ARMAND A. RAYGOR
Des Plaines, IL 60018 Cell Phone: 847-***-****
FINANCIAL AID ADVISOR
Over 8 years’ experience in higher education Experienced with Banner, Prosam, Salesforce, Image Now, and other higher ed systems Contact for 1098-t and Perkins Loans Trained and supervised federal work-study employees Supervised phones & created and delivered phone reports to management Edited and maintained department website Managed portfolio of 500 to 800 students.
B.S. in information systems management with 4.0 GPA
Managed accounts totaling over $9 million
Financial aid advising
M.S. Word, Excel, PowerPoint, Access
Packaging, Verification, R2T4
DeVry Education Group – Naperville, IL 2012 – 2017
Provided proactive student finance and student services support to an assigned portfolio of students; managed escalated concerns and resolved issues in a timely manner; identified solutions for continuous improvement to existing processes and actively participated in the roll-out of new processes; trained teams on new systems; trained new-hires.
Account Management Representative:
Managed portfolio of between 500 and 800 student accounts
Trained department on new third-party software
Trained and mentored new hires
Consistently in top 10% of department metrics
Contributed to roll-out of new SharePoint site for department
Investigated suspicious accounts and documented recommendations for action
DeVry Education Group/LaSalle Group – Wood Dale, IL 2011 – 2011
National-Louis University – Wheeling, IL 2007 – 2010
Worked directly with students on accounts and financial aid; managed portfolio of over 400 students paying cash; one of two university contacts for Perkins loans and sole contact for 1098-t tax information.
Student Finance Representative II
Created federal work-study position
Marketed, interviewed, trained and supervised position
Supervised 20+ employees on Cisco phone system
Ran phone reports, created excel report, and disseminated among management.
Araygor Web Design – Des Plaines, IL 2011 – Present
Consult with clients to ascertain web site needs. Design, develop, test, roll out, and maintain web sites for clients.
Freelance Web Designer/Developer
Currently developing store/shopping cart for client
Maintain client website
KELLER GRADUATE SCHOOL OF MANAGEMENT, ADDISON, IL
MASTER’S INFORMATION SYSTEMS MANAGEMENT
In progress – current GPA: 3.35/4.0
NATIONAL-LOUIS UNIVERSITY, WHEELING, IL
B.S. MANAGEMENT INFORMATION SYSTEMS
WILLIAM RAINEY HARPER COLLEGE, PALATINE, IL
A.A.S. COMPUTERS IN BUSINESS MANAGEMENT
MUSICIAN’S INSTITUTE, HOLLYWOOD, CA
CERTIFICATE IN MUSIC