Resume

Sign in

Customer Service Manager

Location:
Simpsonville, SC
Salary:
13.00
Posted:
March 12, 2018

Contact this candidate

Resume:

Sheri Eichel

* ****** *****

Simpsonville, SC ***81

843-***-****

ac4r5i@r.postjobfree.com

Objective: To obtain a position utilizing my existing skills, to establish a strong working relationship and acquire additional

skills.

SUMMARY OF QUALIFICATIONS

Experienced in the following tasks: Customer service, collections, payment arrangements, sales, customer inquiries, scheduling appointments, answering phones, inventory control, purchasing, submitting daily sales and inventory reports. RELEVANT EXPERIENCE & ACCOMPLISHMENTS

2017-2017, Collection Agent, LowCountry Credit

Provided onsite customer support for LCC. Made collection calls onsite. Took payments in office and over the phone. Did reminder calls for future payments, setup payment arrangements for past due customers. Counseled customers to get them back on the right track. Answered calls. Check customers insurance to make sure they were still active. Sent out RTC to customers account that was passed due. Operated on AME program. Sent out letters to past due account’s that were unreachable by phone.

2016-2017, Branch Manager, Approved Cash

Transport money and deposit to and from banks. Open and close store, marketing out in field to help grow the business. Answer incoming calls. Took applications for loans and approved them. Did collection calls and past due calls. Prepare my weekly and monthly reports. Took payments in office and over the phone. Did reminder calls for future payments. Manage my office and my assistant manager.

2015-2015, Collection Agent, CHS Finance

Provided onsite customer service for CSH. Made collection calls onsite. Took payments in office and over the phone. Did reminder calls for future payments, setup payment arrangements for past due customers. Counseled customers to get them back on the right track. Answered calls. Check customers insurance to make sure they were still active. Sent out RTC to customers account that was passed due. Operated on AME program. Sent out letters to past due account’s that were unreachable by phone.

2013-2015, Assistant Manager, World Acceptance Corporation (Local Loans)

Provide onsite customer service for Local loans Tax and Service. Make outside collection calls and report activities to the Branch Manager and arrange for the customer to visit or call the office. Transport money and deposits to and from bank. Assist in making monthly loan volume standard by soliciting and selling loans over the telephone and in the office .Assists in maintaining standards in weekly delinquency reduction and delinquency and slow file percentages. Open and close the office. Telephone past due customers. Adjusts past due accounts with slow payment history. Make written description and appraises value of security and other collateral at customer’s residence. Assist in preparing weekly progress reports. Maintain daily tabulation of delinquency report. Give customer’s credit experience. Answer incoming calls. Accepts and post counter payments. Completes loan documents and computes cash to customers. Signs checks for loans, branch expenses, and money remittances. Acts as Branch Manager when the Branch Manager is out of office.

2012-2013, Customer Service/Cashier, Compass Group (Eurest Boeing)

Provide onsite customer support for The Hub and Delivery Center located at Boeing. Respond to incoming customers for food orders, operate register, greet customers, make sandwiches, stock inventory and reconcile cash drawer nightly, assist in other areas as needed to include stocking and cashier within the HUB center.

2012-2012, Customer Service, Cash Doctor

Provide onsite and online customer support for Cash Doctor. Respond to incoming customer calls, process checks for payment, process daily and weekly reports to corporate, maintain logs of payments and non payments, call customers to remind them of due dates, nightly bank deposits, balancing books, maintaining contact list, marketing and processing credit applications.

2010-2012, Receptionist, Imagine One Technology and Management

Provide daily administrative support for Imagine One Technology and Management in the form of answering a multi line phone system, serves as a liaison between the company and customers, copying, filing, sorting and delivering all incoming mail, take receipt of all delivery’s, process all incoming documents, track calendars, meeting arrangements and anticipates and responds to employees needs.

2009-2010, Office Manager, Check Loans of South Carolina

Provide onsite customer support for Check Loans of South Carolina. Respond to incoming customer calls, process checks for payment, process daily and weekly reports to corporate, maintain logs of payments and non payments, call customers to remind them of due dates, nightly bank deposits, balancing books, maintaining contact list, marketing and processing credit applications.

2008-2009, Customer Service Representative, Intercontinental Hotels Group

Provided onsite customer support for IHG Reservations Department. Respond to incoming customer calls concerning scheduling reservations, hotel amenities and promoting hotels to increase sales volumes.

2006-2007, Collections Agent, First Contact.

Provided onsite customer support for Direct TV Collections Department. Responded to incoming customer calls concerning payments, payment arrangements, credits, additions to service, and customer disputes. Provided occasional outbound calls for sales of service packages.

Education: High School Diploma



Contact this candidate