Customer Service Home Health
Resume:
Josephine Tedesco
Paterson, NJ 07502
****************@*****.***
Summary
Insurance verification coordinator responsible for verifying insurance coverage and identifying policy benefits. Interacts with insurance company personnel, home health coordinators, physician offices, and patients to obtain authorization for billing purposes. Performs clerical functions as well as customer service satisfaction with 16 years of experience in the insurance field.
Highlights
HIIPAA and OSHA compliant
Administrative support
Pre-authorization approvals
Customer service
Claims appeal procedures
Data entry
Benefit verifications
Billing
Experience
May 2000 - Visiting Health Services of New Jersey Totowa, NJ
Present Insurance Verification Coordinator
Visiting Health Services is a voluntary, non-profit home health care agency
Medicare Certified and licensed by the New Jersey Department of Health
Insurance Coordinator
Coordinate information and collaborate with colleagues to ensure accuracy
Perform a complete insurance investigation to identify primary and secondary coverage
Communicate with insurance companies to obtain authorization for home care
Maintain records of all insurance investigations and authorizations
Obtain proper information for completing referrals
Obtain face to face sheets from providers
Customer Service Representative
Serviced customers by supporting home health coordinators and discharge planners with benefit information
Validated patient eligibility and benefits for billing purposes of home health services
Resolve issues and complaints in a timely manner
Education
Berdan Institute Wayne, NJ
Medical assistant training and knowledge
Additional
Proficient in Microsoft Office
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