Customer Service Sales

STEPHEN BANKS

***** **** ****** *****, *******, WA 98178 • Home: 206-***-**** • Cell: 206-***-**** • **********@***.***

Professional Summary

Sales professional with extensive experience in account and customer relationship management. Cultivates,

nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Exceptional

Account Executive who consistently achieves annual sales objectives and increases the overall client base.

Skills

Adherence to high customer service standards Self-motivated

Customer-focused Persuasive negotiator

Customer Relationship Management Software Dedicated team player

(CRM) People-oriented

Exceptional interpersonal communication

Microsoft Outlook, Word and Excel

Exceptional telephone etiquette

Work History

Leasing Manager, 02/2014 to 10/2017

Greystar – Seattle, WA

Secured an average of 9 rental agreements each month.

Completed final move-out walk-throughs for tenants.

Introduced and monitored effective lease renewal programs.

Carefully screened applicants for tenancy.

Analyzed and evaluated monthly and quarterly financial statements.

Verified that all customer complaints were handled promptly and appropriately.

Communicated effectively with owners, residents and on-site associates.

Verified income, assets and expenses and completed file tracking sheet for each applicant.

Admissions Representative, 06/2013 to 12/2013

Harborview – Seattle, WA

Health Care

Customer Service

Medical Records

Professional Integrity

Patient Records

Health Information Management

Sales Manager, 08/2003 to 01/2012

Qwest/Century Link – Seattle, WA

Improved call center functionality and service capacity by resolving customer complaints efficiently and

quickly.

Analyzed call volume and average call time to monitor Customer Service Representative performance and

productivity.

Oversaw call center employees to ensure customer satisfaction goals were consistently met.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

Initiated operations improvements to improve overall call center productivity.

Accurately documented, researched and resolved customer service issues.

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and

improve customer satisfaction rates.

Education

Bachelor of Science: Business /Communications,

Eastern Washington University - Cheney, WA

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