Maria Aileen Jimenez
Equipped with solid experience and proven track record in Customer Relations and Accounts Management; Sales and Business Development; Audit and Compliance Processes; Recruitment; Team Expansion; and Employee Performance Management
*Citibank Leadership Enhancement and Accelerated Development (LEAD) Program *Asia Pacific (APAC) Champions Forum Awardee, 2011 Top Performance (Hokkaido, Japan) *Top Direct Sales Team Leader, 2011 (Resorts World Manila) *Top Direct Sales Team Leader 2010 (Resorts World Manila) *Asia Pacific (APAC) Team Leaders Insourcing Training (Singapore) *Managing at Citi Training (Singapore) *Asia Pacific (APAC) Champions Forum Awardee, 2008 Top Performance (Osaka, Japan) * AVP Level Promotion 2013 *VP Level Promotion 2014
- Recruitment and selection techniques - Cross-cultural management background
- Interviewing and talent assessments - Project management and negotiations skills
- Strong interpersonal skills - Strategic business development
- Customer and goal oriented - Account management and consultative selling
- Coaching and team building expertise - Network building
CITIBANK, N.A (Global Consumer Group, Philippines)
CHANNEL HEAD Jan 2013 – Nov 2017
Direct Sales, Branches, Corporate Accounts
Spearheaded various recruitment activities (job ad placement, campus recruitment, networking, job fairs, referrals, etc.) and completed channel’s headcount requirements.
Relocated to Cebu, Philippines in 2013 and pioneered the Inhouse Cards Sales teams within the Visayas and Mindanao Regions. Recruited and managed 6 Sales Team Leaders, 60 Universal Bankers, Recruitment Officer and Sales Support/Roadshow Officer. Overall point person on business development, team recruitment, office management, audit and compliance
SALES MANAGER/ TEAM LEADER Mar 2010 – Dec 2012
Part of the pioneering leaders of Inhouse Sales Team and successfully recruited and managed a sales force with 50 Universal Bankers and 5 Team Leaders
Spearheaded the onboarding and orientation of newly hired Universal Bankers; handled both the manpower requirements and goal achievement of the channel.
Led roadshow and corporate saturation, coaching and performance monitoring, and events booking & negotiation
CHANNEL MANAGER Oct 2007 – Feb 2010
Successfully organized and managed the Affluent Sales Team which supported the newly launched upscale cards of Citibank (Citi Rustans and Citi Premier Miles) in July 2008
Instrumental in reviving the Affluent Sales Channel via accreditation of an agency with strong exposure on manpower services.
Recruited, trained and managed the 1st batch of 25 Sales Executives solely focused on selling to affluent segment
Managed five (5) Third Party Vendors with total of 250 Cards Direct Sales Agents and accredited two (2) new Card Agencies which supported the growing business of Cards Direct Sales Channel
Provided business development strategies and directions to agencies; ensured achievement of their monthly KPI goals, manpower complement, recruitment and sales activities.
Channel’s resource person for recruitment activities and events/booth negotiations
RECRUITMENT and BUSINESS DEVELOPMENT OFFICER Dec 2006 – Sept 2007
Identified and generated sales opportunities that brought in incremental accounts through Cards Sales Enablers; enhancement of processes for effective allocation of budget; and execution of various sales-related programs
Continuously strengthened external network which provided Recruitment support to Cards Business Service Providers. Served as the point person for any Recruitment-related concerns of Service Providers (e.g. manpower sources, campus recruitment, interviewing and selection strategies, retention programs, etc.)
Through strong negotiation with suppliers and event organizers, P2Million in savings was generated or 70% savings on Actual Cost of Sales. From P1,110 Cost per Acquisition thru Sales Enablers in 2006, it lowered to P642 in 3rd Quarter of 2007. Accounts generated from booth were also doubled despite 30% cut on budget from previous year
RECRUITMENT AND RETENTION OFFICER Dec 2004 – Nov 2006
Introduced and professionalized the Recruitment, Selection and Retention processes of Cards Business Service Providers, both for Direct Sales and Tele Sales Groups
Handled Manpower Sourcing, Selection, Retention and Recruitment Tracking
Established an end-to-end recruitment process of each sourcing channel (Job fair, Campus Recruitment, Manpower Agencies, Advertisements, etc.) for effective recruitment and retention of high potential agents.
