Engineer Customer Service
Resume:
Paul Patek
Metamora, OH *****
********@*****.***
Summary
Dedicated mechanical engineer with over 10 years of experience in the field, including a lifetime of experience operating, maintaining, and repairing farm equipment. Offer a solid foundation in design and project management. Experience in high volume product manufacturing and with APQP processes.
Strong background in customer interaction, with experience pairing the most suitable product with a given customer.
Work Experience
Faster Inc., Maumee, OH 12/2014 – 7/2017 Applications Engineer
Serve as technical liaison to agricultural, construction, aftermarket, and distribution customers for hydraulic coupler products
Request designs and quotes for new products
Propose new product designs per customer specifications and submit to R&D
Perform PPAP reviews and submit to customers
Verify assembly process and functionality of skid steer auxiliary hydraulic blocks
Support customer service personnel with technical information for product distributors
Create and present product presentations for new products, new employee training, and customer education
Attend tradeshows to identify new applications and potential new customers
Determine cross-references between competitor and Faster products
Verify availability of inventory based on customer request
Manage and organize display samples for training purposes
Dana Holding Corporation, Maumee, OH 9/2005 – 12/2014 Applications/Product Engineer
Serve as technical liaison to Commercial Vehicle and Off-Highway customers for driveshaft products
Support APQP and Stage Gate activities for new product launches
Perform DFMEA reviews
Support Manufacturing Footprint Optimization initiatives to reduce overhead and increase productivity
Identify and pursue VE/VA cost reduction opportunities
Design and develop SPL350 series product (35,000 Nm rated shaft series)
Analyze torsional and inertial vibration levels of driveshaft systems to ensure full u-joint life.
Review customer application requests and approve the proper driveshaft series.
Design new driveshaft assemblies per customer specifications.
Design, develop, and test new components per Dana and/or customer specifications.
Attend product run-off trials at Dana assembly plant to review assembly process.
Represent Dana at customer prototype and product launch builds.
Audit customer product handling and assembly processes to reduce product failures and warranty returns.
Review customer warranty returns to determine root cause and troubleshoot product design flaws.
Utilize Microsoft Office, Lotus Notes and PLM daily.
Aerotek – Contract to GM Powertrain, Toledo. OH 5/2005 – 9/2005 Production Supervisor
Oversaw department of 20 members of UAW Local 14 in the production of Turbine Shafts for 4L60E rear wheel drive transmissions.
Responsible for productivity, quality, and enforcement of shop rules per local and national UAW/GM contract.
Delegated work assignments based on daily production needs.
Balanced stock between departments to maintain supply of input clutch housings to the transmission assembly lines.
Owens-Illinois, Perrysburg, OH 8/2002 – 1/2005 Process Technician
Developed product and processes to take plastic containers from prototype to production.
Worked with Product Development Engineers to meet customer timing and requirements for color, finish, and quality.
Performed troubleshooting and preventative maintenance on blow molding machines to reduce downtime and maintain production schedules.
Worked on development team for Preform Compression Molding machine.
Skills
Troubleshooting hydraulic, electrical, and mechanical systems in agricultural equipment.
Rebuilding, repairing, and maintaining vehicles and antique farm tractors.
Repair and restoration of all major vehicle systems (engine, electrical, drivetrain, and hydraulic).
Education
Fundamentals of Engineering 4/2002
University of Toledo, Toledo, OH 12/2001
Bachelor of Science in Mechanical Engineering
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