Sign in

Customer Service Home Health

Paterson, NJ
March 10, 2018

Contact this candidate


Josephine Tedesco

*** ******* ******

Paterson, NJ 07502



Insurance verification coordinator responsible for verifying insurance coverage and identifying policy benefits. Interacts with insurance company personnel, home health coordinators, physician offices, and patients to obtain authorization for billing purposes. Performs clerical functions as well as customer service satisfaction with 16 years of experience in the insurance field.


HIIPAA and OSHA compliant

Administrative support

Pre-authorization approvals

Customer service

Claims appeal procedures

Data entry

Benefit verifications



May 2000 - Visiting Health Services of New Jersey Totowa, NJ

Present Insurance Verification Coordinator

Visiting Health Services is a voluntary, non-profit home health care agency

Medicare Certified and licensed by the New Jersey Department of Health

Insurance Coordinator

Coordinate information and collaborate with colleagues to ensure accuracy

Perform a complete insurance investigation to identify primary and secondary coverage

Communicate with insurance companies to obtain authorization for home care

Maintain records of all insurance investigations and authorizations

Obtain proper information for completing referrals

Obtain face to face sheets from providers

Customer Service Representative

Serviced customers by supporting home health coordinators and discharge planners with benefit information

Validated patient eligibility and benefits for billing purposes of home health services

Resolve issues and complaints in a timely manner


Berdan Institute Wayne, NJ

Medical assistant training and knowledge


Proficient in Microsoft Office

Contact this candidate