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Part Time Full

Kolkata, WB, India
March 12, 2018

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Surenbag Colony, Chatakol,

DumDum, Kolkata-700074

Mob. 916-***-****


Dedicated and hardworking.Sincere and attentive towards job duties and responsibilities.


M.SC. Applied Psychology, Annamalai University 2010

P.G. Diploma in Guidance and Counselling, Annamalai University,2011

P.G. Diploma in Rehabilitation Psychology,(R.C.I.), CRR No.A45393, IGNOU 2014

Certificate In N.G.O. Management, 2017

B.A. (History Hons), Calcutta University. 2008

12th Subhasini Balika Sikhshalaya (W.B.C.H.S.E.), Kolkata, West Bengal 2005

10th Baruipore Rashmoni Balika Vidyalaya (W.B.B.S.E.), Kolkata, West Bengal 2003

Work Experience:

Mind’s Eye-A Centre for Psychological Well-being & Rejuvenation

Assistant Counsellor - March 2011 – February 2015

-Independent Practitioner(Psychology/Counselling)till date.

ØDanjim IT Solutions Pvt. Ltd. C.C.E Part time March 2015 September 2015

(International/Outbound Process)

Ø Cegura Technology Solution Pvt. Ltd Agent (C.C.E) Full time April 2017 to May 2017

(International/Outbound Survey Process)

Job Responsibility:

Determines requirements by working with customers.

Fulfills requests by clarifying desired information, completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.

Informs clients by explaining procedures, answering questions, providing information.

Conduct surveys for household items through calls

Ø Tech Mahindra Limited---Associate Customer Support Full time May 2017 to Aug 18th

(Vodafone DHL Project for Kolkata & ROB locations)

Job Responsibility:

Identifying new opportunities/dealer requirements.

Liaising with customers.

Processing customer orders/complaints.

Supporting sales and development departments.

Dealing with adjustments

Escalating any complaints

Updating database

Personal Details:

Name: Pritha Banik Mitra

Date of Birth: 19th March 1987

Husband s Name: Sanju Mitra

Sex: Female

Marital Status: Married

Nationality: Indian

Language Known: Bengali, English, Hindi

Permanent Address: 272, R.N.C. Road (East) P.O.-Subhasgram, Dist.-24pgs(South) Kolkata-700147


I hereby declare that all the above information given is true to the best of my knowledge.


Place: Signature:

(Pritha Banik Mitra)

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