**** **** ****** *********, ***** ***** PHONE: 281-***-**** / CELL: 281-***-****
EMAIL: ***********@*****.***
ISABEL CANTU
OBJECTIVE
To obtain a challenging position, this will enable me to utilize my skills obtained through my work experience.
EDUCATION
1990 – 1994 B.F. Terry Senior High School Rosenberg, Texas
Diploma
General Studies
WORK EXPERIENCE
Feb 2017-Nov 2017 Houston Methodist Sugar Land Hospital Sugar Land, Texas
Project Specialist
Assist with the technical aspects of building and distributing clinical, financial, and operational reports
Analyzes hospital performance against service reimbursement, quality and cost measures.
Provides timely and accurate reports of these measures to physicians and hospital leaders.
Identifies and reports quality and service improvement opportunities through analysis of TMH and benchmark data. Serves as a resource for various statistical analyses
Pre-qualifies patients for financial assistance programs prior to services
Demonstrates the components of the ICARE values statement
Performs financial counseling process which includes screening patients for financial assistance programs with a focus in infusion therapy.
Provides technical support to business and clinical analyst(s) by designing and/or customizing software for report development pertaining to optimizing operational efficiency and improving business processes.
Project Management on building and managing comprehensive infrastructures and systems that support the Hospital Clinical and Financial Operations.
2012 - 2017 Houston Methodist Oncology Partners – Dr. Jorge G. Darcourt Sugar Land, Texas
Office Coordinator
Maintain Physicians’ Appointment Schedule / Calendar
Manages all managed care correspondence to monitor plan payment
Reappointment Applications for Physicians’ credentialing
Marketing with Outside Physicians agencies affiliated with TMH
Obtain New Patient Referral Log
Scheduling meetings with outside Reps to have proper info on upcoming Chemotherapies
Manage Clinic Appointment Schedule
Manage EMR – implementation of records into new EMR system
Authorizations for Office Procedures, Outpatient Diagnostic Imaging & Infusion Orders
Contact with the Infusion Department – monitor the outcome of patient appointments
Interact daily with the Unit Secretary for proper Infusion Orders
Answer all incoming phone calls
Patient and Referral source satisfaction
Inventory Management of all Medical and Office Supplies
Monthly account management
Prepare Charts for New Patients / follow up patients
On-Site Customer Service for all Patients / Manage all patient complaints
Provide information to patients regarding their changes of Insurance Plans
Knowledge / Back up of Front Desk Operations
All Clerical Duties such as, typing letters, faxing; etc.…
Planning strategic operations for the Department
Coordinates, supervises and operates all satellite clinic activity
Responsible for hiring, training, development and evaluations of the work force assigned to the physicians practice
Coordinates, Directs, Assigns and reviews the staff within the practice
Perform other duties assigned
2008 - 2012 Oncology Consultants Sugar Land, Texas
Front Desk Coordinator
Check in / Checkout All Patients for clinic
Obtain Authorizations for procedures in office or out patient
Answer all phone calls
Schedule patient appointments
Filing
Obtain cost for patients’ chemo treatments
Obtain proper CPT / J codes for diagnostic testing and chemo drugs
Obtain proper diagnosis codes for chemo to meet LCD / NCCN guidelines
Obtain new/active referrals for Patients
Prepare dictation for doctors
Finalized all completed charges for the day for billing
Prep Charts for new patients / follow up patients
Make appointments with Reps to meet with physicians regarding chemo drugs
2008 - 2008 Dr. Gregory Hoover Fondren Orthopedic Grp. Sugar Land, Texas
Insurance Verifier (Part time)
Verify all insurances for office visit / DME / MRI / Surgery In/Out Patient / PT / Work-Comp
Obtain Authorizations for the above procedures from Insurance
Answer all phone calls / Schedule patient appointments / Schedule MRI and EMG appointments
Check In / Check Out Patients / Obtain cost for patients for DME supplies / Other Clerical Duties
2005 – 2007 Sugar Land MRI and Diagnostic Sugar Land, Texas
Insurance Coordinator and Imaging Scheduler
Verify all orders (correct CPT and DX code)
Verify all insurance / Obtain Authorizations
Schedule all patients for procedures in-house / Schedule all patients for procedures outside of facility
Obtain monthly log for all scheduled patients per physician
Answer and route incoming phone calls / Answer all patient calls
Send daily reports to selected physicians of patients scheduled /Touch base with outside office staff and physicians
Schedule all walk – in appointments / Other clerical duties
2003 - 2005 Raytel Nuclear Imaging Houston, Texas
Front Office Coordinator
Answer and route incoming phone calls appropriately
Patient insurance verification / Obtaining authorizations and orders
Distribute mail and faxes / Distribute physician reports
Check in/out patients for their procedures / Process patient co-payments and deductibles
Generate center’s volume report / Patient chart assembly and filing / Patient appointment scheduling
New physician marketing
2001 - 2003 Harris County Hospital District Ben Taub General Hospital Houston, Texas
Administrative Secretary
Establish call schedule for OB/GYN Department / Schedule weekly/monthly conferences
Schedule appointments and update calendars for the Directors of OB/GYN
Pull articles from medical journals / Distribute mail and faxes / Dictation / General typing
Answer and route incoming phone calls appropriately
Generate monthly GYN statistics report / Maintain GYN surgery and clinic schedules / Assist volunteer staff
1998 - 2001 University Care Plus – Neurosurgery Houston, Texas
Receptionist/Medical Secretary
Distribute mail and faxes / Refill prescriptions / Suture Removal
Maintaining authorizations for surgeries
Answer and route incoming calls appropriately / Return patient calls
Schedule appointments for Physician and Physician’s Assistant (P.A.) / Schedule patient appointments
Check patients in and out
SKILLS
Filing EMR EHR Phone etiquette Word processing
Faxing Typing (65 wpm) Assembling Charts
On-Call triage Insurance Verification
Maintaining procedure authorizations
Travel arrangements
COMPUTER SKILLS
MS Word MS Access
MS PowerPoint MS Outlook
MS Excel Next-Gen
Aria Athena
HIS EPIC
REFERENCES
Available upon request