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Operations Analyst

Cairo, Cairo Governorate, Egypt
March 10, 2018

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Amr Hassan Fahmy

Address: **A Mostafa Fahmy St., Helwan, Cairo, Egypt

Telephone: +20-111-***-****



A versatile professional able to operate through different business models, utilizing analytical & technical skills to deliver needs with a proven record of efficiency & accuracy. Looking to secure a challenging and rewarding role where my skills, knowledge and expertise gained throughout previous experience in can be transferred across and utilised to best effect for the benefit of your organisation

Career Summary

Emirates NBD Bank

Teller & Operations Officer

April, 2016 – Present

Maadi, Cairo


Execute cash & non-Cash financial transactions i.e. deposits, withdrawals, checks, internal & external transfers

Hold custody of sensitive branch custodies and valuables including vault keys & lock combinations

Generate daily, weekly & monthly control reports for financial & non-financial activities

Explain, advise on and promote bank products and services to clients

Identify cross-selling opportunities and make relevant referrals

Ensure compliance with all internal controls and established procedures

Record all transactions promptly, accurately and in compliance with bank policies

Vodafone International Services

Customer Care Agent – UK Account

January, 2015 – March, 2016

Smart Village, Cairo


Handle Customer’s queries and complaints in a friendly, timely and efficient manner

Focus on achieving targeted KPIs such as AHT, NPS (Net Promoter Score) and CRI

Raise service requests and tickets to back office teams and follow up to ensure full resolution

Meeting service level in handling all transactions measured through productivity reports

Prepare and send hourly KPI reports to team members to monitor and enhance performance Achievements:

Maintained net positive NPS during the first quarter of 2016

Selected to take part in an Alternative Dispute Resolution team aiming to reduce escalated complaints Professional Development

EFG Hermes

Intern – Acquiring basic experience in the back & front office work-flow. July, 2012 – August, 2012

Sadat Academy 7th Employment Fair ; March, 2013 – May, 2013 Coordinating with fair Companies and Registering Applicants upon arrival.

Freelance Translation

Taking part in a translation Project of a 1500-page book, English-Arabic June, 2013 – December, 2013

Key Competencies

Understanding of Accounting & Finance principles Knowledge of Banking principles

Communication Skills Web Research Skills

Tech-oriented Skills Data Management Skills

Mathematical & Analytical Skills Flexible & Comprehensive Key I.T Skills

Good command of Database Management Systems (Siebel CRM, Crystal),

Excellent command of Core Banking Solution software Finacle

good knowledge of programming languages including HTML and CSS

good command of Microsoft Packages, including Word, Excel and Power Point

perfect command of Operating systems (Windows, UNIX, Oracle) Education

Sadat Academy for Management Sciences

Maadi, Cairo

BSc of Management Sciences

Major - International Business Management

From 2009, graduated class of 2013

Hafez Ibrahim Exp. Language school ; Class of 2009 Military Service

Served in a technical facility where I worked in research and reporting while using multiple Microsoft Office programs along with other software.

October, 2013 – December, 2014

Personal Details

Nationality: Egyptian Gender: Male

Date of Birth: 22 April 1991 Marital status: Single References are available on request

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