Customer Service Human Resources

JULIA ZANDER

* ******* *****, **********, **, L*H 0W2

647-***-****, *****-******@*******.***

SUMMARY OF QUALIFICATIONS

Speaks effectively and listens attentively; openly expresses ideas; negotiates/resolves differences and able to lead discussions

Experienced in training and recruitment; able to lead orientation sessions

Able to provide feedback as well as new insights into situations, coupled with exceptional persuasion skills

Provides well thought out solutions; gathers appropriate information

Confidently speaks in public; works well with others; sensitive, Supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others

Understands feelings, self-confident, accepts responsibility, with well-developed communication and organization skills

Discrete and sensitive to confidential information

EDUCATION

Bachelor of Commerce, Human Resources September 2015 - Present

Humber College, Toronto, ON

Courses include organizational behaviour, compensation, training and development, human resource management and recruitment and selection

TECHNICAL COMPETENCY

MS Office

Internet

Typing at 50 words per minute

WORK EXPERIENCE

Human Resources Team Member April 2017 - Present

The Home Depot, Vaughan, ON

Attend weekly meetings with management; schedule 120 + associates every week

Interview job candidates; onboarding new associates; coach new hires in different areas

Plan, organize and follow through with all store meetings

Remain discrete and sensitive with confidential information

Work with the other individuals on the HR team

Recruit new individuals to the company through a variety of different methods

JULIA ZANDER

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647-***-****, *****-******@*******.***

WORK EXPERIENCE

Back Office Associate July 2017 - Present

The Home Depot, Vaughan, ON

Deal with loss prevention on a daily basis

Ensure that money is being processed correctly

Research into money being over or being short, ensuring payroll is properly done

Ensure that processes are followed by employees

Liaise with management to ensure individuals are following processes

Perform auditing and re-teaching processes that are forgotten or misunderstood

Customer Service Associate April 2015 - Present

The Home Depot, Vaughan, ON

Process transactions for various customers; handle returning of products

Create orders and deliveries

Open new Home Depot Credit cards

Identify new approaches to situations without the need of management

Assess what the needs of customers are and approach it in a way that the customer receives the highest satisfaction

Cashier/Sales Associate October 2016 - December 2016

Addition Elle, Vaughan, ON

Assessed customers’ needs; unloaded stock and organized throughout the store

Counted tills as well as floats at the end of the night; verified returns

Used the POS ordering system to input and manage orders

EXTRACURRICULAR ACTIVITIES

Acquired leadership experience from high school; elected as President of the school’s Best Buddies chapter

oOrganized meetings, paired individuals with those with disabilities as well as planning events and abiding to a budget

Planned conferences for a similar organization called Reaction4Inclusion

Contact this candidate