales team - SQL, Retail Link (Wal-Mart SAP) and Excel.

Report national, local and future sales to VP of Sales- Excel, SQL and PowerPoint.

2012 – 2014 Slaviero Hotel – Contract from University of Florida CURITIBA, BRAZIL/MIAMI, FL

Business System Analyst - Project Communication Manager

Led development team, as liaisons between IT and product owner, for the development of IT tools to manage the building of 25 new hotels.

Designed ah-hoc reports and competitive analysis statement for VPs and Senior directors – (Excel/Sales Force).

Assisted in the design, development, and execution of new IT developments – (Agile).

Worked on IT and Branding analysis, for $6.8 million of newly developed business due to the upcoming World Cup - resulting in a full time position being offered (and accepted).

Developed brand goals/tactics for benchmarking with the Director of Finance for the next 10 years (to 2023).

Document supply chain changes, later: application development and BRDs development and development of a change request documentation and management - Jira, Excel.

Deliver change reports in scrums (Agile) to developers and gather additional changes from business – Excel.

Oversaw the development of a CR (change request) standardization – Salesforce.

2009 – 2011 Deco Del Sur – Startup Chile Entrepreneur SANTIAGO, CHILE


Drafted 27-page business statement for the Start-up Chile competition, which resulted in my company being awarded $40,000 USD for operations and onsite mentoring to operate the business within Chile.

Leveraged my import/export logistics project management knowledge from working in China to reduce hard-good costs for small business artisans in Chile, while turning a 30% profit in my year of operations.

With iPhone add developers – I began the development of an app for the so that artisans could order fabrics, buttons, and other hard goods directly from my firm via their iPhones.

Managed finances, logistics, accounting and marketing with the help of the Santiago based Start-up Chile organization.

Traveled to Shanghai, Hong Kong, Ho Chi Min and Kuala Lumpur for sourcing and logistics meetings, while managing ongoing business development in South and North America.

2009 – 2011 JMField Logistics MIAMI, FL

Business Analyst/Marketing Analyst – Logistics

Worked with small businesses to promote online sales, including great customer service by our call center, and prompt delivery of their products from within our warehouse.

Analyzed sales and managed delivery from Guatemala and Peru to replenish business’ inventories.

Prepared ad-hoc reports for sales, delivery issues, delivery duration and profit margins for warehoused items.

Reorganized packing and shipping to promote organization and decrease packing/unpacking timeliness.

Worked with owners of the brands to reduce time for receiving and shipping times for their products.

Organized products by order of use, so that items would be quicker to find and ship.

2007 – 2008 AMORE WINES – While Studying Abroad SHANGHAI, CHINA

Marketing Manager - Logistics

Contacted and consulted with Italian based restaurants and chefs in Shanghai, as well as at trade shows and industry fairs in Beijing and Hong Kong to sell Italian wine, flour and other goods imported from Italy.

Worked with freight forwarders to correctly document and stipulate deliveries to ensure timely port screening.

Developed logistical relationships with managers in the food industry in an attempt to promote fine Italian wine, flour and other food imports.

Worked with the Italian headquarters to manage prices for bulk orders, and to manage timely deliveries.

Military Background


Project Manager: Logistical Non-Commissioned Officer (Sergeant)

Project managed over 60 missions utilizing SAP and ERP systems for equipment and personnel required to ensure success. Awarded Army Achievement and Army Commendation Medals for outstanding service.

Led a squad of six soldiers to plan and execute a variety of operational and support missions (e.g., Strategic /Tactical Planning, Combat Patrols, Communications) in high-risk, constantly changing environments.



Master in Business Administration (MBA), Hough Graduate School of Business – GPA 3.5

Concentrations: Real Estate, Strategy, Finance and Latin American Business/International.

Led Supply Chain team for Outback Steakhouse’s development/eventual franchising in China and around Asia.


Bachelor in Sustainable Development in Business, W.P. Carey Business College – GPA 3.6

Studied Abroad in China - Awarded the $7000 Freeman Asia Scholarship for outstanding writing about the Three Gorges River Dam.

Founding member of Eco-Aid and VP of Business Beyond Borders, which helped to educate business students on the Environmental Constraints of businesses and their role.

Additional Data – CRM: Certified Developer and Intermediate Admin

Cyber Security: Critical Infrastructure - CISSP: ISSAP, CISSP: ISSEP - Ongoing – Completing 5/18

Professional Scrum Master and Certified Scrum Master – and Scrum Alliance

Agile and scrum experience – Slaviero Hotel, TracFone and Royal Caribbean (Accenture)

Multilingual work experience – Spanish, Portuguese, Mandarin and English – TracFone and Slaviero Hotel

Six Sigma - Yellow Belt

US Army Veteran with Security Clearance – Top Secret (Inactive).

SAP: ERP Experience: MM, HRM and SD modules

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