Assistant Director Financial Aid

ARMAND A. RAYGOR

**** ******** **., #*** **** Phone: 847-***-****

Des Plaines, IL 60018 Cell Phone: 847-***-****

Email: ************@*****.***

LinkedIn: https://www.linkedin.com/in/araygor/

FINANCIAL AID ADVISOR

SUMMARY:

Over 8 years’ experience in higher education Experienced with Banner, Prosam, Salesforce, Image Now, and other higher ed systems Contact for 1098-t and Perkins Loans Trained and supervised federal work-study employees Supervised phones & created and delivered phone reports to management Edited and maintained department website Managed portfolio of 500 to 800 students.

STRENGTHS:

B.S. in information systems management with 4.0 GPA

Managed accounts totaling over $9 million

Financial aid advising

Supervision

Database creation/manipulation

Management reports

M.S. Word, Excel, PowerPoint, Access

Website creation/editing

Packaging, Verification, R2T4

CAREER HISTORY:

DeVry Education Group – Naperville, IL 2012 – 2017

Provided proactive student finance and student services support to an assigned portfolio of students; managed escalated concerns and resolved issues in a timely manner; identified solutions for continuous improvement to existing processes and actively participated in the roll-out of new processes; trained teams on new systems; trained new-hires.

Account Management Representative:

Managed portfolio of between 500 and 800 student accounts

Trained department on new third-party software

Trained and mentored new hires

Consistently in top 10% of department metrics

Contributed to roll-out of new SharePoint site for department

Investigated suspicious accounts and documented recommendations for action

DeVry Education Group/LaSalle Group – Wood Dale, IL 2011 – 2011

Contract position (6 months): Populated college course shells using html, css, and javaScript, working closely with Course Designers and Project Manager; created tests/exams using CMS software; provided voice-overs for recorded lessons.

National-Louis University – Wheeling, IL 2007 – 2010

Worked directly with students on accounts and financial aid; managed portfolio of over 400 students paying cash; one of two university contacts for Perkins loans and sole contact for 1098-t tax information.

Student Finance Representative II

Created federal work-study position

Marketed, interviewed, trained and supervised position

Supervised 20+ employees on Cisco phone system

Ran phone reports, created excel report, and disseminated among management.

Araygor Web Design – Des Plaines, IL 2011 – Present

Consult with clients to ascertain web site needs. Design, develop, test, roll out, and maintain web sites for clients.

Freelance Web Designer/Developer

Use of html, html5, css, javaScript, Jquery, php, sql.

Currently developing store/shopping cart for client

Maintain client website

EDUCATION:

KELLER GRADUATE SCHOOL OF MANAGEMENT, ADDISON, IL

MASTER’S INFORMATION SYSTEMS MANAGEMENT

In progress – current GPA: 3.35/4.0

NATIONAL-LOUIS UNIVERSITY, WHEELING, IL

B.S. MANAGEMENT INFORMATION SYSTEMS

GPA: 4.0/4.0

WILLIAM RAINEY HARPER COLLEGE, PALATINE, IL

A.A.S. COMPUTERS IN BUSINESS MANAGEMENT

GPA: 3.83/4.0

MUSICIAN’S INSTITUTE, HOLLYWOOD, CA

CERTIFICATE IN MUSIC

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