Human Resources Manager
Resume:
NAIROBY CORNWALL
Clayton, NC ***27
********@*****.***
SUMMARY
Dedicated & driven bilingual HR professional with strong collaborative & analytical backgrounds. Carries extensive experiences with HR processes, management, and technical systems with proven strong communication, interpersonal, & problem solving skills.
EXPERTISE AREAS
Systems: Proficient in ADP Workforce Now, Kronos Workforce, SAP/ Crystal Reports
Tools: Microsoft Office Suite
Languages: Fluent in Spanish and English
LEADERSHIP ACTIVITIES
HR Consultant (volunteer)
Western Carolina University – Cullowhee, NC
Created mediation process for staff /parents when coping with various grievance levels
Developed new hire orientation manual
Established a low-cost recruitment and retention guide for small businesses and non-profits
Analyzed turnover data to help managers better understand employee departures’ root causes
Collaborated with team in drafting Labor Unions in America and Abroad text book (published soon)
Drafted social media policy for non-profit organization
Conducted project research on how global organizations retain talent
WORK EXPERIENCE
East Coast Migrant Head Start Project, Raleigh, NC
Human Resources Specialist December 2009 – Present
Coordinate talent management & recruiting initiatives
Onboard site & center staff via Project & HR benefits orientations
Innovate creative ways to present updates & engage staff via training games & activities
Train supervisors on HR Reference Manual on an annual basis, along with new core staff ad hoc sessions
Effectively utilize bilingual skills for seamless communication among staff and management.
Engage multiregional & diverse stakeholders while promoting HR compliance across the organization
Revise, update & distribute Personnel Policies & HR Reference Manual
Align with senior & middle management before facilitating focus group center staff meetings, discussing Personnel Policies & other organizational procedures’ revisions
Maintain personnel, health/medical and I-9 files for designated sites – enticing 95% completion rate
Prepare internal & external audit files ensuring federal compliance with Head Start Performance Standards & State specific licensing requirements
Lead HRIS execution while coordinating maintenance activities with Fiscal Department & HRIS/Benefits Manager (i.e. up-to-date HRIS employee information for new hires, terminations & seasonal layoffs)
Recommend & implement HRIS process improvements - enhanced performance evaluation tracking
Goldsboro Milling Company, Goldsboro, NC
Human Resources Generalist June 2008 – November 2009
Championed employment policy adherence while influencing management decisions
Utilized proficient bilingual skills to verbally interpret for 85% Spanish speaking staff
Translated company documents (from English to Spanish) for more effective internal/external communication
Created knowledge transfer and procedural manuals for educational and training purposes
Recruited employees, screened applications, and conducted interviews
Conducted background checks on candidates utilizing various resources and vendors
Managed & processed all unemployment claims & petitions: hearings, pending cases, & appeals
Established efficient I-9 record tracking system for current & inactive employees
Conducted internal I-9 audits to assure completeness & compliance with federal regulations
Liaised employee inquiries on retirement, profit sharing and 401(k) with plan administrator
Worked closely with Benefits Manager to support timely information distribution, processing & enrollment
Maintained employees’ payroll direct deposit channel by utilizing Pay Partners Cash accounts
Fostered a good working relationship to work with Pay Partner vendor directly
Partnered with Payroll Manager in administering contractors’ payroll
Cerner Corporation, Kansas City, MO
PowerWorks SPM Support Analyst August 2007 – May 2008
Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools
Documented investigation and issue resolution
Prioritized and managed work queue database
Maintained current solution functionality & its relationship to solution specific database tables
Provided high level of client satisfaction
Promoted, maintained & utilized knowledge transfer forums
Worked in accordance with corporate and organizational security policies and procedures
Managed troubleshooting for internal and external client issues
Performed investigative techniques related to reading source code, log files, debugging errors, running test scripts and querying databases
EDUCATION
Western Carolina University Cullowhee, NC
M.S Human Resource Management December 2016
GPA: 3.8
North Carolina State University Raleigh, NC
B.S Business Management May 2007
Concentration: Human Resources
Minor: International Studies
GPA: 3.2
WORK EXPERIENCE DURING UNIVERSITY STUDIES
Office of the State Controller, Raleigh, NC
Core Human Resources Functional Team Intern May 2006 – July 2007
Maintained Core HR Functional Team reports and deliverables
Supported HR business process redesign
Developed project templates and standards
Completed SAP Education: HR050 Business Processes in HCM
State Employees’ Credit Union (SECU) Raleigh, NC
Cardholder Operations Peak-Time Staff January 2005 – August 2006
Department of Cardholder Operations
Utilized attention-to-detail in preparing outages & error reports on MS Office & SECU computer network
Managed members’ confidential information
Resolved members & branch employees’ problems over the phone
State Employees’ Credit Union Smithfield, NC
Peak-Time Staff Member June 2002 – January 2005
Prepared consolidation reports for branch’s daily work
Maintained automated teller machines by observing daily activities and reporting outages
Trained new peak-time employees in overall branch operations & procedures
Effectively learned SECU computer programs and networks for everyday use
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