Customer Service Microsoft Office
Resume:
Cari Dow
Fort Drum, New York 13603
***.***@****.***
Professional Profile:
Mid-career professional with progressive experience in Administrative and Office Automation. Major strengths in communication, interpersonal and organizational skills. Able to develop and implement new systems when necessary. Demonstrated accuracy, attention to detail and ability to work well in team environments. Strong ability to recognize client and organizational needs and deliver excellent customer service to meet objectives.
Education: Southern New Hampshire University Manchester, New Hampshire
Master's in English and Creative Writing Currently Enrolled
Southern New Hampshire University Manchester, New Hampshire
BA in English and Creative Writing 2017
Jefferson Community College Watertown, New York
Associate of Applied Science 2008
Professional Experience:
Motivational Press Fort Drum, New York
Editing Intern September 2017 to January 2018
Read material to determine indexed items and arranged them alphabetically and topically, indicating page and chapter location.
Prepared, rewrote and edited copy to improve readability.
Read copy and proofed to detect and correct errors in spelling, punctuation, and syntax.
Evaluated and edited manuscripts and other materials submitted for publication and conferred with authors regarding changes in content, style and organization, and publication.
Developed story and content ideas, considering reader and audience appeal.
Verified facts, dates, and statistics, using standard reference sources.
Army Community Service Cornell Cooperative Extension Fort Drum, New York
Information and Referral Program Educator August 2008 to July 2010
Performed a variety of clerical and automation management in support of Army Community Service. Organized files and utilized word processing systems that prepared reports and correspondence, developed spreadsheets, faxed and scanned documents.
Provided information and referral services in response to client inquiries for services on and off the Fort Drum installation.
Received and directed phone calls to the proper programs throughout the organization and within the community. Demonstrated ability to utilize multiple program resources within the Fort Drum and local community.
Interpreted administrative and operating policies and procedures for employees. Developed and maintained efficient filing systems and successfully planned and executed meetings and events.
Maintained Client Tracking System (CTS) and organizational charts to ensure compliance with DOD regulations.
Demonstrated ability to plan and teach informal educational programs through a variety of methods to educate individuals and groups. Prepared events and class materials.
Jefferson Community College Watertown, New York
English Department Office Assistant February 2007 to August 2007
Filed and retrieved corporate documents, records and reports.
Performed general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work.
Opened, sorted and distributed incoming correspondence, including faxes and email.
Greeted visitors and determined whether they should be given access to specific individuals.
Prepared responses to correspondence containing routine inquiries.
Responded to written and telephone requests for student inquiries.
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