Manager Customer Service

RAYSHAWN D. HARRIS

*** ***** ****** *********, ** 30253 404-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Recent graduate in Finance and Economic looking for projects in Finance & Accounting entry level, with a secure and growing company. Hold eleven years of work experience at a well-respected local companies. Learned how to be a quick learner and highly energetic with the base knowledge of skills needed to perform the tasks and the training to continue to higher positions.

HIGHLIGHT OF QUALIFICATIONS

A goal-oriented self-starter with the ability to adapt to market challenges.

Versatile skill set with 11 years experience in customer service, sales management, staff building, and performance forecasting.

11 years’ experience in accounts receivables and accounts payables.

Fully knowledgeable in general accounting methods, payroll, budgeting, and journal entry preparation.

Experience as a legal agent in bankruptcy, criminal, and civil cases.

Proficient experience in Microsoft Word, Microsoft Excel, and Power Point.

PROFESSIONAL EXPERIENCE

Finance Manager, RAC Acceptance Now!

March 2013 November 2017

Lithonia, GA

Created, managed, and executed plans to increase store sales and conversion percentages.

Measured store performance by monitoring weekly, monthly, and quarterly performance and financial reports.

Reduced the stores credit of 25% to a company standard of 10.9% within the first 6 months.

Responsible for tracking employee goals and development.

Increased customer growth by 12% and sustained 20% profit growth year-over-year.

Successfully trained 4 assistant managers who have since been promoted into sales manager roles.

Proficient in High Touch software.

Performed Accounts Payable functions.

Store Operations Manager, Extra Space Storage

September 2005 March 2013

Stone Mountain, GA

Managed the day to day operations of the business and provided mentoring opportunities with assistant managers.

Closely worked with customers to identify their needs and provided solutions that contributed to their storage experience.

Responsible for implementing marketing strategies based on competitive intelligence and innovative strategies with full autonomy.

Coordinated auctions and compliance with legal procedures for unclaimed property on delinquent accounts.

Assembled daily, weekly, bi-weekly, monthly, and yearly financial reports to present to corporate leadership.

Proficient in Center Shift and Sales Force software.

Performed Accounts Receivable and Accounts Payable functions.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science Degree in Finance in Economics, Grand Canyon University, March 4, 2018

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