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Human Resources Manager

Raleigh, North Carolina, United States
March 12, 2018

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** ****** *****

Clayton, NC ***27



Dedicated & driven bilingual HR professional with strong collaborative & analytical backgrounds. Carries extensive experiences with HR processes, management, and technical systems with proven strong communication, interpersonal, & problem solving skills.


Systems: Proficient in ADP Workforce Now, Kronos Workforce, SAP/ Crystal Reports

Tools: Microsoft Office Suite

Languages: Fluent in Spanish and English


HR Consultant (volunteer)

Western Carolina University – Cullowhee, NC

Created mediation process for staff /parents when coping with various grievance levels

Developed new hire orientation manual

Established a low-cost recruitment and retention guide for small businesses and non-profits

Analyzed turnover data to help managers better understand employee departures’ root causes

Collaborated with team in drafting Labor Unions in America and Abroad text book (published soon)

Drafted social media policy for non-profit organization

Conducted project research on how global organizations retain talent


East Coast Migrant Head Start Project, Raleigh, NC

Human Resources Specialist December 2009 – Present

Coordinate talent management & recruiting initiatives

Onboard site & center staff via Project & HR benefits orientations

Innovate creative ways to present updates & engage staff via training games & activities

Train supervisors on HR Reference Manual on an annual basis, along with new core staff ad hoc sessions

Effectively utilize bilingual skills for seamless communication among staff and management.

Engage multiregional & diverse stakeholders while promoting HR compliance across the organization

Revise, update & distribute Personnel Policies & HR Reference Manual

Align with senior & middle management before facilitating focus group center staff meetings, discussing Personnel Policies & other organizational procedures’ revisions

Maintain personnel, health/medical and I-9 files for designated sites – enticing 95% completion rate

Prepare internal & external audit files ensuring federal compliance with Head Start Performance Standards & State specific licensing requirements

Lead HRIS execution while coordinating maintenance activities with Fiscal Department & HRIS/Benefits Manager (i.e. up-to-date HRIS employee information for new hires, terminations & seasonal layoffs)

Recommend & implement HRIS process improvements - enhanced performance evaluation tracking

Goldsboro Milling Company, Goldsboro, NC

Human Resources Generalist June 2008 – November 2009

Championed employment policy adherence while influencing management decisions

Utilized proficient bilingual skills to verbally interpret for 85% Spanish speaking staff

Translated company documents (from English to Spanish) for more effective internal/external communication

Created knowledge transfer and procedural manuals for educational and training purposes

Recruited employees, screened applications, and conducted interviews

Conducted background checks on candidates utilizing various resources and vendors

Managed & processed all unemployment claims & petitions: hearings, pending cases, & appeals

Established efficient I-9 record tracking system for current & inactive employees

Conducted internal I-9 audits to assure completeness & compliance with federal regulations

Liaised employee inquiries on retirement, profit sharing and 401(k) with plan administrator

Worked closely with Benefits Manager to support timely information distribution, processing & enrollment

Maintained employees’ payroll direct deposit channel by utilizing Pay Partners Cash accounts

Fostered a good working relationship to work with Pay Partner vendor directly

Partnered with Payroll Manager in administering contractors’ payroll

Cerner Corporation, Kansas City, MO

PowerWorks SPM Support Analyst August 2007 – May 2008

Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools

Documented investigation and issue resolution

Prioritized and managed work queue database

Maintained current solution functionality & its relationship to solution specific database tables

Provided high level of client satisfaction

Promoted, maintained & utilized knowledge transfer forums

Worked in accordance with corporate and organizational security policies and procedures

Managed troubleshooting for internal and external client issues

Performed investigative techniques related to reading source code, log files, debugging errors, running test scripts and querying databases


Western Carolina University Cullowhee, NC

M.S Human Resource Management December 2016

GPA: 3.8

North Carolina State University Raleigh, NC

B.S Business Management May 2007

Concentration: Human Resources

Minor: International Studies

GPA: 3.2


Office of the State Controller, Raleigh, NC

Core Human Resources Functional Team Intern May 2006 – July 2007

Maintained Core HR Functional Team reports and deliverables

Supported HR business process redesign

Developed project templates and standards

Completed SAP Education: HR050 Business Processes in HCM

State Employees’ Credit Union (SECU) Raleigh, NC

Cardholder Operations Peak-Time Staff January 2005 – August 2006

Department of Cardholder Operations

Utilized attention-to-detail in preparing outages & error reports on MS Office & SECU computer network

Managed members’ confidential information

Resolved members & branch employees’ problems over the phone

State Employees’ Credit Union Smithfield, NC

Peak-Time Staff Member June 2002 – January 2005

Prepared consolidation reports for branch’s daily work

Maintained automated teller machines by observing daily activities and reporting outages

Trained new peak-time employees in overall branch operations & procedures

Effectively learned SECU computer programs and networks for everyday use

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