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Manager Assistant

Los Angeles, CA
March 10, 2018

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Willow Wood

***** ******** ****** ******* ****, California 91423 - - 310-***-****


Emory University, Atlanta, GA

Emory College, Bachelor of Science, May 2011

Oxford College, Associate of Arts, May 2008


Burger Lounge of America, Los Angeles, CA

General Manager, August 2015-Current

Trained and developed 2 General Managers, 2 Assistant General Managers, and 6 Assistant Managers

Developed a proven track record of supporting and working alongside fellow managers to increase daily operational efficiency while working in all Los Angeles and Orange County locations.

Supported staff development and training initiatives across 3 burger lounge regional areas

Lead opening manager for Culver City and Sherman Oaks as well as operations support for the opening of Irvine and Costa Mesa

Restructured Beverly Hills operations, within 2.5 periods - increased overall secret shop average nearly 15% and store level cash flow by more than 14 % through a focus on staff and management retraining and coaching

Fresh Enterprises, Los Angeles, CA

General Manager, December 2014- August 2015

Rebuilt the infrastructure within a historically unsuccessful corporate location

Increased unit net sales by an average of 15% from previous year by building a motivated team focused on quality and guest satisfaction

Decreased weekly food cost by an average of 4% over the previous year though staff retraining, a reduction in food waste, and a redevelopment of food order practices

Recruited and trained 2 Assistant Managers and 1 Kitchen Manager within the first 6 months of unit operation

Trained front of house and back of house staff in proper food safety practices resulting in a 2% increase in the unit’s quarterly safety audit

Hook LLC, Los Angeles, CA

Training Manager/ Hiring Manager, December 2013- December 2014

Trained and certified 5 Assistant managers, including internal promotions and external recruitment

Created and implemented tools to further develop operation protocols including training programs, inventory records, preparation pars, and staff communication

Insured excellent guest experiences and food quality by hiring and developing over 30 front of house and back of house staff members

Managed operations of a high volume store which averages more than 55,000 in gross weekly sales

Public Outreach Fundraising, Los Angeles, CA

Fundraising Manager, Los Angeles Ca – August 2012- December 2013

Training Manager/ Program Manager, Atlanta Ga- May 2010- August 2012

Pioneered Public Outreach’s expansion into multiple fundraising mediums by developing training programs, creating operation protocols, and building management teams

Implemented a back to basics approach to hiring and training staff by supporting and training managers in other markets across the United States, Australia, and Canada.

Interviewed, hired, and developed over 150 fundraisers, a dozen supervisors, and 8 managers

Restructured a bottom tier office located in a mega market and increased its performance by 125% within the first year

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