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Sales Manager

Petaluma, CA
March 09, 2018

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Akiko Yamada Klenk

*** ***** ******, ********, ** 94952

M: 415-***-****

Summary Sales, Marketing and Executive Assistance with multi-industry background in

direct marketing, telemarketing, product localization, business development, product development, market research, sales and advertising/promotion. Excellent customer service skills and arrange import/export products.

Bilingual English/Japanese. Worked on- site in the U.S. and Japan.


Freelance contractor Oct. 2015 - Current

Project Manger Japan, GCA Corporation (Sept 2017 – Current)

Onsite QA Japanese Lead, Google/Accenture (May 2017 – Aug 2017)

Content Management Projects for various companies (January 2013 – September 2016)

Onsite iMaps Evaluator in Japanese (Sept., - Dec., 2016)

Onsite Viator Localization Project (July – August 2016)

Onsite Production and Planning for Kikkoman Sales USA, Inc. (May 2016 – July 2016)

Ad Rater for Google (January 2016 – June 2016)

Supported office establishment and recruiting for Japanese clients in the US.

Conducted research for various industries for Japanese clients.

TouchCommerce, Agoura Hills, CA April 2014 to Sept. 2015

Japan Country Manager, a full time contract position

TouchCommerce provides Omni-channel online engagement solutions and services.

Localized platforms and operation/training materials in Japanese within 4 months.

oManaged multipul localization projects for their solutions and services into Japanese and managed vendors for German and French translation.

oPlanned and implemented localizaiton process with internal engineers.

oUsed JIRA for product management and trobleshooting.

oCreated 10 leads for reseller candidates in Japan and filtered 2 best resellers.

oCollected all internal assests and developed Reseller Handbok in English and Japanese.

oDeveloped sandbox with internal Product team for reseller finalists and set up web meetings to demonstrate how to use sandbox.

Sales and Account Management: Single window between US HQ and Japan

oTranslated sales proposals and conducted product demo for prospects in Japan and cultivated 2 clients within 3 months.

oSupported program launch and operation implementation.

oTrained Supervisors and chat operators to use TouchCommerce platforms.

oCommuniated daily with Japanese clients to resolve issues and optimaze operation.

AMK International, San Francisco, CA March 2008 to March 2014

Principal Consultant

AMK provides professional consulting services as follows;

Managed DHC counter stores remotely, hiring, training, inventory control, promotion planning and execution.

Introduced and managed wholesalers for DHC.

DHC USA, INC., San Francisco, CA Dec. 1999 to Feb. 2008


DHC is the largest direct marketing skincare, foods and supplements company in Japan. DHC USA has sold skincare products through direct marketing in the U.S. since 1997.

Main responsibility has been developing the market for Japanese customers living in the U.S.

Executive Assistance for CEO

Localized all Japanese skincare products according to FDA regulation to launch in the U.S.

Suggested and implemented new products.

Import/export products coordination

Developed and executed overall marketing plan. Issued six Japanese catalogs and four Chinese catalogs per year and executed sales promotions through ads in magazines, TV CMS and exhibitions.

Acquired more than 25,000 customers within 2 years and their average purchase was $30 more than American customers.

Generated sales more than $2 million in 2007. Achieved market penetration rate of 15% within 2 years.

Initiated development of U.S. market for Chinese customers in 2002 and executed test marketing programs.

Established multi-lingual web site, maintained campaigns and offered special promotions. Allied with other web sites to suite for mutual goals and placed e-ads and e-promotions.

Developed distribution strategies and implemented internal system for wholesalers and retailers.

Developed strategies for DHC Fine Foods and launched new food items. Launched 8 new items in 2006 and 12 in 2007. Generated sales over 1million within a year.

Opened a counter store within Japanese Supermarket in Gardena, California and generated more than $300,000 sales within a year.

KDDI Corporation, Burlingame, CA June 1998 to Dec. 1999

Account Executive in West Region

KDDI is the second largest telecommunication company in Japan and they started to offer DLS and long distance phone services both B2B and B2C in the US.

Responsible for lead generation, client acquisiotn and building relationship with clients.

Developed and executed telemarkeing promoitons, 220 compnaies in the region.

Converted 19% and genetrated more than $50K sales for the first year.

Zacson Corporation, Pleasanton, CA July, 1994 to Feb. 1998


Executive Assistance for Sales Director

Developed overall marketing plan for Japanese market for telemarketing company, with focus on building closer relationship with NTT Telemarketing in Japan and their Japanese clients.

Supervised Marketing and Sales Departments of NTT Telemarketing in approaching and cultivating new clients. Developed and presented sales tools in Japanese such as corporate and product presentations case studies and proposals.

Conducted direct marketing campaigns in Japan, creating 45 leads within a year.

Brought 5 Japanese clients to NTT Telemarketing in 16 months resulting in $1+ million in sales.

Coordinated and executed inbound the compnay tour and Zacson’s clients’ facility tours for clients from Japan.

Monthly travel to Japan to support their Sales and Marketing teams.

EDUCATION Bachelor of Arts, English Literature, Waseda University, Tokyo Japan

ADDITIONAL Native speaker of Japanese, fluent in English

Skilled in Japanese–English/English-Japanese translation

Use PC and Mac, Outlook, MS Words, Excel, PowerPoint, Calendar, Pages, Number and Keynotes.

Zendesk, RightNow, RightTouch, Omniture Site Catalyst, JIRA

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