Customer Service Data Entry

LATANGA REESE

**** **** **** ****** • Tampa, Florida 33605 • Tel.813-***-****

********@*****.***

DATA ENTRY STRONG COMPUTER SKILLS MEDICAL BILLING & CODING MEDICAL RECORDS

PROFESSIONAL SUMMARY

Customer service focused professional with 10+ years of value-added experience working with medical data, medical histories, prescription information, medical bills and worker’s compensation claims. Effective communicator, able to interface with physicians, clients and staff to obtain and transmit information and ensure compliant documentation.

Attention to detail necessary to review and correct errors and maintain high levels of accuracy.

Well-organized, able to manage time and priorities in fast-paced, multi-task environments.

KEY QUALIFICATIONS

Medical Billing • Medical Coding • Payment Posting • Patient Services

ICD-9-CM • HCPCS • CPT • Scheduling • Insurance Verification

CMS 1500 • CMS 1450 (UB-04) • EOB/COB • Collections

Government Payers • Medicare • Medicaid • Tricare • Third- Party Payers • Claims Documentation

Electronic Medical Records (EMR/EHR) • Greenway Connect

Co-Payments and Deductibles • Medical Terminology • Anatomy & Physiology • HIPAA Compliance

Managed Care (HMO, PPO, and POS) • Worker’s Compensation • Office Management

Insurance Claim Processing • Insurance Billing Procedures • MS Word/Office/Excel

Medical Office Procedures • Computer Skills • Data Entry • Type 55wpm • 10-Key Skills

CERTIFICATION/ASSOCIATIONS

Pursuing National CPC-A Certification

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy, Tampa, FL – Medical Billing and Coding, 2014

Hands-on classroom experience included: Disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, and medical practice management systems.

Tampa College, Tampa, FL – Date Entry Certification

Brewster Technical Center, Tampa, FL – Clerical Certification

RELEVANT EXPERIENCE

Provest Services LLC

Re-Route Clerk/Customer Service 2015- 2016

Received legal Documents Summon and Affidavit from Attorneys’ to be corrected when needed and processed in the computer then Fed-ex documents to be served to defendants by provest servers

Enterprise Rent-A-Car, Tampa, FL

Customer Service Representative/Tag Title Clerk 2006- 2008

Handled inbound and outbound calls, Typed correspondence and Responded to inquiries

Searched files to locate information, Filed and Processed titles and Parking citations

Hillsborough County Supervisor of Elections, Tampa, FL 2008- 2014

Check In- Inspector/Customer Service (Worked when election held)

Verified voters’ identification materials

Accurately processed voter information into computer

Handed voting ballot to eligible voter

Directed voter to polling booth to vote

Accountempts/CareCentrix

Verification Specialists (Seasonal) 2014- 2014

Verified patient information

Made calls to health providers

Faxed over patients medical records

All Medical Personnel/Quest Diagnostics, Tampa, FL 2005- 2006

Data Entry Clerk

Entered information from patient medical histories into database

Complied with all policies and procedures as they related to patient confidentiality

Ensured and inspected paperwork for accuracy and Submitted medical Claims for payment

Concentra Integrated Services, Urgent Care Clinic, Tampa, FL 2004- 2005

Data Entry Operator

Typed Workers’ Compensation claims

Performed insurance duties by processing medical bills in computer and Submitted claims for payment

Clerk of the Circuit Court, Tampa, FL 2003- 2004

Lead Data Entry

Processed Citations of Traffic Officers and Submitted for billing

Merck Medco RX Services, Tampa, FL 1998- 2002

Data Entry Specialist

Entered and billed information from medical prescriptions into the database Electronically

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