Customer Service Technical Support

Schanski Hemingway

*********@*****.***

SUMMARY:

Worked as an AppleCare expert providing award-winning technical support for Apple products from Mac iPhones, iPads, iPods and MacOS. As well as any iCloud or Apple Id issues.

WORK EXPERIENCE

AppleCare Mac+ Senior Advisor

Kelly Connect, Colorado May 2015 –10/25/2017

Promoted to AppleCare Trainer for iOS devices: Completed qualification for an AppleCare Trainer and attended classes for newly hired iOS advisors, consisting of technical troubleshooting, soft skill development, company history and work ethic. With further training I am now a Mac + verified and trained as well.

Call Center Customer Service Sykes, Denver Co Mar 2013 – May 2015

• Worked as a call center team member for Sprint and AT&T Customer Service based in United States, answered calls professionally, responded to customer inquiries, handled and resolved customer complaints, identified and escalated priority issues, completed call logs, and produced call reports.

EDUCATION

Early Childhood Development Kaplan University, Online 2010 • Child and Adolescent Development Studies in Developmental Psychology Infancy-Childhood, Child Growth and Development Conception-Early Childhood, Child and Family Psychopathology, and Developmental Psychology Adolescence-Youth.

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