Customer Service Medical Assistant

Deborah L. Keser

**** ********** ****** *-****: *********@*******.***

Vineland, New Jersey 08361 Mobile: 609-***-****

Professional Summary

Certified Medical Assistant Certification candidate skilled in patient care, exam procedures, vital signs, patient monitoring, pulmonary function tests, and laboratory procedures (specimen collection, smear procedures, glucose tests, blood tests, and urinalysis); proficient in scheduling, billing, AP/AR, computer usage (MS Office); experienced in customer service and quality control. Key competencies include:

• Patient Care and Safety • First Aid/CPR/Automatic External Defibrillators

• Diagnostic Testing • Office Management

• HIPPA Regulations • Analytical Thinker and Problem Solver

• Venipuncture Procedures • Effective Communication Skills

Education & Certifications

Certified Medical Assistant – Cumberland County College

Millville, New Jersey Projected Completion Date: 03/2014

Professional Experience

Quality Assurance Coordinator – Federal Express 08/2000 – 06/2002

Served as first point of contact for customer service complaints and issues regarding damaged packages, hazardous material cleanup and disposal and related paperwork with regard to these issues.

Coordinate outgoing packages to appropriate drivers.

Trained and mentored new employees to appropriately resolve challenging customer situations.

Assisted with office tasks and filing.

Underground Utility Locator – Promark Utility Locators 09/1999 – 08/2000

Responsible for verifying and marking the location of power, cable television, and telephone lines to ensure the safety of contractors digging in the area and that service to residents in the area didn’t get cut due to contractors cutting or damaging the lines.

Trained and mentored new hires to ensure accuracy in work assignments and contractor service skills.

Store Manager – Christy’s Markets 09/1997 – 09/1999

Managed a 24x7x365 convenience store with 12 employees; responsible for all ordering, staff scheduling, bank deposits, inventory control, marketing, and all related paperwork per local and state regulations.

Grew sales by 20% within 30 days of becoming manager; implemented programs to improve staff morale.

Store won corporate award for cleanest and best marketed store out of 115 locations.

Community Activities

Parent-Teacher Organization – Petway Elementary and Ross Intermediate Schools 2002 – Present

Hurricane Andrew Volunteer – American Red Cross 1992

References Available Upon Request

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