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Office Manager

Phoenix, Arizona, United States
March 12, 2018

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Mercado, Manuel A. (623) ***-****


Patient Engagement Specialist, Substitute Teacher August 2008 – January 2018

Valle Del Sol, Pendergast, Cartwright, Alhambra, Dysart School Dist. Phoenix, AZ

Review lesson plans, administer lesson plans, take attendance, administer testing, supervise lunch and recess, collect and grade work, input data and attend workshops and trainings.

Bilingual Case Manager April 2014 – July 2016

Terros, A New Leaf, Quality Care Network, EMPACT-SPC Phoenix, AZ

Interpreted/Translated, conduct children assessments, Child/Family/Team meetings, meet with other stakeholders, transition process, input staffing notes, write reports, attend court meetings.

Clinical team meetings, clients assessments, workload of 40 clients and transition from one plan to the next.

Information and Referral Specialist August 2013 – August 2014

Benevilla Family Resource Center Surprise, AZ

Interpreted/Translated, edit newsletter, assist clients with AHCCCS and DES services, update and maintain files, attend special community events, provide support to families.

Bilingual Security Officer March 2010 – August 2013

Securitas/VPS Private Security Phoenix and Surprise, AZ

Foot patrol apartment complex, escort residents to their place when needed, write reports, daily activity reports, maintain order and report suspicious and/or illegal activities.

Patrol airport terminal 4, guide passengers to proper airlines, report all illegal activities to supervisor, airport security and police.

Over-The-Phone Interpreter July 2011 – November 2011

Cyracom Phoenix, AZ

Interpret for callers on needed services such as clinics, hospitals, insurance companies, banks, Disney World Resort Hotels, 911 calls and other assist non-English speakers on other issues.

Human Resource Specialist September 2009 – April 2016

United States Army Reserve Mesa, AZ

Prepare promotion packages for eligible soldiers, handle disciplinary documentation, prepare and monitor transfers and discharges from the command or Army in general.

Prepare identification cards, dog-tags, vacation(leave) papers, meal cards and pay.

Prepare paperwork for soldiers recommended for awards and decorations.

Youth Transition Specialist August 2008 – May 2009

Dysart Unified School District Surprise, AZ

Administer career assessments to transitioning students, provide transportation to and from for students needs, contact community business for students job placement, schedule job shadowing.

Bilingual Technician August 2007 – May 2008

St. Martha Catholic Church Murrieta, CA

Provide interpreting services for churchgoers, review guest speakers topics, issue interpreting devices, editing of church’s bulletin, set available rooms for meetings.


Collaborated with district and county to hire and train proctors to administer yearly state-mandated test

Provided technical assistance to implement state mandated test: California English Language Development Test (CELDT)

Provided community resources to clients to satisfy their current needs

Met with groups to present and evaluate data and coordinated professional development

Provided VR Counselor with feedback of student performance within Youth Transition Program

Participated in community outreach and attended community special events

Networked with local businesses to assist students in hiring process

Provided variety of services to individuals with disabilities (job coaching, job development and placement, orientation and mobility etc.

Administered the Scholastic Aptitude Test (SAT) to Senior high school students.


Excellent communication skills in both English and Spanish

Proficient at use of Microsoft Office programs (Word, Excel, Power Point, Outlook)

Experience in teamwork and leadership gained while in military, collaborator, coordinator and trainer

Possess behaviors/ feelings that influence positive and healthy interactions with others reducing stress and conflict within any given environment

Able to resolve in-depth queries in a methodical manner resulting in a high level of quality

Refined planning and organizational skills balance multiple complex projects and ad-hoc responsibilities in a timely and professional manner

Over 10 years experience in the field


Bachelor of Arts with a minor in Spanish

California State University San Marcos - San Marcos, CA – May 1997


United States Army Reserve Squad Leader Retired

United States Marine Corps Platoon Sergeant, Honorable Discharge (2)

Certificate of Commendation Certificates of Good Conduct (2) Meritorious Masts (2)

Unit Prevention Leader Certificate Army Center for Substance Abuse Programs Certificate


Certificate of Appreciation, U.S. Army, 2015

Certificate of Training, U.S. Army Fort McCoy, 2015

Certificate of Completion, Cyracom International, 2011

Staff Student of the month certificate, Escondido High School 2004

Certificate of Spanish/English Bilingual Fluency, LAUSD, Bilingual Testing Service, 2005

Certificate of Trainer of Trainers, San Diego County Office Of Education, 2002

Parent Quality Institute, San Diego County Office Of Education, 1998

U.S. Marine Corps Certificate of Commendation, 1991

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