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Customer Service Representative

Calgary, Alberta, Canada
March 12, 2018

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Marketing Statement

“A LAND ANALYST who is driven by communication and

diversity in a dynamic environment that delivers professional and innovative services while mitigating risk thru the life cycle of Surface Land Assets.”

Highlights of Qualifications

Provide excellent customer service, respectful and understanding

Trustworthy and use of good judgment in handling confidential information

Developed and maintained interpersonal relationships with clients and staff

Computer skills include: Qbyte, LMS, Geofind, SAP, MSWord, Excel and Outlook

Strong organizational and communication skills

Effectively manage multiple tasks and gain new skills

Volunteered and organized functions and fundraising activities

Employment History

HCL/Direct Energy Regulated Services – Calgary, AB

Senior Research Analyst 2016 – 2017

•Research Unknown Sites and locate Site Owners for which a commodity is being provided.

•Systems Utilized: SAP, Sask and Alberta Land Title searches using ISC and SPIN II, Google Maps, Google Earth, Various Municipal and County GIS maps. ARCGIS, LSD Finder

Ensuring that documentation is processed accurately and in a timely manner according to corporate policies and practices as well as legal and regulatory requirements.

TransCanada Pipelines – Calgary, AB

Land Analyst/Land Department 2014-2015

Third Party Agreements – Validate, ensure and input data into QByte System

Consolidate LET files,

Land Payments/Back Payments using LCS System

Ensuring that documentation is processed accurately and in a timely manner according to corporate policies and practices as well as legal and regulatory requirements.

Reviewed, prepared, issued and tracked all third party agreements including road use;

Input and maintenance of land data, including third party agreements, in the applicable databases.

Contributed to the development and maintenance of TransCanada Crossings process and procedures.

Angela Nahnepowisk Page 2

Shaw Direct – Calgary, AB

Technical Service Representative/Records Management 2012 - 2013

Satellite receiver activations, skills, troubleshooting and sales, records management filing, code and classify legal and payroll documents.

SaskTel – Regina, SK

Public Access Coin Scheduler/Senior Representative/Clerical Support 2006 - 2012

Scheduled coin collects province wide and dispatched service techs

Processed disks for completed coin collects from Securicor G4S and Brinks

Issuance of Service Orders for installs, removals and changes of payphones

NCC status of coin box value and troubles

Contracted administration for vendors, 800 inquiries, toll reports and special events

SAP ordering of equipment, employee timesheets and queries’

System utilized: CRB, TRUST, SIMON, TCB, Pay Station commission system, Telco Maximizer, (NCC), SAP

Maintain company dept. Database

Casino Regina – Regina, SK

Dealer/Customer Service Representative/Cashier 2000-2006

Poker, Blackjack and small games Dealer, dealt with customers in a friendly consistent manner

Handled cash transactions

Education and Training

SAIT – Oil & Gas Land Administration Program Certificate- Calgary, AB 2013-2014

SAIT - 7 Habits of Highly Effective People – Calgary, AB 2013-2014

Aboriginal Youth Leadership Development Program – First Nations Univ of Regina – Regina, SK 2000

Business Administration Certificate – University of Regina – Regina, SK 1999

Office Education Program Certificate – SIAST – Regina, SK 1995

References Available Upon Request

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