Customer Service Administrative Assistant

*******@*****.*** 714-***-****

OBJECTIVE

Exceptionally efficient

Bookkeeper / Administrative

Support seeking a position in

an established company,

where 16 years of office

experience, expert clerical

skills, and high level of

computer proficiency can be

put to use improving

resource management and

facilitating organization.

SKILLS

Microsoft Office, Excel,

Word, Outlook, Inventory

tracking / ordering, Self-

Starter, Typing 40 WPM,

Strong Organizational Skills,

Customer Service, Time

Management, Detail

Oriented, Strong Problem

Solver, Team Player, Mail

Management, Meeting

Planning, QuickBooks,

Reports, Time & Attendance

administration, Adapt

quickly, Tech-savvy, ADP,

Reception

CRYSTAL SWANSON

LANCASTER, CA *******@*****.***

EXPERIENCE

ADMINISTRATIVE ASSISTANT/ RECEPTION • DESERT HAVEN ENTERPRISES • MARCH 2017 – FEBRUARY 2018

• Assistant to Payroll department

• Maintained company website

• Organized and maintained files, developed spreadsheets, faxed reports and scanned documents.

• Created weekly and monthly reports.

• Tracked and entered daily attendance for employees

• Maintained time sheets for employees with daily job functions.

• Updated time sheets based on attendance sign in and out

• Interviewed callers to refer to the proper person

• Greeted guests and consumers

• Assisted guest and consumers with any question or inquiries they had.

• Assisted consolers with scheduling.

• Prioritized and multi-task to work efficiently

DATA ENTRY/FILING/TIME MANAGEMENT/ADMINISTRATIVE • QUANTUM STAFFING • OCTOBER 2016 – MARCH 2017

• Entered information into computer databases.

• Reviewed files to check for complete and accurate information.

• Maintained an up-to-date department organizational chart.

• Managed daily office operations and maintenance of equipment.

• Verified and managed employee time cards by GPS systems.

• Operated office equipment such as copiers and fax machines.

• Updated daily logs for tracking file movements.

• Reviewed files to check for complete and accurate information.

CRYSTAL SWANSON

*******@*****.*** 714-***-****

DATA ENTRY SPECIALIST • PAYSAFE • SEPTEMBER 2015 – OCTOBER 2016

• Entered applications into database

• Uploaded all documentation and written application into company database

• Performed Quality control on data entered in online database to all supporting documents and applications.

• Reviewed documents to verify they were complete

ADMINISTRATIVE ASSISTANT• VOLCOM • JANUARY 2013 –

SEPTEMBER 2015

• Maintained and controlled expenses

• Created PO’s for estimated pricing and reconciled to maintain budget

• Prepared invoices for accounts payable by verifying payment amounts.

• Created weekly and monthly reports for management.

• Properly routed agreements, contracts and invoices through the signature process.

• Designed electronic file systems and maintained electronic and paper files.

• Dispersed incoming mail to correct recipients throughout the office.

• Supplied key cards and building access to employees and visitors.

• Made copies, sent faxes and handled all incoming and outgoing correspondence.

• Maintained and reserved the executive conference room calendar.

• Ordered office and warehouse supplies

• Managed timecards and payroll for all temp employees.

• Tracked and maintained inventory and supplies for office and warehouse

CUSTOMER SERVICE • GENPACT • MARCH 2012 – DECEMBER 2012

• Demonstrated mastery of customer service call script within specified time frames.

• Maintained up-to-date records at all times.

• Built customer loyalty by placing follow-up calls for customers who reported product issues.

• Assisted senior-level credit officers with complex loan applications.

CRYSTAL SWANSON

*******@*****.*** 714-***-****

PARTS ORDER ENTRY• HELPMATES STAFFING • MARCH 2011

– MARCH 2012

• Collected customer feedback and made process changes to exceed customer satisfaction goals

• Provided accurate and appropriate information in response to customer inquiries.

• Consistently recognized by management for providing superior customer service.

• Placed parts orders for customers and service departments.

• Scheduled maintenance calls

EDUCATION

HOSPITALITY • 2002 • SANTIAGO CANYON COLLEGE

HIGH SCHOOL DIPLOMA • 2000 • IRVINE HIGH SCHOOL

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