Sales professional with extensive experience in account and customer relationship management. Cultivates,
nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Exceptional
Account Executive who consistently achieves annual sales objectives and increases the overall client base.
Adherence to high customer service standards Self-motivated
Customer-focused Persuasive negotiator
Customer Relationship Management Software Dedicated team player
Exceptional interpersonal communication
Microsoft Outlook, Word and Excel
Exceptional telephone etiquette
Leasing Manager, 02/2014 to 10/2017
Greystar – Seattle, WA
Secured an average of 9 rental agreements each month.
Completed final move-out walk-throughs for tenants.
Introduced and monitored effective lease renewal programs.
Carefully screened applicants for tenancy.
Analyzed and evaluated monthly and quarterly financial statements.
Verified that all customer complaints were handled promptly and appropriately.
Communicated effectively with owners, residents and on-site associates.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Admissions Representative, 06/2013 to 12/2013
Harborview – Seattle, WA
Health Information Management
Sales Manager, 08/2003 to 01/2012
Qwest/Century Link – Seattle, WA
Improved call center functionality and service capacity by resolving customer complaints efficiently and
Analyzed call volume and average call time to monitor Customer Service Representative performance and
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
Initiated operations improvements to improve overall call center productivity.
Accurately documented, researched and resolved customer service issues.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and
improve customer satisfaction rates.
Bachelor of Science: Business /Communications,
Eastern Washington University - Cheney, WA