Given all these efforts, the business ended the year 2005 with total of 3,252 Direct Sales recruits or 138% higher than 2004; and 2,016 Tele Sales recruits or 79% higher than previous year
JOHN CLEMENTS CONSULTANTS, INC.
RECRUITMENT MANAGING CONSULTANT Feb 2002 – Nov 2004
EXECUTIVE SEARCH AND SELECTION DIVISION
( Focused on executive and senior managerial levels, pioneered and has maintained its strong leadership in the Philippines’ search industry)
Managed corporate accounts of various multinational and leading local companies with managerial and top executive needs; Handled full recruitment cycle from business development, talent sourcing, candidate endorsement, job offer and placement
RECRUITMENT MANAGING CONSULTANT Jul 2001 – Jan 2002
PROFESSIONAL STAFFERS DIVISION
(Recruitment of permanent personnel in the rank-and-file, supervisory and junior managerial levels)
Handled various functional desks such as Sales, Marketing, Finance, Technical, General Administration, etc. Extended support to a sister division, JCIT, in recruiting I.T. professionals for U.S. employment.
Trained and supervised newly hired Consultants
Experienced in handling high volume and prescriptive manpower requirements
Performed various sourcing and recruitment initiatives such as ad placement, job fairs, area saturation and special search, which resulted to timely and successful service delivery
Supervising Recruitment Consultant Jan 2000 – Jun 2001
Sr. Recruitment Consultant Jan – Dec 1999
Recruitment Consultant Jan – Dec 1998
Associate Recruitment Consultant Jul – Dec 1997
Recruitment Assistant May – Jun 1997
Psychometrician Mar – Apr 1997
Education and Training
Bachelor’s Degree, B.S. Behavioral Science 1997
Miriam College - Manila, Philippines
Dean’s List (AY 1996-1997)
*Career on High Gear, Manila 2013 *Leading in Citi 2, Manila 2012 *Leading in Citi 1, Manila 2011 *Asia Pacific Insourcing Training, Singapore 2010 *Citi Managing, Singapore 2010 *Consumer Credit Course, Manila April 2009 *Channel Manager Development Program (CMDP), Manila 2008 *Power of One, Manila 2008 *Hiring the Right People, 2007 *Creating High Performance Team, 2007 *Selling to Major Accounts, 2005 *Telephone Techniques, 2004 *National Youth Science and Technology Summer Camp (1991 – 1997) *National Science Leaders’ Seminar and Convention (1992 – 1997)
*National Executive Council, Philippine Society of Youth Science Clubs (PSYSC) *Editor, CATALYST (Official Publication of PSYSC) *Training Head, MC P.E.O.P.L.E (Miriam College)
Maria Aileen Jimenez
119 E Meadowood Street, Greensboro, North Carolina 27409 336-***-**** firstname.lastname@example.org
February 28, 2018
HR Manager/Hiring Manager
Kindly accept my intent to join your organization on a job capacity where my background, experiences and accomplishments would be of utmost advantage. Given my many years working in a multicultural environment, I’ve gained solid and relevant exposure in full cycle recruitment, business development, account management, sales supervision, team expansion, customer relations, process audit and compliance.
While building my career both in consulting and financial industries, I had the opportunity to strengthen my personal and leadership abilities in network building, strategic planning and execution, employee coaching and mentoring, management decision making, and cross-functional coordination. My positive work attitude and upright track record are reflected in my numerous job level promotions as well as thru receiving top performance awards both at country and regional levels.
It is with great interest and enthusiasm that I apply for a position in your company. I am very much exposed to working for an American firm given my 13 years stint with Citibank in Manila, Philippines and I will be more than eager to learn and assimilate further with your corporate culture and market. Rest assured that I will bring with me my passion at work and commitment towards the organization’s vision.
I sincerely hope that you will provide me an interview where I can further discuss my skills and experiences, which you may find relevant and suitable for your current or future job requirements.
Thank you and best regards,
Maria Aileen Jimenez